Gamersheek Reviews 

1,400
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

I had some issues with my order. To be honest I think there must have been an issue because my product was over a week late. After some brief and dodgy communication with one member of staff I eventua... See more

Rated 5 out of 5 stars

Absolutely amazing service. I ordered the Mizuki Akiyama prize figurine I'd been hunting down for months, while I was unsure because I'd never ordered a figure online before I decided to trust it. Sh... See more

Rated 5 out of 5 stars

I've used Gamersheek multiple times over the past couple of years for different Pop Up Parades. Preorders aren't always the quickest but if you're willing to wait a year for them to be made to begin... See more

Rated 5 out of 5 stars

I have ordered nendoroids from Gamersheek multiple times this year, and they have always delivered. I can vouch for their claim in dispatching in-stock orders within 72 hours and special order product... See more

Company details

  1. Collectibles Store
  2. Anime Club
  3. Figurine Shop
  4. Toy Store
  5. Video Game Store

Written by the company

Here at Gamersheek, we believe there is a better way to do retail. A more valuable, enjoyable way where customers are earned rather than bought. We’re obsessively passionate about our products and we know you are too and our mission is to help as many customers get the items they want at the best possible prices, whilst delivering industry leading customer service. We don’t just focus on one product, we are building an empire from companies such as Good Smile Company, and products ranging from nendoroids to video games!


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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4.2

All reviews

(1,400)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Product good, unclear dispatch date at point of sale

The item I ordered arrived in an as expected quality.

The reason I knock a couple of stars off is because it wasn't made clear at the point of purchase that the item could take 3-4 weeks to be dispatched.

I'd ordered the item as a wedding gift a few weeks in advance so luckily it ended up scraping the date I needed it for. I imagine other people in a similar gifting situation could be caught out though.

30 May 2023
Gamersheek logo

Reply from Gamersheek

Hi there,

Thank you for taking the time to leave a review it is much appreciated.

We have implemented a new system for a new supplier and we are still having some minor issues in figuring out how to properly display the "Special Order" status of these products.

I am glad the item arrived in time, and I am sorry for the inconvenience it must have caused.

If there is anything I can do to help please just reach out :)

Thanks

Rated 5 out of 5 stars

Good customer support

The figure I ordered didnt come initially but as soon as i contacted support they were quick to apologise and give me a timeline for when I could expect the figure. I have a lot of trust and respect in the customer support for gamersheek and would happily order again as long as they continue to have good CS like this c:

30 May 2023
Rated 5 out of 5 stars

great company

great service as always even refunded me £10 as the price went down after i ordered overall a great company and my go to place for nendoroids defo recommand them

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Awesome Etailer!

Even with my albeit limited experience with Gamersheek I have to say that I love this company! Waited a long time for a collectible I ordered due to the manufacturer delays, not Gamersheeks fault. Communication in general was extremely quick and helpful. I even received responses late at night to order update emails I had just sent (perfectly happy to wait until the next day for responses btw).

Pricing was the best around and to top it all they had the item a whole month before the competition (benefits of being a Good Smile Company partner I guess).

To add a cherry on top it was shipped Friday afternoon, I was a little disappointed I'd have to wait until after the bank holiday for the item but it was delivered by DPD on a Sunday!

I received courier email updates from Gamersheek themselves throughout the process so I knew it was coming.

Gamersheek are now my first choice for collectibles, assuming they have what I want I won't go anywhere else.

7 May 2023
Unprompted review
Rated 5 out of 5 stars

Great

Great. No problems at all in terms of service.

Only wish my parcel had a bit more protection. although it's content arrived undamaged; opening it to only find a few air cushions didn't inspire confidence. 😅

3 May 2023
Rated 5 out of 5 stars

Excellent as always!

As always, great and clear communication and excellent customer service. Even if there's delays, Sean never fails to keep customers in the loop and when the product arrives, it's sent out ASAP. Cannot recommend enough.

1 May 2023
Rated 5 out of 5 stars

Gamersheek has done it again

Gamersheek has done it again, fantastic range of products and the website is easy to use. I bought two figures from them which would be impossible to find anywhere else. They then shipped the product out in a matter of a few days.

I have bought from Gamersheek several times, and their range is second to none—the best place to purchase Anime figures in the UK.

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Great Item

whilst the item I ordered was altered to a pre-order item Gamersheek were super quick to resolve the issue sending me and alternative product which was available and something i wanted to, super swift dispatch thereafter. My husband was very pleased with his iron studio gift

15 March 2023

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