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GamersGate.com Reviews 

690
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and frequent discounts, often finding unbeatable deals on a wide selection of games. Many appreciate the instant delivery of working game keys and the smooth purchasing process. The customer service team is frequently highlighted for being exceptionally helpful, attentive, and quick to resolve issues with a professional and caring approach. However, some customers also noted concerns regarding the website experience. A few people experienced slow key delivery or manual review processes. Others found the age verification for all games in certain regions intrusive, requiring ID, and faced frequent CAPTCHA challenges during login.

What people talk about most

Product

People report positive experiences with product, often highlighting great prices, instant delivery of game... See more

Price

Customers consistently note positive experiences with price, often finding great deals and competitive... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising it as a great place to buy... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting their helpfulness,... See more

Discount

Consumers find discounts to be a positive aspect, with many reviewers highlighting the availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying games from GamersGate since around 2014. Their website is well designed and easy to use with real pagination. No "click to see more" scrolling garbage. They have competitive sales on... See more

Company replied

Rated 5 out of 5 stars

Tried it for the first time about a week ago, it has many great discounts and i ended up purchasing Destiny 2 legacy collection which apparently doesn't run on Linux, only windows. They still al... See more

Company replied

Rated 5 out of 5 stars

I've had a great time buying from this shop! Their prices are consistently unbeatable (I’m a Steam user and always double-check Isthereanydeal before buying anything). Writing this from the heart afte... See more

Company replied

Rated 5 out of 5 stars

They often have coupons for new game releases that match or exceed historic low, checkout is fast, I know I'm getting the key right after purchase and it will always work, and support would help if so... See more

Company replied


Company details

  1. Video Game Store
  2. Game Store
  3. Gaming service Provider
  4. Hobby Store

About GamersGate.com

Written by the company

Introduction

We're GamersGate, and we're here to get you cheap and official Steam keys!

Buy Now!

Trusted and Established

Established in 2004, we have proven our reputation as a reliable seller over and over again, working directly with such publishers as Bandai Namco, Capcom, Focus Entertainment, and many more. Our catalogue? Vast – we've got dozens of thousands of games – from childhood classics and borderline lost media to modern AAA releases, all with heavy discounts.

Read Our FAQ

Our Strengths

Among our strengths – Incredible customer support; cheap prices and numerous discount codes; fun social media accounts and, of course, years of reliable service behind our backs – you can always trust us to provide you with the best service possible.

Who We Work With

Unbeatable Discounts

We also provide constant discounts on upcoming pre-orders and brand-new games, making us the premier destination for those who don't want to pay full price. Fair play, we're here to help you!

Check Out Our Discounts

Unmatched Customer Support

Our customer support, dare we say, is unmatched, frequently going above and beyond what other stores might do – if you have a problem, we have a solution, and we're going to make sure you get one. Kick back, relax, and enjoy great prices, instant delivery, and friendly support!

Contact Support

100% Official Keys!

We guarantee that all of our keys are sourced directly from publishers

We guarantee that all of our keys are sourced directly from publishers
We work directly with hundreds of publishers, including Capcom, Focus Entertainment, Bandai Namco and many more. We always provide official keys with no grey market involvement.

Contact info

Promotion box for GamersGate.com

Check out our best offers and save!

Use code "WETRUST" to save additional 10% (some exceptions apply)

4.5

Excellent

TrustScore 4.5 out of 5

690 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(690)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GamersGate, a good and legit PC games store

A legit, decent PC games store that has good deals that I trust. Games for many other services (Ubisoft, Steam, Rockstar), some are even DRM-free. You even get coupons for your next purchases!

You can check that they work with many publishers (check "Information" at the bottom of the page) and keys actually come from them.

Support times are good, I contacted them to add a DLC tag to the DLC (∀kashicbox Vol.2, bought it but it asked for the main game activation on Steam ∀kashicforce, but looks like still haven't been tagged as a DLC lol, I don't mind it since I got it on like 50% sale) and got a response in a good time frame.

Would like to see DRM-free games in "My Games" library to be separate from the ones that are with DRM (or at least sorting by platform in "My Games").

Wanted to expand on the review before someone's first purchase, sometimes when you buy something, it's under "manual review", don't panic it takes a couple of minutes (from 5 to 45) which is inconvenient first time, but after many purchases I rarely had any problem (I'm using the same purchase information).
Mostly happens when I buy in two batches when I see more good deals, but missed some first time.

You can always try to contact support (that's how it went first time when I wanted to buy "Unreal Deal" Pack for me and my friends), got answer in 10 minutes and I got my keys, but may differ if you live in another time zone (since I'm from Europe).

31 August 2023
GamersGate.com logo

Reply from GamersGate.com

Hey, thanks for the detailed review of GamersGate! I've sent your feedback regarding the "My Games" section to our team, let's see what we can do to improve it. Cheers for 5*, happy to be of service!

Rated 2 out of 5 stars

Charged me, but "stuck processing"

They will happily charge your credit card, but you won't be able to actually access the games immediately because "your order has been flagged for manual review"

8 September 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Our sincere apologies for the delay. While we understand the frustration, manual review is, unfortunately, a necessary evil we have to employ.

Rated 5 out of 5 stars

One of the few stores providing regional pricing for Steam titles

Unlike almost every other online game story, GamersGate offers prices adjusted to my region/currency - matching Steam prices. This itself helps immensely because games otherwise in US$ pricing are more often than not a lot more expensive (up to 2-3x). Have had no issues buying games through GamersGate and receiving redeemable Steam keys on time.

31 August 2023
GamersGate.com logo

Reply from GamersGate.com

Thanks a ton for the review, some of us know the importance of regional pricing firsthand and we're very glad to provide prices that don't break bank!

Rated 5 out of 5 stars

Great Prices and Hassle-Free Purchase

First time used the website to pre-order Starfield Premium Edition (6 days before the launch). The site had 17% off, which is a great deal on a latest game. I'm astonished how less known this site is. The purchase was swift.

Although, my product went into a manual review, which does sound archaic for 2023, but I think this is because of the site's strict rules. However, the manual review only took 10 to 15 minutes. The activation key came immediately, and I activated it without any problems. Many sites are giving the key a day before or on the same day of release. So this was muchhhh better :D

I hope more people learn about this site and use it!

30 August 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Cheers and thank you for a great review! Here's to Starfield being amazing :D

Rated 1 out of 5 stars

Bought a game (rainbow six siege) and…

Bought a game (rainbow six siege) and didn't get the game after multiple attempts of trying to activate the game and still not getting it. I wound up bying it from G2A instead and got it directly so all their comments about ubisoft having laggy servers are not true.

20 August 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

We apologize for this situation, however Ubisoft's servers can be pretty funky indeed. The activation process is out of our control, unfortunately. If you have not gotten a refund from us - send us a message to help@gamersgate.com, if you've been unable to activate the game we'll happily refund you.

Rated 5 out of 5 stars

Gamersgate wide selection.

Gamersgate has competitive pricing and wide selection. Their customer service is also top notch . Bought a game that was for controllers only and the next day I got a refund . Andrew the advisor made it all happen . He was great. Great place to buy games at great prices.

14 August 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks a ton, as a smaller company this means a lot to us!

Rated 5 out of 5 stars

Good Prices and Support

I purchased Chef Life: A Restaurant Simulator - Bon Appetit Pack DLC with Chef Life: A Restaurant Simulator - AL FORNO EDITION. I was able to reveal the codes quickly, but when I went to redeem the DLC immediately after the game, Steam said "This Steam account already owns the product(s) contained in this offer." Unfortunately, no where does it say that the Bon Appetit Pack is included with the Al Forno Edition (including Steam and the official game website.) I contacted support on the small chance they could rectify the issue, and thankfully, to my surprise, Tom was able to refund the DLC even though the code had been revealed.

12 July 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

Thank you for shopping with us and we're glad you had a good experience. Tom will be glad to hear that he made someone's day a little bit better.

Rated 5 out of 5 stars

very nice

i think it ok
so many game to buy

30 July 2023
GamersGate.com logo

Reply from GamersGate.com

Thanks for the good review, hope to keep up bringing you low prices and expanding our inventory!

Rated 5 out of 5 stars

Great deals and sales

They have great deals and sales and if you have a problem very helpful support.

6 June 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks for the 5/5 review, we're very glad our support was able to help you out!

Rated 5 out of 5 stars

A good place to find exclusive sales

I check out GamersGate to see what they have on sale. Most times I find games that are not discounted anywhere else

1 July 2023
GamersGate.com logo

Reply from GamersGate.com

Thank you, we put quite a bit of effort into getting some spicy discounts!

Rated 5 out of 5 stars

everything was smooth

everything was smooth. from shopping game, viewing, to purchasing n getting the key. n play

30 June 2023
GamersGate.com logo

Reply from GamersGate.com

Thanks a ton, hope you enjoy your freshly purchased game!

Rated 5 out of 5 stars

Great customer service

Great customer service. Got a refund without issues after purchasing a wrong product by mistake (had not yet activated it). I've been using GG for years and never had issues.

23 June 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks a ton for the positive review, we really appreciate it! Hope we can be a 5/5 shop for you for years to come ;)

Rated 5 out of 5 stars

Excellent support

Very good store, wide range of great games, friendly and communicative support. I just recommend!

19 June 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Thanks for the review, much appreciated!

Rated 2 out of 5 stars

Waiting...

I wanted to buy the game to play on a Sunday afternoon, but I have to wait for manual verification. in 2023? Laughter in the room. I probably won't decide to use the store's services again. If I ever get what I paid for...

18 June 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Our sincere apologies for the delay, it seems like your order has been on manual review for a little bit more than an hour. While we understand the frustration, manual review is, unfortunately, a necessary evil we have to employ.

Rated 3 out of 5 stars

can do better

Game couldnt be downloaded, and they refunded my tiny amount of money after some headbanging (my own) They should have made it clear that u have to download and create an Ubisoft account and when u buy on gamersgate the said game is magically activated on ubi without a key. ( how this is possible, i have no idea) maybe i will try some time

10 June 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

Our sincere apologies, there seems to have been a misunderstanding here as Ubisoft doesn't do activation codes for their games. Every digital store sells direct activation, meaning you need to have a Ubisoft Connect account and the launcher for it, then you press the "Activate Content" button and the game should appear on your account (although the system is fiddly and can sometimes take some time to process). Once again, our apologies, we hope that our support has been able to help you deal with this situation.

Rated 1 out of 5 stars

Do not use this site

I bought this game an hour ago, but they didn't give me my purchase key as a manual check.
It made me even more annoyed because there were no refundable buttons.
This Will Be The Only Site To Check Manual Payments In 2023.

11 June 2023
Unprompted review
GamersGate.com logo

Reply from GamersGate.com

Hi,

We apologize for the delay in key deliverance, we allow ourselves a 24 hour window to review your order, although it usually happens a whole lot quicker. You can always request a refund by sending us an email at help@gamersgate.com, although we should probably make that a little more clear going forward. Once again, our sincere apologies.

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