GAME Reviews 

Very poor customer service, would never use again after my last interaction, was an issue with delivery and apparently an order cannot be modified after it's been placed though it had not even been processed after a week, it was only after I threatened to take things further unless my order was cancelled that it finally was cancelled after a dozen emails back and forth, the time before I had ordered brand new items which arrived that looked as if they had been kicked across the warehouse then had the cheek to ask me to pay for a returns delivery, GAME used to be good years ago before they were bought out, just a shell of the company they were.

Game store review
I enjoy shopping at these places to preorder new games and consoles, as they always seem to have them in stock. I can’t give a full 5 star because 1, you can no longer preorder anything directly in store which was very convenient for me, and 2, every Game store that isn’t located inside a Sports Direct has closed down, including my local one inside Surrey Quays and even the one in Stratford. But such is the way of the world. That said, I still have no problem preordering these items online to be delivered to my door.

Preordering items online was also somewhat dodgy.
When ordering online, I was a bit confused at first when I moved nearly £800 out from my savings account, to preorder the Nintendo switch 2 and some accessories for it a around a month before release, and wasn’t actually charged the full console price upon clicking preorder.
I thought I did paid the full console price on the day it was available to preorder, but I wasn’t charged full price at that time. So I put what I had left back in my savings account.
Then a few weeks later, I was surprised when all my money in my regular bank account was gone when game finally did take the full price without me knowing, and some switch 2 accessories that I preordered got cancelled because I didn’t have enough money in my main bank account at the time, so I had to order the accessories a second time, and had to check my bank account to see where all my money went.

If Game clearly wanted to avoid this kind of confusion, they would have clearly said on the order page before clicking “Order” the message “we won’t take full payment until a week before the console’s release”

This wasn’t a problem in the past when I’d preorder games and consoles upfront at the counter. Perhaps it was a mistake on my hand, not theirs. But their website should have been clearer with this message before pre-ordering anything.

Besides that, everything I brought from them worked fine and performed well and I prefer buying new games and accessories from them than other third party stores. Thanks for reading this far.

Quick and easy to purchase items

Ordered on the Wednesday and had the order delivered on the Friday which was great considering it mentioned delivery wouldn't be until the following week. Only issue was that game didn't mark my parcel for the post office as requested and it was sent to my home address. Luckily i was home anyway so no drama.

Unfortunately their use of evri let's down game. It's now 4 days after expected delivery and still nothing.

Evri is known to be bad so this is inexcusable

Otherwise game experience is ok, can't comment on it really as I've still not gotten anything

Excellent service and so easy to order from. Purchased at 6.30pm delivered by 11.50 next morning so quickly and item so well packed. Honestly would highly recommend. Well done and can't wait to order from Again.

Placed a preorder and it was dispatched on time and delivered quickly. Very happy with the service.

They left the parcel with evri, enough said

Ordering online was straightforward and easy to process, website clear. My order camec3 days early. Great service overall

Fast delivery, but items arrived with heavily damaged packaging, order packed in a plain plastic bag with no bubblewrap/protection at all

Buying the game was easy, waiting on it hasn’t been. The game was released on the 7th and it’s now the 9th and I don’t know if it will be here today. I don’t live far from a couple of game stores so I don’t see how it’s taking this long

GAME is an excellent and outstanding company in every way I found what my son wanted yay! and the prices are great and delivery was quick thankyou GAME and I very highly more than 💯💯💯💯 recommend GAME thankyou for an excellent and outstanding service in every way.😊👍💋

Why use Evri to deliver one game? Given the £4.99 delivery charge why not use Royal Mail Tracked 24, faster and potentially cheaper.

They sent a second hand game, which was not stated online to be so.
The box was not closed properly, with a security seal to seal it and the disc was not secure in the box, it was moving about.
Not acceptable for the 10km journey it made.

Excellent customer service

Slight ding in the DND book but otherwise fine

Unfortunately, on several occasions items were lost in transit from the UK to Australia and then delivered to a storage facility nowhere near my delivery address.
GAME uses a company called DAI post, who have repeatedly misplaced our items. When we went to pick up items from their storage facility, staff had left over an hour early from their business closing time so I had wasted my time driving all the way there. I tried contacting GAME but was told to contact DAI Post who were also of no help. Will only be buying from GAME again if they choose another courier provider.