GalaHotels.com Reviews 

Showed up for my prepaid stay in Cancun, but it was cancelled by Gala Hotels 2 weeks ago.
The hotel was booked Oct. 15, drawn from my credit card Nov.1, and now I had to book another room and pay for it again.
It is fraud and really bad behavior to other people.

DO NOT USE !!!!!!!!!!!!!!
They cancel your room a week before you are attending and you do not get your money back.

Scam!

I had to pay for my room twice, they cancelled my reservation a week before we were supposed to arrive.

Gutted!

went to hong kong and got message that they cancelled my booking.
Galahotels is the biggest scam company DO NOT BOOK !
IVE LOST ALL MY MONEY !

I have used the website GALAHOTELS to reserve a hotel room using my credit card. I received a confirmation from them , however, when I arrived at the hotel there were no room booked for me. It was simply canceled 2 days before my arrival. I have reported this website as a fraud to the Federal Trade Commission. How can this website continue working? this should be stopped!

Never Use Galahotels!

Used Galahotels.com many times over past years.
Booked in May 18 for 1 week in Krakow and paid some €360.
On arrival at the airport on Sun evening we got a text from our Son, who tried to organise a bottle of Champagne in our room for a Christmas drink. Saying that the room was cancelled.
On arrival at the hotel and after many phone calls it soon became apparent that a company called Leonardo and Hotelbeds had cancelled our booking saying that Gala had not paid them.
In order for us to stay in this hotel we had to pay circa €480 to cover the costs. Out of pocket now by some €480 !!!??

Tried to call and email receiving no response.!!!

What advice can anyone give, for us to try and get a refund?

Thank you Robert Tarr

I am shocked! We had a booking in the Ecohotel in Vinius (Lithuania). They debited our money from the card and after 2 days sent letter to the hotel to cancel our booking. We came to the hotel and tried to call ... But no answer to any of their phones! We sent complains - again no response! The hotel couldn't check-in us without their confirmation and we were about to stay at the street. We paid again to the hotel! Avoid this company!

Complete scam company - turned up at the Sofitel Hôtel we had booked only to be told we had no room, even though Gala hotels took our money weeks prior. Also none of the phone numbers work to get hold of them - and the Sofitel was fully booked that night, so we were left stranded. AVOID THIS SCAM COMPANY AT ALL COSTS.

SCAM!!

Arrived in Berlin yesterday for the front desk to tell us our reservation had been cancelled by Gala Hotels. They take your money, make the booking, send you a confirmation then cancel the booking. We didn’t double check before hand (why would you...) so had to pay a ridiculous Christmas holidays rate to stay in the hotel and come back 3 days early. Stay away at all costs.

Please try to void this website completely. It is just a scam for sure.

We booked a hotel in Las Vegas through the website and receive the confirmation number and page right after. in addition, we also received our credit card statement that showed they have charged entire amount already.

When we went to the hotel to check in yesterday, the hotel front desk person told me that my reservation has been cancelled by the website but no cancellation email and refund has been received by me.

Stay away from this site,

This website hotel booking is scam, I booked for 3 days in Vegas and a week later I wanted to call the hotel to check if everything okand found out my reservation Has been cancelled from the third party, which is gala hotels. I’ve been trying to get hold of them, left 3 voice msgs and sent an email but no answer and now I don’t know if I’m getting my money back or what’s going on.

Hello,

Same happened to me and my boyfriend and another couple that booked thru them. We booked the hotel through them for 28 December for six nights 570euros. I called the hotel today 27 december and they informed me that our booking was cancelled and no way to get in touch with galahotels....
My friend also called just to find out they did the me as well to them.
can anybody please inform us if there is any way to sue them???

I am one of the victim too. Booked a room and got confirmation on the 16 Dec 2018 of my booking in Travelodge in London. When I arrived, the hotel said that my booking was cancelled on the 19 Dec 2018. The cancellation does not come from me and no email notification whatsoever from GALA HOTELS. Unable to reach anyone through its UK contact number and only received automated email reply saying that they received and gave case number to my complain and said that work is in progress. But reading the review on Tripadvisor, suggested me automatic reply is what I will only receive. Hopefully my bank or www. macarte. be can help to reject its payment claim on my credit card. DO NOT BOOK ANYTHING FROM GALA HOTELS WEBSITE!!

Family member booked for a christmas holiday in Italy some time ago. A week before departing, they found out that the hotel booking was cancelled.
Be aware it's a scam and galahotels are not replying back.
Be aware before making your next booking.

These are SCAMMERS, We booked a hotel through these guys in August for December, they took the money immediately from credit card and then THEY cancelled our booking just a couple of days before we arrived to the hotel. No one informed us. We had to pay the hotel again upon arrival at double the price, since only 8 rooms were left the price went up. We had everything, hotel voucher, reference number from these guys in which before we arrived they've sent them an e-mail to the hotel to cancel us. You cannot get through on their telephone line or e-mail. Beware scammers.

Beware of this scam company! I booked a New York City hotel through them and never received an email or confirmation, but the charges were put on my credit card. I called the hotel directly and they indicated that GalaHotels booked the reservation, charged my credit card, and then cancelled the reservation days before I was to arrive, without refunding my credit card. My credit card company attempted to call their customer service for a refund, but of course, they were non-reachable.

Scam company please avoid. I booked at the recommendation of Tripadvisor. They have now informed me they are removing the company from their site due to numerous issues.

They cancelled my booking 2 days before I was due at the hotel and did not inform me. The only way I found out as I just so happened to call the hotel to check check-in times.

I have had no response from Gala and their phone lines, online chat service and emails all seem to fake and don't work.

I booked a room with Gala Hotels for the radisson at Stansted for today xmas eve. When I arrived Iwas told the booking had been cancelled despite Gala having my money since November. I tried to phone but the number is "not available". I suspect this is a scam so readers beware!

Scam scam scam, booked, very short time later money taken from account. Later read some adverse reviews so checked booking with hotel only to be told, hotel booked and booking cancelled following day by galahotels, I am now down a sizeable amount of money and nothing to show for it. Have texted, emailed, phoned with no success, an absolute bunch of thieves

I cannot contact Gala hotels between My bookings (I have a case logged with them since 12th Dec), by phone (cannot connect to the english number on their website), no reply by email or on messenger.