Gair Gas Reviews 

624
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and high standards of work performed. The staff, including office personnel and engineers, are frequently described as polite, kind, considerate, and very helpful. Many people appreciate the quality of the products and installations, noting that jobs are completed without issues and to a high standard. Reviewers are particularly impressed with the prompt response times, especially in emergency situations, and the overall professionalism of the team. However, some people were dissatisfied with the initial contact and communication, with one customer experiencing a major leak not being considered an emergency.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting the professionalism and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Quality

People report positive experiences with quality, with many customers stating that work was carried out to a... See more

Product

Users describe positive interactions with the product, with many expressing satisfaction with new... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with many customers reporting positive experiences, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gair had already given me excellent service for the rewiring of my flat and they have since returned twice to add power points. On every occasion they turned up as arranged and carried out the work v... See more

Company replied

Rated 5 out of 5 stars

I had Central Heating installed. GairGas kept me updated at every stage of the process. I received text messages on each day of the works informing me that they were on their way. Engineers arrived wh... See more

Company replied

Rated 5 out of 5 stars

I have used Gair Gas before and I was very happy with the job done. New radiators were fitted in readiness for a Heat Pump system install. All radiators were fitted without any issues. I was happy... See more

Company replied

Rated 5 out of 5 stars

Wow, what service - having never used them before, I contacted Gair when our heating system failed and someone came round within a couple of hours and diagnosed the fault. The part was ordered and fit... See more

Company replied


Company details

  1. Gas Company
  2. Electrician
  3. Plumber

Written by the company

Gair Home Services (Gair Gas Ltd) is a family run company with a reputation for quality, service and reliability. We provide a whole range of services to our customers from boiler installations to annual heating cover - protecting our customers from unexpected heating breakdowns 365 days a year covering Chandlers Ford & Hampshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

624 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(624)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and organised for our annual…

Efficient and organised for our annual cover. We need more companies like this.

1 July 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

It is great to hear you are happy with the annual cover you have here with us! Thank you for taking the time to leave us a review. Many thanks, Gair Home Services

Rated 5 out of 5 stars

Exceptional Service

Following a loss of connection between my HIVE thermostat and boiler, GAIR sent out an engineer the following day who fixed the problem very rapidly. Moreover, there was no charge for this exemplary service. I cannot recommend this firm highly enough, having used them for the last three years to service my boiler and install new heating controls.

23 June 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning Mr Allen, thank you for your lovely feedback, we will make sure this is passed onto the team here and look forward to being of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Good Service.

Good Service.
I have used this company since 2012 to arrange a new installation, for which I had a professional service throughout. Since the work was completed, I have gone on their service plan, and they have kept my boiler in good working order to date.
David Moody

23 June 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for leaving a kind review - we are always here to help where we can! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Gair Gas changed a gas hob into an…

Gair Gas changed a gas hob into an electric one with overheat sensor to make our 97yr old relative a little safer.
Quickly worked out how to best install at first visit & excellent work on the install day.
Can't fault them.
Thank you

4 June 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

It is great to hear you are happy with the work completed at your relatives house, and hope to be of service in the future! Many thanks, Gair Home Services

Rated 5 out of 5 stars

My second time using Gair Gas.

I have used Gair Gas before and I was very happy with the job done. New radiators were fitted in readiness for a Heat Pump system install. All radiators were fitted without any issues. I was happy enough to call Gair for another job. I had to wait a couple of weeks for a quote, but then got a work date within days after accepting the quote. Again, the work was done without any issues.
The Engineers that came all ensured they took shoes off when asked, and we're all very pleasant to have around.
Quotes for both jobs were sensible, and included taking away old radiators and rubbish.
All in all, a good service from initial contact to job completion.

2 June 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, we are glad to hear that you are happy with the work completed at your house! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Having been with A1 Heating services…

Having been with A1 Heating services for some time now we have have had a very good work relationship. Now being taken over by Gair gas we looking to have the same rapport. Kevin our engineer has been absolutely brilliant installing, commissioning and servicing the boiler from new. I would highly recommend his services to any new potential customer.

9 June 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time for leaving us a kind review - we are looking forward to working with you in the future and are always here to help when required. Many thanks, Gair Home Services

Rated 5 out of 5 stars

I was a long standing A1 customer and…

I was a long standing A1 customer and transferred over to Gair. The service I have received is excellent. Friendly office staff and tradesmen are professional polite and respectful of my home. Would highly recommend. Work carried out to a high standard

20 May 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for your lovely review - we will make sure it is passed to our team here at Gair! We are glad to hear you are happy with the work carried out at your home and hope be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Was happy to see Kev did a great job as…

Was happy to see Kev did a great job as usual

5 May 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for your review. We will make sure to pass your thanks on to our engineer Kev, and hope to be of service in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Good Company

Takes care of all my electrical, plumbing and heating problems.

1 May 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for taking the time to leave us a review - we are always here to help wherever we can! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Tap replacement

Replaced downstairs bathroom tap. Arrived promptly and work carried out efficiently.

7 May 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

It is great to hear you are happy with your new bathroom tap - thank you for your lovely review! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Very efficient from first call to book…

Very efficient from first call to book plumber for blocked sink. Good communication re time of arrival and job carried out swiftly and efficiently and all cleared up nicely. I would have no hesitation in using this company again.

24 April 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for your kind review! We are glad to hear your blocked sink has been sorted and hope we can be of service soon. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

A superb company

Superb service from the whole team at Gair Gas. A difficult issue to resolve with my gas fire was approached with care, understanding and a totally professional response. A fantastic local company. Highly recommended.

4 May 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for taking the time to leave us a review, we greatly appreciate it and hope to be of service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

I have my boiler serviced

I have my boiler serviced, the boiler was fine but the engineer noticed that there was a problem with the pump and associated valves. I was sent a no obligation quote, I agreed to have the work done, the engineer carried out the necessary work to a high standard, the system is now running quieter than before. I'm glad I had the work done before the pump failed totally, credit to the engineer for evaluating the situation and advising me on the action required.

28 April 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, Thank you for your kind feedback - we are glad to hear the system is working well (and quieter)! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Remove old Vaillant boiler and install a new one

Sam Cattle assisted by Giorgio were both extremely proficient. They worked fast, made no mess and left the place clean and tidy.

14 April 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Many thanks for this kind review, we will be sure to pass this to our engineers and hope to be of the service in the future! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

Excellent service

Excellent service, helpful engineers and prompt.

23 April 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Good Morning, thank you for your kind review. We are glad to hear that you are happy with the service provided and hope to be of help in the future. Warm Regards, Gair Home Services

Rated 5 out of 5 stars

My heating failed and as an 82 year old…

My heating failed and as an 82 year old asthmatic I needed help quickly ! I was put on the emergency list . Very quickly an engineer arrived, found the problem , fitted new thermostat and tested system. Thank you all at Gair x

16 April 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

Thank you for your kind review, it is great to hear that out engineer fixed the issue quickly and efficiently! Warm Regards, Gair Home Services

Rated 5 out of 5 stars

As usual great service

As usual, Gair Gas provided excellent service. They quickly came out for a quote and the price was reasonable. The friendly and informative team completed the work swiftly, leaving it neat and tidy.

Many thanks.

14 April 2026
Unprompted review
Gair Gas logo

Reply from Gair Gas

We are glad to hear that you are happy with the works completed at your property and will pass your thanks on to the team here. Warm Regards, Gair Home Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look