FW Homestores Reviews 5,801

Lovely layout to two floor showroom. Greeted with a smile and shown to a lift. Helped to choose a style and finish by Martin. Nothing was too much trouble and he was whizzing around with tape measur... See more

Very helpful in the shop choosing our new bed and configuring it. They kindly fitted a long distance delivery in with our plans and at our convenience and then turned up, carried the bed up two fli... See more

Myself and my husband visited your store on the 01/02/2026. Staff members Kenny and James were amazing!! Explained the store/prices without feeling pressured offered Tea/Coffee etc. throughout dealing... See more

We received the 'right' amount of attention by the sales team on two visits recently. In particular, Martin F at Barnstaple, who helped us with the information needed to finalise the sale. He was clea... See more

Our salesperson Tom was friendly and welcoming but not overbearing. We were able to peruse the showroom without being badgered( important to me). Tom was very knowledgeable about the item we enqui... See more

Excellent selection of good quality furniture and good sale prices. Lovely helpful staff particularly Andrew Lyme at the Caerphilly branch with swatches and measuring tape to hand, Just to be sure if... See more

Amazing experience! Kenny was extremely helpful, polite, courteous and humorous! He answered every question we had and made us feel comfortable! Nothing was too much trouble for him, he was always r... See more

Great welcome as we walked in. No pushy selling but available and knowledgeable when we did have questions. Gave great advice and listened to preferences. Passed over the sale to Alex as another... See more

Ryan was welcoming and extremely supportive to find the right product for us. Knowledgeable with different products. We were able to purchase what we were looking for and will be returning to conside... See more

The staff are exceedingly helpful getting measurements for us and quotes for different fabrics and comparisons on sizes of their sofas. We were looking for a sofa helped by staff Ryan and Dan. We sele... See more

We popped into FW Homestores yesterday on our search for the ultimate sofa. The store is well laid out and draws you in. We met Ryan, who gave us explanations to all our questions, allowed us to try e... See more

We visited the Barnstaple branch this weekend. On Saturday to have a look around and see the wide variety of styles and selection of stock available. We talked to staff who were able to advise on prod... See more

we’ve been to the store twice now and both times we were helped by Tracy. She is an asset to the team, offered coffee and tea on both visits and was super informative on products in store. We had a lo... See more

Great customer service. Left alone to browse but at the same time Dan was always on hand to answer questions. When we decided on our favorite purchase he was there to help us make our decisions and... See more

Today I visited Barnstaple store to look at buying a Console Table. I was served by Martin who showed me the exact table I was interested in. The table needed to be assembled at home which unfortunate... See more

Excellent price and service by Tom at FW Homestores. We arrived as the store was closing, but were made to feel welcome, and absolutely no pressure. Tom was really friendly, helpful and patient as... See more

We had a very warm welcome at our local, Barnstaple store by Martin. He gave us time to look around the showroom but was also on hand to answer any questions we had. He had great product knowledge and... See more

Another great experience purchasing a second sofa like no other (Bluetooth Speakers, drinks cooler and heated seat recliner) from Kenny. His product knowledge and use of AI showing me the sofa in bot... See more

Ordered a sofa on the 7th September, was guaranteed delivery before Christmas. I head nothing for 12 weeks. Then it's just been an absolute nightmare since. No information given. I had to keep c... See more

We visited the store this afternoon, looking for a sofa. Was impressed with the quantity and good value for money. We saw three sofa’s that’s we liked. We were given space to browse without interr... See more

Great experience. Tom was very friendly and non-pressuring, and happy to answer questions, and offered us a hot drink and biscuits during a short wait. Blue light card discount also appreciated. Great... See more

All the staff are very helpful. Fabulous range of good quality products at a very reasonable price. Ryan in particular was extremely helpful in finding our perfect settee and remembering us from our p... See more

Amazing customer service from James. He gave us all the information and great recommendations, and was extremely helpful throughout the whole process. Thanks to him, we found the sofa and dining table... See more

I found there was a great selection in store with plenty of deals available. Tom in Caerphilly store was such a great help, was enjoyable to have a chat with. I didn't find there were any pushy sal... See more

First time visiting today. We were welcomed by Dan, offered tea or coffee & no hard sell. Dan was helpful & friendly & we were impressed by the range of stock on display, with competitive prices.

Kenny was brilliant. He was really helpful showing us all the different options in our budget and that fitted the measurements without our house. We came back with the quote to finalise the orde... See more

Shocking service. My partner ordered two sofas at the end of November 2025 and was expressly advised that delivery would occur within two weeks. Despite numerous follow-up emails and repeat... See more

Tracy at Newport FW Furniture Store made my shopping experience outstanding. She was knowledgeable, patient, and gave honest, helpful advice that helped me find the perfect piece for my home. Tracy co... See more

Terrible experience and disgraceful complaints resolution. It pains me to even give 1 star after my experience with FW Homestores. I purchased a TV unit and coffee table (Nautilus ra... See more

We had a very warm welcome from our sales assistant Tracey.She very kindly offered us a hot drink and even a box of popcorn. Tracey then showed us around the shop pointing out the relevant items w... See more

Warm welcome given when entering the store. Offered a cup of coffee Felt very comfortable to browse Help + guidance were there if we needed it. There was no pressure to buy. Good advice given... See more

Title: Poor Fit Between 4-Seater Dining Table Set and Chairs, with No Resolution Offered Review: I recently purchased the 4‑seater dining table and chair set and was disappointed to find that... See more

Excellent service once again, we ordered a reclining settee and chair this time. The purchase was easy and the delivery was on the date we asked for. The delivery men were brilliant (Lee and Graham),... See more

We had excellent customer service from Paul at Caerphilly store. From start to finish he looked after us and made sure we was happy with our purchase with lots of patience. Would highly recommend, can... See more

Had a great time at the show room today and had a lovely warm welcome off Dan who was very approachable and knowledgeable. Myself and my friend took our time walking around looking at and trying every... See more

Waited 12 weeks for delivery of table and chairs, called the store several times and was just told will contact you when it’s due to be delivered! When arrived was broken, asked for a refund was t... See more

Tim was a fantastic salesman. Explained all options clearly but was never pushy. Made us feel right at home and that we could trust what we were buying. We will be recommending others to come here in... See more

Fantastic service. Kenny and james went above and beyond for us when buying a sofa for our first home, making sure we had all the information needed to make our decision, offering us tea and coffe whi... See more

Today I purchased a bed from your Newport Store and had an excellent experience. Tracey Richard’s was my salesperson, she was professional, knowledgeable, and very helpful throughout the process. She... See more

Andrew from the Caerphilly store was excellent today. We purchased a table and bench, he really attentive and on hand to answer any questions we had. Great table at a great price with excellent custom... See more

Tim was just so very helpful when my step daughter purchased her new suite of Fama furniture. Expert advise made the experience easy. Well done Tim Regards Adrian

Bought 8 swivel chairs at a great expense from FWhome stores and they are awful quality. The metal bends and now the chairs are not straight.

Great experience, Kenny was perfect, very friendly greating, gave us space to browse. The sofa we had our eye had sold since the last time we came into store but Kenny listened and suggested the perfe... See more

Kenny made our experience even more enjoyable. After visiting several stores in the area we were drawn back to FW Homestores because of Kenny. Thank you and can't wait for the delivery!

I used this store in Barnstaple for the first time, looking for a new suite. Staff were friendly, but not pushy. I was left to wander and try just about every suite in the store, but staff appeared to... See more

Tim talked us through options for our chosen sofas and was happy for us to take an hour to go home and double check our measurements to make sure they would work in the space we have. We even took him... See more

We visited FW Homestores and were greeted by Dan. He was very friendly and gave us space to look around while checking in to answer any questions we may have. He went out of his way to help, even brin... See more

Went into FWHomestores Newport to look at some wardrobes the young salesman James was very helpful nothing was too much trouble he checked all the sizes we asked for and was very attentive

Excellent service, very fast and efficient with brilliant product knowledge of what we were after. Both Andrew and Tom who were the in store advisors on our visit to the Caerphilly store are a credit... See more

We bought a table from Kenny Bolt and absolutely love it! The quality is excellent—very sturdy and beautifully made. Communication was fantastic and the whole process was smooth and easy. Highly recom... See more

My husband and I visited the Newport store today and were really impressed by the service we got there. We were greeted by Kenny, who offered us tea or coffee, and didn't try to oversell which we were... See more

Quick enough to sell you a sofa and helpful. But once ordered that's it. Been waiting 18 weeks for it. Not kept updated or informed of anything. I've had to chase and chase. Customer service is shock... See more

Tim was very helpful. I visited the store today with my Mum, she has dementia and Tim was very patient when we went around the store looking at different sofas and chairs for her. We ha... See more

Three weeks after my scheduled delivery, the incorrect items were delivered. Unhelpful Customer Service without apology. Three weeks later the incorrect items were delivered again. Very rude Customer... See more

Ian’s customer service was beyond expectation, he went above and beyond to make sure that we were happy with price and product. Couldn’t recommend more!

Is it possible to give negative stars ... I have been waiting for my delivery since December ... and every week when I follow up there is another STORY. + I have to follow up EVERY SINGLE TIME. All I... See more