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Fusion Motors Reviews 

346
•
TrustScore 4.5 out of 5

4.4

Used Car Dealer
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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated sales team for being exceptionally helpful, friendly, and completely transparent throughout the entire vehicle purchasing process. Many consumers deeply appreciate the quick, straightforward purchasing procedures, noting that cars are usually delivered promptly and without any unnecessary sales pressure from the staff. Some reviewers were not happy with unexpected mechanical problems and serious faults discovered shortly after driving their new vehicles home. Others also mentioned encountering rude personnel and facing frustrating communication difficulties when attempting to contact customer support to resolve these unexpected mechanical issues.

What people talk about most

Staff

Consumers find staff to be positive, highlighting friendly and efficient support throughout the car buying... See more

Service

People report positive experiences with service, describing the overall process as quick, smooth, and... See more

Product

Customers consistently note ambiguous experiences with product quality, reflecting highly divided opinions.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as helpful, welcoming, and... See more

Quality

Users describe ambiguous experiences regarding vehicle quality, reflecting significant disagreement among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the 4th vechile I have purchased through fusion in grays. Every time Doug has been the sales representative and he has gone far and beyond to make sure everything run smoothly and leaving myse... See more

Rated 5 out of 5 stars

Went to purchase a skoda and ended up purchasing a vey high spec voltswagon tiguan allspace. Doug was honest and open at all times whilst viewing the vehicles.the purchase went smoothly from start to... See more

Rated 5 out of 5 stars

Joe made it a very quick and easy process for me to get the car, was super nice and welcoming and helped with any questions I had

Rated 5 out of 5 stars

I dnt know where to start with. First i was bit worried about my daughter car i was buying from them it was Audi a3 2018. There were few cosmetic stuff which i pointed them out and it was all sorted i... See more

Company details

  1. Used Car Dealer

Written by the company

Fusion motors started its journey as a family business back in 2011 with great passion for cars. Based in Essex, we have supplied quality used cars to customers across the country for many years. Convenience is key as a vehicle owner, which is why we strive to provide anything you could possibly need throughout your time as a driver. Once you find the vehicle of your dreams, we can offer you a flexible finance plan with minimal deposits, low monthly payments and APR. We're here to make sure that your car spends most of its time on the road and as little time as possible in the garage. So, all our car comes serviced up to date, minimum 6 months MOT, 12 months AA breakdown cover, Free HPI checks, Free mileage checks, 75-point mechanical checks including all cars PDI inspected. We prepare all our cars to the highest standard to meet expectations of most demanding customers. Explore our services and stock online or pay us a visit in person. It's very easy to reach us, we are in Purfleet on the London Road. Our forecourt can be accessed from all the vital transport links; including the A13, A12, and the M25 (you can find us just fifteen minutes from Junction 30/31). Simply enter our RM20 3LL postcode into your Sat Nav or call us on 01375 470194 / 01375 511 114 for directions or to discuss any vehicle you are interested in, and we'll be happy to help. If you are unable to make it to view a prospective vehicle then why not ask for a personalised walk-round video.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(346)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Another car sold…

I knew what I wanted, I knew my budget and Joe looked after me from initial phone call to signing the dotted line. Very easy transaction.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and trustworthy

Joe at Fusion was extremely helpful over my potential car purchase and although I didn’t end up going ahead for various reasons, he was very helpful throughout and returned my deposit very quickly - completely trustworthy - thank you Joe!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Went to purchase a skoda and ended up…purchasing a high spec voltswagon

Went to purchase a skoda and ended up purchasing a vey high spec voltswagon tiguan allspace. Doug was honest and open at all times whilst viewing the vehicles.the purchase went smoothly from start to finish ,the vehicle was delivered within a day of purchase.would recommend fusion Motors for there no pressure sales and honest.well done Doug and the team.

26 July 2026
Unprompted review

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