Fushi Wellbeing Reviews 352

I recently emailed Fushi asking what the percentage of carrot oil was used in their Wild carrot oil. As I noticed sweet almond oil was first on the ingredient list.
Their response was they couldn’t inform me as it’s confidential. Haha well that means there’s deffinitely not much carrot oil in there then. Will be looking elsewhere for my carrot oil and will not be using this company again.

First time using them excellent service. Already made another purchase

Excellent customer service!

Finding Fushi was a huge relief and pleasure. Their products really are the best I have found in over 50 years …..supplements contain exactly what they say, no fillers or unwanted extras, pure,organic herbs which can do nothing but good…and they do !
The hair products are new to me, the Hair oil is beautiful…and I have just ordered their Hair Trio at 30% discount, fully expect to be completely satisfied and delighted , how can they fail.
Well done Fushi family, and your friendly, helpful wellbeing people, for sharing the knowledge and producing the means …I am hugely grateful 🙏 Pam :-)

Beautiful products, No plastic!! I love the Shea butter. I love that it's organic!! I have bought a few things already, everything was perfect!! The products are made to a high standard. Very lovely company who really care!! I couldn't recommend them enough. Thank you Fushi!! 🤍 Kind regards, Angie

First time customer and realised the shipment address was incomplete when I finalised the payment. I emailed the Fushi straight away and received an email fairly quickly saying my correct details had been added. I have yet to receive my order but so far I’m confident it will arrive as expected. I like to support independents. Hopefully I will be happy with the products I’ve ordered and become a repeat customer.

My favourite brand and their customer service is exceptional. Greeshma is so helpful and friendly, I will always remain a loyal customer. Thank you. -Taaibah

Fushi Wellbeing are so pleasant to deal with, supplying high quality products, I would highly recommend

I have ordered from Fushi a number of times, products have always been good but the dispatch and delivery is the worst I have known, which is frustrating.

I order from so many small independent companies for products etc and this is by far the worst for the time frame. I have waited over two weeks before for parcels to be dispatched and arrive. I had to go out and buy other hair care in the meantime.

If they could sort that aspect out I wouldn’t have any complaints as such but I don’t think it’s really acceptable to take so long. Customer service has always been responsive though, which is really helpful.

I have been dealing with Fushi and using their products for 2 years now, The quality of their products is amazing and their customer service outstanding.

A very disappointing experience. I am very dissatisfied with the service received. I waited around two weeks for a resolution but only received an apology with no meaningful action taken regarding the non-delivery of my order. This level of service is not acceptable.

Despite providing my full and correct address on 15 April 2026, it appears this was overlooked, indicating a serious failure in internal processing and verification.

The order was not delivered, was incorrectly processed, and resulted in unnecessary delay and inconvenience.

Although a refund has now been issued, the handling of the order and communication throughout has been poor and unsatisfactory.

Fushi products are amazing, I have used many of their hair and skin products now and my skin feels amazing.

Hair oil and shampoo & conditioner have been fantastic for hair regrowth from cancer treatment, hair is growing thick and fast and feels great. Castor Go and Cherry Lip Oil are always in my bag.

I've just had to contact customer service as I made a mistake on my order, I got a reply straight away with the most beautiful message. Thank you so much Greeshma.

Unethical practices.

They won't inform you if one item in your large order is out of stock (all showing as in stock on website). Terms say they aim to ship in 1-3 days.

Nearly 2 weeks later, nothing has shipped so forced to contact them. Promise will ship next day, 3 days pass, nothing shipped.

Contact again to cancel as been 2 weeks since order placed, 10 working days. No contact, no shipment.

Excellent quality products, neatly hand wrapped in nic packaging.
Products feel nice in the skin, very please with it

I love Fushi products. I use the Jojoba oil to cleanse, the facial radiance oil in the day, vitamin E oil at night and I take a spoonful of the evening primrose oil every day for hormones and they are all fantastic. The customer service is always incredible and they are also very knowledgeable on products.

Item didn’t arrive and Royal Mail sent me no updates after attempting delivery unsuccessfully.
Messaged Fushi via email and reply was prompt, helpful and supportive.
I like companies who take a customers needs seriously even though it was a very good deal at a low cost to begin with.
Will have no hesitation to order from Fushi again 🫡

Great products; carefully packaged; promptly delivered; and clear and responsive communication. Thank you!

I bought 2 bottles of Castor oil from Fushi and was very surprised as it arrived today (Friday) and I only ordered it on Wednesday. I did pay 1st class but still did not expect it today so well done Fushi. I got 2 bottles for a fantastic price and its organic. I will be coming back for the cherry lip oil. Thank you!

Fast response to my enquiry and solve the issue so quickly such great customer care and service. Not forgetting, great quality products.

Why should you avoid buying from this company?

I absolutely needed a Castor Oil suitable for food use. So I contacted this company and they confirmed via email that theirs was “food grade and passes through rigorous quality process to ensure the highest standards”. So, I bought (through Amazon Germany) 3 bottles of Castor Oil, and 2 of them arrived with the security seal clearly “pierced.”

The company claims first that “all of our products leave us sealed and in perfect condition, so please be assured that the contents are safe to use”. And continues with this argument: “the seals on our products sometimes break during shipping due to changes in pressure or movement of the packaging.” Big lie and in NO way possible. In my case, there are clear signs of intentional puncturing that have nothing to do with shipping. It is clear to me that this company has to be avoided since they are lying to the customers.

I'm sure that the bottles were originally punctured elsewhere due to: lack of quality control, worse yet, another dissatisfied customer returned them, and they decided to repackage them carefully to make a good profit?

Furthermore, castor oil per se has no chemical or physical properties that could cause such punctures.

I am deeply disappointed. I won't be able to use these 2 bottles and I won't receive any compensation. I lost my money.

Who in their right mind would use a food grade oil in that condition? Only a lunatic would dare to do such a thing!!! So I lost my money buying a used product from a company that clearly is lying to their customers!