Furniture Village - RFC Dartford Reviews 

The whole experience was great. From showroom to delivery. Cliff and Gaz who delivered our furniture were very professional, efficient and removed their shoes. Which means a caring attitude to others.

Alfred and Seth did a wonderful job of delivering and setting up my chair and footstool

Alex and Scott were very helpful and careful with a tricky delivery.

Sofa was ordered on 4 May but due to supplier shipping issues the delivery was severely delayed and sofa was not delivered by 2 August for an important family event as promised by the salesperson.

Delivery was eventually arranged for 14 August but the driver then refused to deliver citing big truck and parking issues on the road and told me they will arrange redelivery in a smaller van. As I went away on holiday, the redelivery was arranged for 9 September but the new delivery driver made the same excuse (big truck, parking issues) and refused delivery again!! Why are these deliveries not planned properly and road/parking conditions checked in advance using Google Street View etc?

The delivery was eventually done on 11 September and the delivery guys Gau and Mark F were very professional and courteous. They told me that they do not understand why the previous two delivery drivers refused to deliver and were going to report them. I would like to give these two guys a 5 star for their professionalism.

However, the overall experience with delays and the two rejected deliveries have dented my overall faith with Furniture Village and I don’t think I will use this company again!

Alfred & Seth
Brilliant careful service guys, thank you

The delivery, assembly, and general helpfulness of Alfred and Seth was first class. They were polite and courteous.

Jordan and Ben done a great job. Assemble and checked all working fine and good clean up when finished. Good job.

Bought a mattress for over £500 and the quality is terrible, will need to buy another one to replace it.
First and last time I will ever buy anything from Furniture Village. What a complete rip off.
Also the delivery staff were very rude to me.
Worst company ever so avoid at all cost.

Cliff and Gaz delivered my new dining table today, really pleased with the whole process. Both were knowledgeable, friendly and efficient.

Ben h and Jordan great work really happy

Alfred & Seth - brilliant guys, on time, friendly, quick & professional.
Everything explained & absolutely delightful service

Done an excellent job and brining the sofa in, unfortunately due to my own fault it didn’t fit but gave me a number for an upholster to sort the problem, very friendly and professional Bradley and Fabian

Climbed all the way up to my flat without a working lift. They were fast and helpful. Thank you to Alex and Scott.

Had a great service from Team Taha , from a heads up call and prompt delivery . Hassan and Zaid asked for our home setup and followed the setup as providee. Thank you for the service.

Fast, efficient and friendly service.
Thank you.

Louis & Rafael - great chaps and very quick with installing our brand new table. Very professional and friendly too.

I need a minus star button. DO NOT USE. TOTAL WASTE OF TIME AND EVEN AFTER TRYING TO FIX MY PROBLEM, THEY MADE IT WORSE. DO NOT USE!!!!!

Stacey and Dimitri provided an exceptional and professional service this morning delivering my new mattress. Thank you!

The delivery men
Stacey and Dimitri. Were polite
Carried out there work to a first class standard
Taking great care of our property and the new beds
Well done