I was really impressed with the level of service that Leo provided today when I placed my order. I found him very polite and professional. He even went the extra mile and called me when he realised... See more
Location
Switch locationWessex Gate Retail Park, Broadstone Way, BH15 3TE Poole, GB
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We enjoyed our visit to the shop and spoke to Dan who was very helpful. WE decided to buy a G-Plan sofa and two matching chairs. We were kept informed a s to the progress of the orser and it was deli... See more
We were treated politely and efficiently. Having decided on the chairs we wanted it was an easy purchase. As a wheelchair user however my experience was less great. A slight lip at the entrance ma... See more
Many thanks to Luke and Rich, they were polite, professional, and took great care when delivering our new sofa today. We have received outstanding service from ordering to the delivery today, and it e... See more
Company details
Contact info
Wessex Gate Retail Park, Broadstone Way, BH15 3TE, Poole, United Kingdom
4.8
Excellent
2K reviews
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Sharon the sales person was lovely and…
Sharon the sales person was lovely and very helpful
22 September 2026
Helpful staff ,not pushy very…paul
Helpful staff , paul .not pushy very informative
22 September 2026
Staff helpful and not pushy
Staff helpful and not pushy. Easy process to order and complete purchase.
20 September 2026
Unprompted review
Great easy shopping experience
Great easy shopping experience, knowledgeable and helpful salesman.
16 September 2026
Dan was great
Dan was great, made the in-store order simple, quick and easy, no problems at all, let's just hope delivery goes as easily as ordering,
16 September 2026
Unprompted review
The very informative and friendly staff…
The very informative and friendly staff (trevor)
16 September 2026
We found the dining room furniture we…
We found the dining room furniture we wanted.
The rep who helped us was very helpful and not pushy.
Good experience.
15 September 2026
Unprompted review
Never disappoints
There was plenty of choice at the store and the salesman was very knowledgeable without being pushy. Furniture Village is our favourite store for Furniture needs, we have used the store a lot over the years. Quality is good, staff is helpful and knowledgeable, there is a good range of prices and after sales service is excellent as well.
9 September 2026
Unprompted review
Sharon gave the absolute best customer…
Sharon gave the absolute best customer service when we came in to buy a new mattress. She was very helpful , friendly smily and we were very happy with the cookies and hot chocolate!
12 September 2026
Unprompted review
As a regular customer I would not go…
As a regular customer I would not go anywhere else the furniture is excellent quality! The delivery men are most helpful and put dust sheets down before bringing in the furniture! Excellent service all round well done furniture village
10 September 2026
Amazing customer service provided by…
Amazing customer service provided by Michael nothing too much trouble. Very impressed
10 September 2026
Very helpful salesman who wasn't…
Very helpful salesman who wasn't persistent but when we asked for help he was great.
9 September 2026
Unprompted review
Delivery Info Would Be Great
It would have been great if we had the opportunity to agree a delivery date for our item at the time of ordering. Currently, we have paid for our item with no news on when we may expect it.
Staff, as ever, are excellent and very helpful in all regards. However, they are not able to help with information regarding the delivery service. Shame.
5 September 2026
Unprompted review
Store is really well laid out and staff…
Store is really well laid out and staff very helpful. Sharon especially.
6 September 2026
Unprompted review
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