Furniture Village - New Malden Reviews 

Gizelle was very patient with me and also helped me make good decision because my budget was low however got a very beautiful bed.
She has a good customer care

Exceptional! Professional, caring, understanding and so very patient. Thank you for making it an effortless and more so a very enjoyable visit to Furniture Village New Malden today.

A really nice shopping experience at furniture village. The staff were very welcoming and friendly. I was greeted politely but was also given the time and space to browse myself which I really appreciated. There was no pressure and when I did ask where a particular sofa was I was given all information such as it’s not in store due to there being a newer upgraded version. I was also given all the details of why it was upgraded and shown it in a fabric. I was in fact looking for it in the leather, I was given every option of colour and fabric to browse in my own time again with no pressure. I was reassured to ask as many questions as I liked and was also left alone to give me the privacy to browse at my own leisure. When I made my decision to have it in a certain fabric and colour I was then shown another sofa in the same colour fabric so that I would really know what it looked like. The service was excellent Emil the sales consultant went above and beyond. Overall my experience shopping at furniture village new Malden was very enjoyable.

Had a great experience at Furniture Village! Emil was so helpful and really spent the time listening to what I was looking for. He also told me the best tips for finding my perfect mattress/bed frame, and was always willing to go above and beyond to help. He even got me and my family beverages whilst we looked around which was lovely.

Emil Williams from the Kingston Road branch is a very courteous and helpful salesperson. We were asked what type of sofa we were looking for and he showed us various options. It didn’t take long to decide in which shop we eventually bought a sofa. Thank you Emil for a great service.

Irshad Khan provided a great service fully demonstrated a good understanding of the product we were looking to purchase was clear and precise

We recently bought a sofa and had a great experience. Irshad was extremely helpful, friendly and professional throughout the whole process. He took the time to answer all our questions and made everything very easy for us.

Really happy with the service and would definitely recommend. Thank you, Irshad!

The company is doing very well to look around the store very helpful people serving you and also the delivery was on time and the two men who took the old one why put the new one up well also very helpful that’s why I give five stars would definitely recommen furniture village

I like the service

Very good service from Marek

Great, friendly service

Sales staff very patient, helpful. Delivery people were excellent - first class! however the wrong size base was sent = too big for the mattress and now having telephone customer resolutions they tell me noone can look at the issue for 48 hours !!! Really ???? worrying now that it means there are so many issues they cannot deal with them all !!! Very Very disappointed

Irshad and the team were knowledgable and I am very happy with the service and the excellent 8 dining chairs that were delivered within less than 24 hours of purchase.

Mahdi helped me a lot, very friendly. I would recommend.

We had Gizelle, we really appreciated her help. She is wonderful and very kind. I suggest her to all future clients.

Excellent sales staff named Hasi

Great environment, one of the employees Ross was incredibly helpful in finding what I was looking for in a price I was comfortable with. Lovely service, would come back!

Very good experience with mahadi, he moves efficiently and it’s clear he understands what he’s talking about.

I visited Furniture Village over the course of a few days as I was quite indecisive and needed some time to confirm the measurements of my new property before placing my order.

Irshad was an excellent sales assistant throughout the whole process. He was extremely helpful without being pushy at all, taking the time to explain the benefits and differences between the various sofas and mattresses and answering all of my questions.

He gave me a few days to have a think and was more than happy to wait until I was completely ready to confirm my order. I really appreciated the patience and professionalism.

Excellent service from Irshad and Furniture Village. I would highly recommend!

Service in store was excellent. Jonny provided information and options on dining tables and chairs and left us to discuss what was best for our needs. When needed he moved chairs to view with different tables etc. His manner was relaxed and helpful. Just hope the product matches the service in store!