Furniture Village - New Malden Reviews 

Jonny the sales consultant was awesome Balanced looking after us and other customers in a helpful and unobtrusive way. Just what you need when making a significant purchase.

Very helpful very polite and nice that they are not trying to make you go for anything out of your budget and understand what the customer needs.

We had a wonderful experience at Furniture Village Kingston, and I would especially like to appreciate Irshad Khan for his excellent customer service.

Irshad was extremely helpful, patient and knowledgeable throughout our visit. He took the time to understand exactly what we were looking for, answered all our questions clearly, and helped us make the right choice without ever making us feel pressured.

His friendly and professional approach made the whole furniture-buying experience easy and enjoyable. It is always a pleasure to deal with someone who genuinely cares about the customer.

Thank you, Irshad, for going above and beyond. Highly recommended!

The showroom has lots of options with all available options and variations

Michal was knowledgeable and able to assist us with choosing the furniture we were looking for

He gave us a good price and was very informative about all the offerings available to us

We received fantastic service. Gizelle was extremely helpful, knowledgeable, and a pleasure to deal with.
We’re very happy with our purchase and can’t wait for our new sofas to arrive!

Gizelle was very patient with me and also helped me make good decision because my budget was low however got a very beautiful bed.
She has a good customer care

Exceptional! Professional, caring, understanding and so very patient. Thank you for making it an effortless and more so a very enjoyable visit to Furniture Village New Malden today.

A really nice shopping experience at furniture village. The staff were very welcoming and friendly. I was greeted politely but was also given the time and space to browse myself which I really appreciated. There was no pressure and when I did ask where a particular sofa was I was given all information such as it’s not in store due to there being a newer upgraded version. I was also given all the details of why it was upgraded and shown it in a fabric. I was in fact looking for it in the leather, I was given every option of colour and fabric to browse in my own time again with no pressure. I was reassured to ask as many questions as I liked and was also left alone to give me the privacy to browse at my own leisure. When I made my decision to have it in a certain fabric and colour I was then shown another sofa in the same colour fabric so that I would really know what it looked like. The service was excellent Emil the sales consultant went above and beyond. Overall my experience shopping at furniture village new Malden was very enjoyable.

Had a great experience at Furniture Village! Emil was so helpful and really spent the time listening to what I was looking for. He also told me the best tips for finding my perfect mattress/bed frame, and was always willing to go above and beyond to help. He even got me and my family beverages whilst we looked around which was lovely.

Emil Williams from the Kingston Road branch is a very courteous and helpful salesperson. We were asked what type of sofa we were looking for and he showed us various options. It didn’t take long to decide in which shop we eventually bought a sofa. Thank you Emil for a great service.

Irshad Khan provided a great service fully demonstrated a good understanding of the product we were looking to purchase was clear and precise

We recently bought a sofa and had a great experience. Irshad was extremely helpful, friendly and professional throughout the whole process. He took the time to answer all our questions and made everything very easy for us.

Really happy with the service and would definitely recommend. Thank you, Irshad!

The company is doing very well to look around the store very helpful people serving you and also the delivery was on time and the two men who took the old one why put the new one up well also very helpful that’s why I give five stars would definitely recommen furniture village

I like the service

Very good service from Marek

Great, friendly service

Sales staff very patient, helpful. Delivery people were excellent - first class! however the wrong size base was sent = too big for the mattress and now having telephone customer resolutions they tell me noone can look at the issue for 48 hours !!! Really ???? worrying now that it means there are so many issues they cannot deal with them all !!! Very Very disappointed

Irshad and the team were knowledgable and I am very happy with the service and the excellent 8 dining chairs that were delivered within less than 24 hours of purchase.

Mahdi helped me a lot, very friendly. I would recommend.

We had Gizelle, we really appreciated her help. She is wonderful and very kind. I suggest her to all future clients.