Furniture Village - Abingdon Reviews 

Visited to check for a possible new sofa. Plenty of choice as always and also plenty of time to make the correct decision . Purchase of a 2 seater recliner and single seat chair was the result.

Nice products.Good quality.Customer care staff Kiran verry profesional!Just love it.I will buy from there again.

A wide selection of Furniture to suit all Budgets. Whatever you are looking for to enhance your home you will find it in store or on their Website.
Its great to have that feeling that staff are trying to help you, not trying to sell you something.

Ankush was very helpful and answered our query very well.

George one of your sales staff was very attentive. Very patient and very informative

Sales team were helpful and suite came on time, delivery drivers were great. but my cushions had black marker writing on the zip hence the 3 stars.Aftercare team have been good.

Carl was patient and helpful as we tried to make our decision.

Phillip was extremely helpful to us and answered all my questions. He went the extra mile, especially as the order was for overseas shipping, and I had to ask a friend to go into the store and liaise between us all.

Phillip was so pleasant and spoke with so much professionalism, and he made my first ever purchase at furniture village a pleasure. Phillip is a credit to Furniture Village, a real gem who should be promoted to store Manager!

Many thanks indeed and best wishes.

Friendly, helpful and knowledgeable Sales lady Didn’t feel hurried or pressured, enjoyable experience

We ordered a king size Zanetti ottoman bed from FV Abingdon. Delivery was quick and well organised. We were kept updated throughout and the guys arrived when expected.
The delivery specialists were Mickel and Chris. We can’t rate them ‘highly enough. They were very polite and friendly from our first interaction with them. They laid protection on our hall carpet and asked if they could take some photographs prior to bringing in the bed. They then brought the bed sections in and we showed them where it was to be built. They put us at our ease and said they’d let us know when it was complete. They finished quickly and we went to see it in situ. They checked if we wanted it moved at all and they moved it a few inches. They also ran through the features of the bed and how to operate it. Mickel and Chris couldn’t have been nicer to deal with or more efficient. Very happy customers.

Simon has been absolutely a master salesperson

The in store sales staff were very extremely helpful and friendly as indeed were the delivery team headed by Mickel.
Unfortunately one of the sofas that we purchased in June 2025 was found to be faulty on delivery in July.
It was at that stage everything went downhill!
We reported this to the store who advised that they would notify the central customer service dept who would then contact us directly.
This didn’t happen despite us chancing them regularly for an update and some action to resolve the matter.
At this stage we returned to the store to update them and they then chased CS for us who eventually acknowledged on 5 Sept that a replacement had been ordered and delivery should be around 8 weeks.
Early December we once again returned to the store as we hadn’t heard anything despite us requesting an update on progress several times.
After their intervention again we were given a delivery date of 7 January.
In view of the length of time and number of trips into store , around journey of 40 miles, we asked for some form of compensation as this had now taken 6 months to resolve however once again our emails etc were ignored by ‘customer service’ !!!!!

My query was dealt with efficiently by Kush who the explained the process and organised a repair team to come.

Friendly, knowledgeable, helpful staff.

Lovely store with friendly professional staff. There is no hard sell - sales staff answer questions, provide options and always advise reflecting. Personally I’ve made 4 visits before making the final decision and each time every member of staff has been informative, helpful and very knowledgeable. Thank you - especially Carl.

Great costumer service. Didn't harass you....and allowed you to browse and take your time.

Very polite and very helpful staff , Quick and easy. Paid deposit and off we went, Nice.

Knowledgeable, efficient and friendly experience.
No waiting for assistance.

Good sales person who was not pushy but always available. Very helpful and seemed to be knowledgeable. Sadly can recall his name . But sale to Gordon Al o d of beds will secure his contract.
Regards

Very helpful, made everything really clear, pricing and finance options explained well.

Couldn’t fault the experience, we got exactly what we wanted. A big thanks to Ryan in Abingdon, Oxfordshire.