Furniture Maxi Reviews 

Over the moon with our new furniture great quality and great value for money.

Items arrived with parts missing. Customer email would answer randomly and noone could provide a number or ability to call me back. Took 10 days to get the missing parts- not a single apology

Delayed delivery, when it arrived it was incomplete, unable to speak to a human to resolve. All communication by automated email no telephone service available. The worst customer experience I’ve ever had.

Great kit, great value

The furniture came on time. The package (made in China) came in one massive box that the helpful delivery team managed to get through my passageway and gate, just. The box was amazingly packed and all pieces were included. The quality is good and we were very happy with the set.
One point to note though concerns the need for any return and replacement of any damaged parts as there is only one massive box!

Ordered an item of furniture (wall mounted desk) on the 19th May with a lead time of 5-7 working days for delivery. Got an email from EVRI saying they were expecting the item pretty much straight away which seemed promising bur then nothing. After a week with no update on the tracking I contacted the seller. They did get straight back in touch to say they would look into it. 5 days went past and I heard nothing and so I emailed again to chase. Again they got straight back to me apologising and saying a replacement had been sent with a new tracking number for EVRI. The parcel arrived 2 days later so all in all not terrible but not the best as I did have to chase to get answers.

Delivery was on time, assembly was simple and the product looks and feels good so far. Very good experience!

I am currently in dispute with this company as all the cushion covers and seat pads on my 9 seater rattan garden furniture have faded dramatically within three weeks of being exposed .
They do not supply replacement covers but initially offered 10%refund ...what joke , they have now offered £150 as they say I can get custom made ones for this amount ( I'd like to know where).
Their customer service is appalling and I am convinced is AI generated as there is no empathy or apology of any kind .You initially get a response saying we are sorry please reach out to our customer support team but it is the customer support team who are useless and do not appear to be in this country as all correspondence with them takes ages with emails arriving at 3am in the morning.
My other option has been to return the furniture for a full refund but I have been told I need to dismantle it all and purchase packing material.
I am recently widowed and on my own and quite frankly this has distressed me so much .

I misinterpreted the assembly instructions and tightened a screw in the wrong way. I contacted customer service, and the technician used a video to walk me through the process of fixing the error without charging me or complaining.

I place my order 22nd and notification showed the order had been lodged with a courier. Then nothing. On buying it indicated delivery would be by 29th. Nothing was giving me any hope. I tried ringing and informed I was 30 or 38 in line.
I emailed in asking for some reassurance as I needed by 3rd June.
No scans at depots were showing.
Someone by the name of Cola responded and took over, she confirmed it had been scanned in on Monday, emailed the delivery company saying I needed it.
I was told last night delivery would be today, a time slot allocated and they rung an hour before giving me time to get home.
No issues with delivery.
All assembled the only little fault is the zip on the storage underneath has come off.
On the whole after the initial worry about what and who had a bought from is absolutely fine.

I recieved my chest of drawers but it came without screw,handles etc it's been 2 days now trying to get an answer of what can be done about the furniture is in pieces can't build it without the scres

I have order the fire pit table and corner couch, the table has arrived and was completely shattered in to loads of pieces, very disappointing, I was told to put the table up and wait for another table with the glass in to arrive… this has arrived today and also completely shattered and now told it’s out of stock so I have another huge box in my front room full of glass, it’s a real shame because I think the pro duct it’s self is lovely the couch is up just don’t have the table and its a very expensive, still waiting for the company to give me some options, I wouldn’t recommend ordering this product can’t see the glass getting here in one piece

Delivery was quick. And absolutely brilliant quality of garden furniture

Purchased a “Barcelona Rattan Garden Furniture 9 Seater Corner Sofa Set with Fire Pit Dining Table in Black.”

Overall, I was happy with the product and found the quality to be decent. However, after a few months, the rain cover started to look tatty and eventually ripped. I contacted Furniture Maxi to ask if I could buy a replacement or what size I should get. Their reply was simply, “look on Amazon” and “don’t know what size.”

A year later, the cushions that came with the set began to discolor. Once again, I contacted Furniture Maxi to ask about replacements, and I received the same response: “check Amazon” and “don’t know the sizes.”

When I expressed my disappointment with the poor after-sales service, I never received a response. It feels like whoever manages their WhatsApp account can’t be bothered to help or interact with customers who need support—just quick, blunt replies and that’s it.

Overall, be careful if you expect any after-sales service. They seem happy to take your money, but don’t care to help afterwards. Quite disappointing, really.

After I placed my order, customer service aggressively added me on WeChat. They emailed me information at every major stage of the logistics process, including "shipped," "arrived locally," and "delivered today," which was incredibly helpful.

I am extremely disappointed with my experience and the level of service I have received.

Considering the amount of money I spent on this purchase, I expected a much higher standard of both customer service and product quality.

The problems started with the delivery. The postcode on the pallet delivery was incorrect, meaning I was unable to arrange time off work to accept it. As a result, the pallet was left unattended on my driveway. To make matters worse, the rain cover was sent separately without any communication or explanation, leaving me unsure whether part of my order was missing.

What has been particularly frustrating is the lack of communication from customer services. I have had to repeatedly chase for updates and responses, yet several of my emails have gone unanswered.

Unfortunately, the product itself has also been disappointing. There is a scratch on one of the table panels, the heater appears to have been previously used, one of the chair screw holes does not align correctly so it cannot be secured properly, and one of the cushions has a pull in the fabric.

For a premium-priced product, these issues are simply not what I expected. I have raised these concerns directly with the company and requested a partial refund as a gesture of goodwill, but at the time of writing I am still awaiting a satisfactory response.

I would welcome the opportunity for the company to contact me and resolve these issues promptly.

I have bought two items with this company, the first being a Galle pation set and the second being the Galle sunlounger.
Firstly, after hearing nothing I had to chase for delivery despite the item being overdue for delivery.
The issue really started when I received the sunlounger as a suction cap was missing and I have had nothing but trouble since.
I email the customer service on 01/05 as no doubt they will tell me to do this in their reply to this email as I am convinced alot of their communication is auto generated rather than some actually looking at the issue.
I then chased a week later as I had no reply and was told on 08/05 that I would get the missing part in 5 working days. I chased again 20/05, only be be told that the part had been delivered 12/05 but nothing had been and I work from home so would know. I told them it had not been received and wanted the part sent ASAP or they could refund me and collect the item as I considered it faulty. Another email said they would refer to the team and get a response to me but no response about anything.
We are now 27/05 and still no response.
I regret ordering from this company as their customer service is the worst I have ever experienced and I would recommend that everyone avoids them at all costs.

10/06 - still waiting on the item which apparently they have sent 3 times by Amazon but it never arrives. My chasers get met with the response ‘this was delivered 28/5’ or whatever the latest date was but they never provide any proof. Absolute shambles of a company.

I recently purchased outdoor furniture,

And I would say I never seen anything so cheat and rubbish, very difficult to put together nothing ever fitted.

Wouldn’t recommend and will never buy again

Unfortunately can’t send it all back because don’t have original packaging

Ordered a sofa chair based on a stated 3 to 5 working day delivery window. Nearly three weeks later, there was still no dispatch, no tracking, and no proactive communication.

I had to chase them to find out the item I ordered was actually out of stock and that only a different colour was available. They had already taken payment and provided no update until I contacted them.

To their credit, the refund was processed quickly once I requested it. But taking payment for unavailable stock and only disclosing the issue when chased is poor service.

It arrived in three days, which was faster than I had anticipated. The installation specialist was very competent; before leaving, he showed me how to maintain the furniture and even donned shoe covers.