Furniture in Fashion Reviews 

4,422
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery service, noting that delivery teams are professional, helpful, and keep buyers well informed throughout the shipping process. Purchasers often note that the furniture pieces look high end, arrive well packaged in excellent condition, and are remarkably simple to build. However, some people mentioned receiving items with minor damages, scratches, or missing the correct parts needed for assembly. A few consumers also experienced difficulties and frustration when trying to resolve product issues, request replacements, or handle returns through customer service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the furniture is sturdy, looks... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and prompt arrivals.... See more

Quality

Clients share positive opinions on quality, noting that the furniture looks amazing and is very sturdy.... See more

Order

People report positive experiences with order processes, noting that the website is wonderful and placing... See more

Service

Users describe positive interactions with service, highlighting great communication and prompt assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... See more

Company replied

Rated 4 out of 5 stars

The couple of dining chairs which I ordered arrived quickly and I was kept informed throughout their journey They are lovely, good quality chairs ,just as described ,however the box in which they arri... See more

Company replied

Rated 5 out of 5 stars

Chose this company because we needed a tall narrow shoe cupboard to fit the available space. The dimensions were perfect and the gloss white finish fitted the decor. The company informed us of the shi... See more

Company replied

Rated 5 out of 5 stars

From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... See more

Company replied


Company details

  1. Living Room Furniture Store
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Lighting Store

Written by the company

Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(4,422)

657 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I really like the coffee table.

I really like the coffee table.

3 April 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your feedback! We're so glad to hear that you really like your coffee table. We hope it continues to be a great addition to your space, and we truly appreciate you choosing us.

Rated 5 out of 5 stars

Great communication and speedy…

Great communication and speedy delivery. The furniture is fabulous quality and looks amazing. Easy to put together.

31 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your wonderful feedback! We're so pleased to hear that you were happy with the communication and speedy delivery. It's fantastic to know that you found the furniture to be great quality, easy to assemble, and that it looks amazing in your space.

We truly appreciate your support and hope to serve you again in the future!

Rated 5 out of 5 stars

Delivery

Delivery, and quality of product

2 February 2026
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Reply from Furniture in Fashion

Thank you for your feedback! We're glad to hear you were pleased with both the delivery and the quality of the product. We truly appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

very pleased with this furniture good…

very pleased with this furniture good quality

16 April 2026
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Reply from Furniture in Fashion

Thank you for your kind words!

We are delighted to hear that you are very pleased with your furniture and that the quality met your expectations. Your feedback truly means a lot to us and helps others shop with confidence.

If there is anything else we can assist you with in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

My order was not in stock but they rang…

My order was not in stock but they rang me straight away to make me aware it would be a month before it was back in stock and made sure I still wanted to go ahead. I received weekly emails keeping me updated. As soon as it was back in stock I had delivery updates and it arrived very quickly, the delivery men got in touch the day before delivery and gave me a three hour window, then text me when they were a few minutes away, they were very polite and respectful of my property. I am very pleased with my order and the service I received. I would definitely order from them again.

21 April 2026
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Reply from Furniture in Fashion

Thank you very much for your detailed and thoughtful review.

We truly appreciate your patience and understanding regarding the stock delay, and we’re glad our team was able to keep you informed every step of the way. It’s great to hear that the regular updates, smooth delivery process, and communication from the delivery team all met your expectations.

We’re especially pleased that you’re happy with your order and overall experience. Your kind words mean a lot to us, and it’s wonderful to know you would choose to shop with us again.

Rated 5 out of 5 stars

Excellent service even when we had a…

Excellent service even when we had a damaged item ,no bother they changed it straight away. Received the damaged item very quickly.

31 March 2026
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Reply from Furniture in Fashion

Thank you so much for your kind words and for taking the time to share your experience.

We’re really pleased to hear that you were happy with our service, especially in resolving the issue with the damaged item quickly and smoothly. Ensuring our customers receive prompt support and hassle-free replacements is something we always strive for.

Your feedback truly means a lot to us, and we’re glad everything was sorted to your satisfaction.

Rated 5 out of 5 stars

Great experienced

Great experienced! Very helpful and accommodating…they look after their customers, they update you every step of your order and I liked that.

21 April 2026
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Reply from Furniture in Fashion

Thank you for your kind words — we’re pleased to know you found our service helpful and accommodating. Keeping our customers informed at every stage of their order is very important to us, so it’s great to hear that you appreciated the updates.

We truly value your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Love my sofas

Was kept updated. Good sofas. Delivery within timeline

30 March 2026
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Reply from Furniture in Fashion

Thank you for your lovely feedback.

We’re pleased to hear that you love your sofas and that you were kept updated throughout the process. It’s great to know that your delivery was completed within the expected timeline.

We truly appreciate your support and hope to serve you again in the future.

Rated 5 out of 5 stars

Communication was perfect

Communication was perfect. I was informed about the delivery all the way through. I received the items promptly. The items were well packaged to prevent damages.

16 April 2026
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Reply from Furniture in Fashion

Thank you for your kind feedback.

We’re delighted to hear that you were satisfied with our communication throughout the delivery process and that your items arrived promptly and well packaged. We always aim to keep our customers informed at every stage and ensure orders are delivered safely.

We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Had a small problem with an item which…

Had a small problem with an item which was resolved quickly by Anthony (SupportTeam). Have ordered many items from this company which have been brilliant 👏

22 April 2026
Unprompted review
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Reply from Furniture in Fashion

Thank you for your kind review.

We’re sorry to hear there was a small issue with your item, but we’re very pleased that Anthony from our Support Team was able to resolve it quickly for you. It’s also wonderful to hear that you’ve been happy with the many items you’ve ordered from us.

Your continued support truly means a lot to us, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Excelate quilty

Excelate quilty
Good deliveryand on time

26 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your kind feedback!

We’re delighted to hear that you’re happy with the excellent quality and that your delivery arrived on time. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.

We look forward to serving you again in the future!

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly. Good communication . Chair is excellent.

25 March 2026
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Reply from Furniture in Fashion

hank you for your kind feedback!

We’re delighted to hear that your order arrived promptly and that you were pleased with the communication throughout. It’s great to know you’re happy with the chair as well — we hope it serves you well for a long time to come.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your great feedback!

We’re really pleased to hear that you found the ordering process easy and the delivery fast. Providing a smooth and efficient experience is exactly what we aim for.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Great service

Great service, fast delivery, lovely item

27 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your wonderful feedback!

We’re delighted to hear that you’re happy with the service, speedy delivery, and your item. It’s great to know everything met your expectations.

We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

So much better than expected

Easy to navigate website. Well priced dining bench and better quality than expected. Prompt delivery.

15 April 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your fantastic feedback!

We’re really pleased to hear that you found our website easy to navigate and that the dining bench exceeded your expectations in both quality and value. It’s also great to know your order arrived promptly.

We truly appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

The company was excellent giving clear…

The company was excellent giving clear information on my delivery .
How and when I would be contacted before the delivery.
Everything went like clockwork and the delivery guys were helpful and polite.
I would not hesitate to buy from FiF again.

15 April 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your wonderful feedback!

We’re delighted to hear that you found our communication clear and that everything went smoothly with your delivery. It’s great to know the team kept you well informed and that our delivery crew made a positive impression.

We truly appreciate your kind words and are pleased you’d be happy to shop with us again. We look forward to serving you in the future!

Rated 5 out of 5 stars

Excellent quality

Excellent quality

23 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your feedback.

We’re delighted to hear that you are pleased with the quality of your item. Providing high-quality products is very important to us, and it’s great to know we met your expectations.

We truly appreciate your support and hope to serve you again in the future.

Rated 5 out of 5 stars

From start to finish

From ordering, to confirmation to delivery. All excellent. And the table itself was easy to put together and looks beautiful.

24 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your wonderful feedback.

We’re delighted to hear that you had a smooth experience from ordering through to delivery, and that everything met your expectations. It’s great to know the table was easy to assemble and that you’re pleased with how it looks.

Your kind words truly mean a lot to us, and we hope you enjoy your new purchase for years to come.

Rated 4 out of 5 stars

Good communication just delivery was a…

Good communication just delivery was a bit painful

24 March 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your feedback.

We’re pleased to hear that you were happy with the communication throughout your order. However, we’re sorry to learn that the delivery experience was not as smooth as expected. We understand how important a hassle-free delivery is and will share your comments with our courier partners to help improve this moving forward.

We truly appreciate your patience and thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Products look amassing keep you up to…

Products look amassing keep you up to date with delivery’s. I haven’t had all my orders delivered yet but carnt wait

13 April 2026
Furniture in Fashion logo

Reply from Furniture in Fashion

Thank you for your lovely feedback.

We’re delighted to hear that you’re impressed with the products so far and that you’ve found our delivery updates helpful. We hope the rest of your order arrives smoothly, and we’re confident you’ll love everything once it’s complete.

We truly appreciate your patience and support.

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