We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... See more
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Review summary
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Reviews shaping this summary
The couple of dining chairs which I ordered arrived quickly and I was kept informed throughout their journey They are lovely, good quality chairs ,just as described ,however the box in which they arri... See more
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Chose this company because we needed a tall narrow shoe cupboard to fit the available space. The dimensions were perfect and the gloss white finish fitted the decor. The company informed us of the shi... See more
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From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... See more
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Company details
Written by the company
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contact info
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, United Kingdom
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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There is nothing to say unfortunately…
There is nothing to say unfortunately low quality of desk.
22 July 2026
Reply from Furniture in Fashion
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the quality of the desk.
After carefully reviewing your order, we identified that there were some issues with the item. Our dedicated after-sales team responded promptly and offered replacement parts to resolve the matter. However, you decided to decline this option and confirmed that you would prefer to proceed with a collection and full refund.
Our team has now booked the collection with the courier. They will contact you directly once the route for your area has been finalised to confirm the collection date and time. Once the item has been collected and returned to our warehouse, we will process your full refund as quickly as possible.
We appreciate your patience throughout this process and apologise again for the inconvenience caused. If you have any further questions, our customer service team will be happy to assist.
Great quality
Great quality, easy assembly, quick delivery, expertly packaged and extremely good value .
22 July 2026
Reply from Furniture in Fashion
Thank you so much for your fantastic review! We're delighted to hear that you were pleased with the quality of your furniture, found it easy to assemble, and that it arrived quickly and well packaged. It's especially rewarding to know you feel it offers great value for money. We truly appreciate your support and hope you enjoy your purchase for many years to come. Thank you for choosing us!
Good quality dining table
Bought a small size dining table. It's fairly a good quality stylish dining table with very reasonable price which was delivered on time. It was very easy to assemble.
22 July 2026
Reply from Furniture in Fashion
Thank you for your great review! We're delighted to hear that you're happy with the quality, style, and value of your new dining table. It's also wonderful to know it arrived on time and was easy to assemble. We really appreciate your feedback and hope you enjoy your new dining table for many years to come. Thank you for choosing us!
Lovely modern stylish side table in…
Lovely modern stylish side table in high gloss white with a silver base and bands around the pillar of the table.
Packed well and easy to put together
Downside ...it took quite a while to arrive.
22 July 2026
Reply from Furniture in Fashion
Thank you for your lovely review! We're so pleased to hear you're happy with your modern side table and that you found it well packaged and easy to assemble. It's great to know you love the high gloss finish and stylish design. We also appreciate your feedback about the delivery time and apologise that it took longer than expected to arrive. Thank you for your patience, and we hope you enjoy your new table for years to come!
Received the table and benches the…
Received the table and benches the other day. Managed to put together fairly easily. It looks absolutely fantastic and can’t believe the price of it. Looks expensive and well made. Thank you for a great piece of furniture
22 July 2026
Reply from Furniture in Fashion
Thank you so much for your wonderful review! We're delighted to hear that you found the table and benches easy to assemble and that you're so pleased with the finished result. It's fantastic to know you feel it looks premium and offers great value for money. We really appreciate your kind words and hope you enjoy your new furniture for many years to come. Thanks again for choosing us!
Good customer service
Slight delay in delivery but I was kept well informed - no complaints - would use again.
22 July 2026
Reply from Furniture in Fashion
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with our customer service and that our delivery updates kept you well informed throughout the process. We appreciate your understanding regarding the slight delay and are pleased to know it did not affect your overall experience.
Thank you for your recommendation, and we look forward to serving you again in the future.
Reply from Furniture in Fashion
Thank you for your wonderful review! We're delighted to hear that you had a positive experience and that our delivery updates kept you well informed throughout the process. We really appreciate your feedback and hope you enjoy your purchase. We look forward to serving you again in the future!
Failed to deliver
22 July 2026
Reply from Furniture in Fashion
Thank you for your feedback. After carefully reviewing your order, we can confirm that the delivery was scheduled in line with the courier's planned route. Unfortunately, due to unforeseen circumstances, the driver was running slightly behind schedule. Delays can occasionally occur because of traffic, adverse weather conditions, vehicle issues, or other unexpected events.
Our records show that the delivery was refused when the courier arrived. As a result, the order was returned to our warehouse, and we issued a full refund to your original payment method.
While we always aim to accommodate our customers wherever possible, our couriers operate on carefully planned delivery routes with multiple deliveries scheduled each day. Unfortunately, it is not possible to rearrange a delivery for a customer-requested time on the day of delivery if the original delivery is refused.
We regret that your experience did not meet your expectations and appreciate your feedback.
I bought a beautiful halo dining table…
I bought a beautiful halo dining table from Furniture in fashion.. I am more than pleased with the beautiful table it is just lovely. Thankyou to the great staff at the Bolton site they were really great Thankyou so much
This was my third purchase from furniture in fashion and will and will definitely be looking again when I need something. Beautiful site . Many many thanks .
Kathy Colley
22 June 2026
Reply from Furniture in Fashion
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you are so pleased with your new Halo dining table and that it has met your expectations. It's also fantastic to know that our team at our Bolton showroom provided you with such a positive experience—we'll be sure to pass on your kind words to them.
We truly appreciate your continued trust in Furniture in Fashion. It means a great deal to us that this was your third purchase, and we're honored to be your choice for home furniture. We look forward to helping you find something special again in the future.
Thank you once again for your valued support and for taking the time to share your experience.
Reply from Furniture in Fashion
Thank you for taking the time to share your feedback.
Thank you for your feedback. We're pleased to hear that you found our service to be excellent value for money and that our customer service met your expectations.
Once again, we are very sorry for any inconvenience caused and sincerely apologise. We truly appreciate your understanding and your support, and we look forward to serving you again in the future.
Bought a High Gloss Kitchen Table & 2…
Bought a High Gloss Kitchen Table & 2 Leather Stools from Furniture in Fashion & they are Perfect to Compliment our New Kitchen.
Thanks to Anthony for his Help on this Purchase your Help was Much Appreciated.
16 July 2026
Unprompted review
Reply from Furniture in Fashion
Thank you for your wonderful 5-star review! We're delighted to hear that your new high gloss kitchen table and leather stools are the perfect complement to your new kitchen.
We're especially pleased to know that after sales team member Anthony was able to assist you throughout your purchase. We'll be sure to pass on your kind words to him—I'm sure he'll be delighted to hear your feedback.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. We look forward to serving you again in the future!
Very good
Very good, quality and affordable furnitures. My only challenge was the delivery company, i didn’t have the chance to choose my availability. We were forced to stay at home on the day the company chose as they said they only cover my area that day. I feel that’s unfair.
22 May 2026
Reply from Furniture in Fashion
Thank you for your kind review! We're delighted to hear that you were happy with the quality, affordability, and overall value of our furniture.
We're sorry to hear about your delivery experience. We understand how frustrating it can be when the delivery schedule doesn't align with your availability. Your feedback is important, and we'll share it with our delivery partner as we continue working to improve the experience for our customers.
We truly appreciate your support and hope to serve you again in the future.
The table came on time as advised
The table came on time as advised. Building was straightforward but needed 2 people because of the weight. Very pleased with the table and fits in great with my decor. Just as advertised and worth the money.
22 June 2026
Reply from Furniture in Fashion
Thank you for taking the time to share your feedback!
We're delighted to hear that your table arrived on time and that you're pleased with its quality and appearance. It's great to know it fits perfectly with your décor and that you found it to be excellent value for money.
We appreciate you mentioning that assembly is easier with two people due to the weight, as this will be helpful for future customers.
Thank you for choosing us, and we hope to serve you again in the future!
Worth a Look
First class and speedy delivery. The company was easy to purchase from and both Nick & Frank offered outstanding feedback and assistance to questions.
1 July 2026
Unprompted review
Reply from Furniture in Fashion
Thank you for your wonderful review! We're delighted to hear that you were pleased with our first-class service and speedy delivery. It's especially great to know that Nick and Frank were able to provide the support and assistance you needed throughout your purchase. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Reply from Furniture in Fashion
Thank you for your feedback. We’re glad to hear everything was in order. If you need any further assistance, please don’t hesitate to contact us.
Really happy with service and product
Really happy with service and product, great quality. Would definitely recommend
17 June 2026
Unprompted review
Reply from Furniture in Fashion
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you're happy with both our service and the quality of your product. Your kind words and recommendation mean a great deal to our team.
We truly appreciate your support and look forward to serving you again in the future.
Brilliant service.
Brilliant service.
I got regular messages regarding dispatch and delivery. I even got a phone call in the day with a 2 hour window.
They delivered on time, no hassle, were kind enough to place the package where we asked.
Great service
100% recommended
9 June 2026
Unprompted review
Reply from Furniture in Fashion
Thank you so much for taking the time to leave us such a fantastic review.
We're delighted to hear that you were happy with both our delivery updates and the overall service you received. It's great to know that the regular notifications, delivery time window, and the courier's assistance all contributed to a positive experience.
Your recommendation means a great deal to us, and we truly appreciate your support. We hope to serve you again in the future.
I am thrilled with my purchase and it’s…
I am thrilled with my purchase and it’s exactly what I needed. I had a minor issue with my order that was fast dealt with by Anthony In the support team and quite honestly, I’ve never been happier with a sale before.
30 June 2026
Unprompted review
Reply from Furniture in Fashion
Thank you so much for taking the time to leave us such a wonderful review.
We're delighted to hear that you're thrilled with your purchase and that it was exactly what you needed. We're also pleased that Anthony was able to resolve the issue with your order quickly and provide the level of service you expected.
Your kind words and recommendation mean a great deal to our team. We truly appreciate your support and look forward to serving you again in the future.
This tv unit was a faulty item
This tv unit was a faulty item. Or returned that was sent to me. I contacted fif a few times. All they said was it was in original package so is not faulty !!! The holes were s rewed before and chipped . The screws were wrong size. The holes were bigger than screws. Thiey are a cheat and lier. Did not help me at all. I send lots of pictures they wouldn't consider. Never buy anything. Be careful because they are on ebay too. Sellig stuff. With fake Ai pictures
22 May 2026
Reply from Furniture in Fashion
Thank you for your feedback.
Upon reviewing our records, we have identified that multiple reviews appear to have been submitted regarding the same order (Order No. 301030), including reviews from different accounts. As both reviews relate to the same transaction and customer experience, we respectfully ask that this be taken into consideration in accordance with Trustpilot's guidelines regarding duplicate reviews and multiple reviews relating to the same buying experience.
After carefully reviewing your order and our correspondence, we would like to clarify a few points.
We would also like to address the statements made in your review. We do not sell returned or faulty items as new, nor do we use "fake AI pictures" to advertise our products. Any such allegations are incorrect. We are also an established seller on eBay, where we have served many satisfied customers over the years and continue to maintain a strong reputation for both our products and customer service.
We acknowledge that there were initially some missing screws and a locking nut. As advised in our email dated 28 May 2026, these replacement parts had to be specially ordered from our supplier, and we informed you that delivery was expected within approximately 2–3 weeks. We are pleased to confirm that the replacement parts were received from our supplier on 26 June 2026 and will be dispatched on 29 June via DPD. Delivery is expected within the next two working days.
We would also like to clarify that we offered you the option of returning the item for a full refund. This was clearly communicated in our emails dated 26 May 2026 at 10:22:32 and 28 May 2026 at 15:13:14. As we did not receive any communication declining this option, we understood that you preferred to wait for the replacement parts rather than return the item.
While we understand your frustration regarding the delay, we respectfully believe that we provided reasonable solutions throughout the process, including both a full refund upon return of the item and replacement parts at no cost. As the replacement components had to be sourced directly from the manufacturer, the supplier's lead time was unfortunately outside of our direct control.
Our business has been trading since 2007, and we have successfully served thousands of customers. While we regret that your experience did not meet your expectations, we remain committed to resolving genuine issues fairly and professionally.
We are sorry that you remain dissatisfied and would still be happy to assist further if required. We have kept you informed throughout the process and remain committed to resolving this matter as quickly as possible.
We had a problem with the item we…
We had a problem with the item we bought. The problem was rectified very quickly and would definitely use them again.
8 October 2025
Reply from Furniture in Fashion
Thank you for your kind review. We are sorry to hear there was an issue with your item, but we are pleased to know that our team was able to resolve it quickly for you. We truly appreciate your understanding and support, and we look forward to welcoming you back again in the future.
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