Was nervous to order online & especially without seeing the sofa or being worried something would go wrong. But I have to say I was wrong. So happy with my new chestnut u shape sofa! Unbelievably comf... See more
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I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
Brilliant customer service. My setee was out of stock. They contacted me to offer an in stock upgrade. Much better alternative. Delivered no fuss within a week. Each time I spoke to the customer servi... See more
Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....les... See more
Company replied
Company details
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Would recommend to anyone they are…
Would recommend to anyone they are efficient they delivered when they said they would always keep you informed about every think the furniture is exactly what you see on line we are really happy with it it's brilliant quality
9 July 2026
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with us. It's wonderful to know that our team kept you informed throughout the process, your delivery arrived as promised, and that your furniture was exactly as you expected from our website.
We're especially pleased that you're so happy with the quality of your new furniture. Your recommendation means a great deal to us, and we truly appreciate your kind words.
Thank you for choosing Furniture Direct Online.
Great value good customer service…
Great value good customer service delivered on time great
9 July 2026
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that you were pleased with the value for money, our customer service, and that your order was delivered on time. Providing quality furniture at great prices with a smooth, reliable service is exactly what we strive for.
We truly appreciate your support and thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Very good quality sofa and chairs…
Very good quality sofa and chairs that are good value and fast delivery
9 July 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you're so pleased with the quality of your new sofa and chairs, and that you found them to be excellent value for money. It's also great to know that our fast delivery service helped make your experience even better.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy your new furniture for many years to come!
Second time we’ve ordered from here as…
Second time we’ve ordered from here as this time was for my mother in law, the couch she picked was delivered quickly and efficiently, it’s very good condition and extremely comfortable for her after having a very uncomfortable one prior and her enjoying the comfort of our sofa, while she opted for different to ours the quality and comfort hasn’t changed.
15 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted that you chose Furniture Direct Online for a second time, this time for your mother-in-law. There's no greater compliment than returning to shop with us again!
It's fantastic to hear that her new sofa was delivered quickly and efficiently, and that she's enjoying the same great quality and comfort that you experienced with your own purchase. We're especially pleased to know it's made such a positive difference after her previous sofa.
Thank you for your continued trust and support. We hope your mother-in-law enjoys many years of comfort in her new sofa, and we look forward to helping you again in the future!
As good as it looked.
Ordered a sofa set in the hope that it was as good as it looked. Turns out it was. It was delivered within three days of ordering, so that was a bonus.
7 July 2026
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that your sofa set lived up to your expectations and that you're so pleased with your purchase. We know ordering furniture online can sometimes feel like a leap of faith, so it's fantastic to hear that the quality exceeded what you were hoping for.
It's also great to know that your order was delivered within just three days, making the whole experience even better.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy your new sofa set for many years to come!
Amazing sofa even better price super…
Amazing sofa even better price super quick delivery amazing order updates from start to finish if u want a quality sofa at the best price buy from these guys
1 July 2026
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're thrilled to hear that you're delighted with your new sofa and that you found it to be such great value for money. It's wonderful to know that our quick delivery and regular order updates made your experience smooth from start to finish.
Your recommendation means a great deal to us, and we're grateful for your kind words. Thank you for choosing Furniture Direct Online.
Very happy
Absolutely fantastic service, super easy to order, delivered fast and reliable service.
The sofa is gorgeous, only downside is the size of the cushions, they are very small for the size of the sofa.
29 June 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you found the ordering process easy, and that you were pleased with our fast, reliable delivery service. It's wonderful to know you're loving your new sofa!
We also appreciate your feedback about the cushion size. Customer comments like yours are invaluable, and we'll be sure to pass them on to our supplier for consideration.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new sofa for many years to come!
Visited the showroom in Osset and the…
Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....less than a week, which was excellent. The quality of the suite and the bed that was delivered is better than even I expected. Overall, the experience was excellent and I will be using them again in the future. Mick from Reading
4 July 2026
Reply from Furniture Direct Online
Thank you so much for your fantastic review, Mick!
We're delighted to hear that you had such a positive experience from your visit to our Ossett showroom right through to delivery. It's great to know our team were helpful, knowledgeable and genuine, and that we were able to deliver your order to Reading in less than a week, just as promised.
We're especially pleased that both your new suite and bed exceeded your expectations for quality. Your kind words mean a great deal to the whole team.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and look forward to welcoming you back in the future!
Absolutely brilliant
Absolutely brilliant. Was worried about ordering unseen but I needn't have bothered as my sorrentino fabric corner settee is perfect. Took 5 days from order to delivery. Delivery men Raj and Love were polite and very competent with getting it in, unpacked and set up for me. Took away all the packaging too. Would not hesitate to order from this company again 10/10 thank you.
4 July 2026
Reply from Furniture Direct Online
Thank you so much for your amazing review!
We're delighted to hear that your Sorrentino fabric corner sofa has exceeded your expectations and that ordering without seeing it in person turned out to be a great experience. It's fantastic to know you were impressed with the quick 5-day turnaround from order to delivery.
We'll be sure to pass your kind comments on to Raj and Love. They'll be delighted to hear that their polite, professional service and assistance with setting up your new sofa made such a positive impression.
Thank you for your 10/10 recommendation and for choosing Furniture Direct Online. We hope you enjoy your new sofa for many years to come, and we look forward to serving you again in the future!
Sofa is absolutely fabulous
Sofa is absolutely fabulous! Comfortable, all functions as stated! Would shop here again 💯
13 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you're so pleased with your new sofa and that it's as comfortable as you hoped, with all the features working exactly as expected.
It's wonderful to know you'd shop with us again – that means a lot to the whole team. Thank you for choosing Furniture Direct Online, and we hope you enjoy your fabulous new sofa for many years to come! 😊
Absolutely amazing staff were amazing…
Absolutely amazing staff were amazing when trying to decide the sofa I wanted came in less than a week
11 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're so pleased to hear that our team were able to help you choose the perfect sofa and make the decision a little easier. It's also fantastic to know your sofa arrived in less than a week!
Your kind words mean a great deal to us. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new sofa for many years to come!
Delivered on time guys very helpful…
Delivered on time guys very helpful fantastic quality suite
11 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that your suite was delivered on time and that our delivery team were so helpful. It's also fantastic to know you're pleased with the quality of your new suite.
Thank you for choosing Furniture Direct Online. We really appreciate your kind feedback and hope you enjoy your new furniture for many years to come!
Reply from Furniture Direct Online
Thank you for your lovely review!
We're so pleased to hear that you were happy with our fast service and that our delivery team made such a positive impression. We'll be sure to pass your kind comments on to them.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new purchase, and we look forward to serving you again in the future!
Amazing communication with the staff…
Amazing communication with the staff and delivery guys , Ash has reassured me at all times and kept me updated on the sofa being dispatched and getting it delivered to me quickly and safely couldn’t fault them at all my house now feels more like a home.
11 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with both our team and our delivery drivers. We'll be sure to pass your kind words on to Ash, who will be thrilled to know that keeping you updated and reassured throughout the process made such a difference.
The best part of your review is hearing that your new sofa has made your house feel more like a home, that's exactly what we hope to achieve for our customers.
Thank you for choosing Furniture Direct Online. We truly appreciate your support and hope you enjoy your new sofa for many years to come!
Good information good service.
Good information good service.. delivery was on time and done professionally. Pleased with the product and feel confident knowing there is after sales support. Good all round experience
30 June 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you found our team informative and helpful, and that you were pleased with the professional, on-time delivery. It's also wonderful to know you're happy with your purchase and that our after-sales support has given you added confidence.
Providing excellent service from the moment you order through to after delivery is something we take great pride in, so your feedback means a lot to us.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
The chair is really comfy
The chair is really comfy, my husband really likes it. Delivery service was quick too.
30 June 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that your husband is enjoying his new chair and finding it so comfortable. It's also great to know that you were pleased with our quick delivery service.
Thank you for choosing Furniture Direct Online. We hope your husband enjoys many relaxing hours in his new chair!
3 and 2 seater electric recliner
Our experience was great we ordered our 3 and 2 seater electric recliner on Sunday 5th July and it was delivered today Thursday 9th July! Had a delivery slot for 6pm - 9pm! Delivery guys called me at 15.35pm to say they would be 20 minutes, they were here bang on time! So impressed with Furniture Direct Online loving our new sofa 😍
9 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you had such a great experience from ordering your new electric recliner sofa through to delivery. It's wonderful to know that your order arrived so quickly and that our delivery team kept you updated and arrived exactly when expected.
We're thrilled that you're loving your new sofa! Your kind comments about the service and delivery mean a great deal to the whole team.
Thank you for choosing Furniture Direct Online, and we hope you enjoy many relaxing hours in your new recliner sofa. 😍
Brilliant service
Brilliant service!
Packaged well was very impressed.
Sofa is gorgeous very happy with my purchase.
Very helpful team
9 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your brilliant review!
We're delighted to hear that you were so pleased with our service, the packaging, and the quality of your new sofa. It's fantastic to know that you love your purchase and that our team were able to provide the helpful service you needed.
Your kind feedback means a lot to us. Thank you for choosing Furniture Direct Online, and we hope you enjoy your gorgeous new sofa for many years to come!
Excellent company kept in touch through…
Excellent company kept in touch through from ordering to delivery highly recommended ordered Friday afternoon and delivery was the following Wednesday excellent quality and good service
8 July 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience with us from ordering through to delivery. Keeping our customers updated throughout the process is something we really value, so it's great to know our communication met your expectations.
We're also pleased that you were impressed with the quick delivery, quality of your purchase, and the service you received.
Thank you for your kind recommendation and for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you received brilliant service from our team. Your feedback means a great deal to us, and we're so pleased we could provide you with a positive experience.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy your new purchase for many years to come!
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