Furniture And Choice Reviews 

30,393
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,215 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that placing orders online is simple and straightforward, while delivery services are consistently prompt, professional, and allow picking convenient delivery dates. People also love the overall furniture quality, noting that the items are very comfortable, solidly constructed, and look fantastic in their homes. Some reviewers were not happy with product defects, specifically mentioning uneven chair legs, poorly fitting components, or split seams on sofas. Consumers additionally noted occasional delivery delays, shipments split across multiple separate days, or missing small assembly hardware such as screws upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and look fantastic.... See more

Delivery service

Customers had positive experiences with the delivery service, often highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with their furniture... See more

Order

People report positive experiences with order processes, highlighting how easy it is to shop online.... See more

Service

Consumers find service to be positive, highlighting a great experience from start to finish with helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spotted what we were looking for toreplace four tired dining chairs on the website and at a great price so ordered them there and then. They were delivered next day which was brilliant and meant we... See more

Rated 5 out of 5 stars

Great choice. Luxurious feel & look to my bar stools, the green goes so well with the oak island. Pity they don’t swivel. Needs two people to put together. Very happy with ordering, delivery & qu... See more

Rated 5 out of 5 stars

Excellent experience from ordering to delivery. Received up to date delivery tracking and arrived on the correct date and time. Furniture seems good so far, only had the settee set up for one day but... See more

Rated 5 out of 5 stars

We had an excellent experience with Furniture & Choice. We were really pleased with the furniture. The delivery happened on time, The driver & mate were friendly & professional. Apologies for only s... See more


Company details

  1. Furniture Store
  2. Living Room Furniture Store
  3. Sofa Store

About Furniture And Choice

Written by the company

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Written by the company

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(30,393)

1,131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great buy and great chairs.

We spotted what we were looking for toreplace four tired dining chairs on the website and at a great price so ordered them there and then. They were delivered next day which was brilliant and meant we were sitting on more comfortable chairs. Speaking of which, they were easy to put together once you worked out the bolts bit and as mentioned are very , very comfortable. And a bonus they matched our dining table a treat. I would certainly recommend Furniture and choice if you're looking to replace furniture.

27 August 2026
Rated 3 out of 5 stars

Table and two of four chairs all good

Table and two of four chairs all good, two chairs seats are curved where they shouldn't be so do not fit properly when screwed on so keep coming lose.

3 September 2026
Furniture And Choice logo

Reply from Furniture And Choice

Good Afternoon William,

Thanks for your Trustpilot review.

I am sorry to hear about the issues you have had with some of your order.

I can see replacements are currently out for delivery which will resolve this issue.

In the meantime, if you require any further assistance please don't hesitate to contact us and we will be happy to help.

Thanks,

Joe
Customer Service Team Manager
Furniture & Choice

Rated 5 out of 5 stars

Excellent experience from ordering to…

Excellent experience from ordering to delivery. Received up to date delivery tracking and arrived on the correct date and time.
Furniture seems good so far, only had the settee set up for one day but it arrived well packed and looks amazing so fingers crossed all the cushions stay in shape, but at this moment I would recommend

4 September 2026
Rated 5 out of 5 stars

Great choice

Great choice. Luxurious feel & look to my bar stools, the green goes so well with the oak island.
Pity they don’t swivel.
Needs two people to put together.
Very happy with ordering, delivery & quality.
Highly recommend.

26 August 2026
Rated 4 out of 5 stars

Very helpful sales team

Very helpful sales team. Could not have been better. Nothing was too much trouble. Hoping that the dining chair seats will not be as furm as they are when we sit on them.more. very pleased with how they look.

3 September 2026
Rated 5 out of 5 stars

Great sofas, Great price

Love your sofas, our second purchase for our new house, lounge looks amazing and they are so comfortable.

Price is spot on and so nice not to have to wait weeks and weeks for delivery.

Glad we found you guys

1 September 2026
Rated 5 out of 5 stars

Items just as expected

Items just as expected
Extremely good value for money
Arrived on time and packing appropriate for goods
Really really impressed
Would definitely recommend to other customers and would buy again !!!

28 August 2026

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