FurnitureboxUK Reviews 

10,245
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service and the secure packaging, noting that orders arrive promptly and always in pristine condition. Consumers also love the overall furniture quality, mentioning that the pieces are wonderfully sturdy, stylishly designed, and remarkably straightforward to assemble at home. Some reviewers were not happy with occasional product defects, pointing out specific issues such as internal frame discomfort or minor surface faults on the items received. A few other people also felt that delivery timelines could be inconsistent, noting occasional carrier delays or minor transit damages that needed resolution.

What people talk about most

Product

Users describe positive interactions with product, highlighting the excellent quality and stylish design of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredibly fast next-day... See more

Quality

Customers report a high level of satisfaction with product quality, frequently highlighting the solid... See more

Order

People report positive experiences with order, highlighting an informative website and an easy online... See more

Service

Reviewers highlight positive aspects of service, praising the fast delivery and helpful support teams.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 6 chairs and a dining room table. The chairs came separately wit no issues. The table came in three separate boxes. On inspection there was one part of the table damaged, called Furniturebox i... See more

Company replied

Rated 5 out of 5 stars

Lovely solid wood bedside cabinets. Feel really sturdy, look great and were packaged really well, ensuring no scrapes or damage in transit. Also, nice that they came fully assembled, made things very... See more

Company replied

Rated 5 out of 5 stars

Did my due diligence on reader reviews and decided to purchase our egg chair double rattan from Furniturebox. It arrived very quickly and was very well packaged. Easy to put together and now has p... See more

Company replied

Rated 5 out of 5 stars

The modular outdoor sofa Riviera is stylish, well designed and compact but can accommodate all 5 of us. It was delivered next day, was easy to assemble and is lightweight. We wanted max seating and m... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Furniture Accessories
  5. Furniture Wholesaler
  6. Kitchen Furniture Store

About FurnitureboxUK

Written by the company

Welcome to Furniturebox – your destination for premium yet affordable furniture that blends value, quality, and style seamlessly. Our range has contemporary designs for living rooms, dining rooms, bedrooms, home offices, hallways, and gardens, all without breaking the bank. We're dedicated to making your dream home a reality without compromising on luxury looks. Experience top-tier products and service, as endorsed by our glowing reviews. Luxury living and budget-friendly prices – that's Furniturebox's commitment.

  • Fast and Free Next-Day Delivery: Enjoy swift delivery on business days, Monday to Friday, to UK mainland. Order by 8pm for next day delivery. Some custom orders (beds and sofas) excluded.
  • Flexible 30-Day Returns: Return unused items within 30 days of delivery, with most items eligible for free courier collection. Sofas, upholstered beds, and mattresses may incur a collection fee.
  • Exceptional Customer Service: Our Customer Experience team is here to address inquiries and resolve issues promptly.
  • 2-Year Guarantee: Experience peace of mind with our 2-year guarantee on most of our products. Guarantee ensuring lasting satisfaction.

Shop with confidence at Furniturebox!

Free Next Day Delivery!*

Fast and Free!

*Next-day delivery is available on UK mainland orders placed before 8PM, Monday to Friday. Larger items, such as beds and sofas, may have different delivery times

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(10,245)

1,352 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality

Speedy delivery , fantastic quality and holds so many shoes. Super easy to build. Very sturdy and the marble effect top is stunning

15 August 2026
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Kim,

Thank you for your order and for your kind feedback.

We are pleased to hear about the speedy delivery service, and that you are happy with the quality of your order. It is also great to hear that assembly was simple.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Lovely Tan sofa

Lovely Tan sofa, excellent quality and very comfortable,
There was an issue with the first sofa I received, however their after sales service is second to none, sorted it out immediately, received a replacement within days, will definitely buy from this company again and recommend them 100%.
Plus the delivery is easy, continually notified & with tracker . 5*

14 August 2026
Unprompted review
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Stuart,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the quality of your sofa and how comfortable it is. We are sorry about your initial issue, but glad to hear that this was promptly resolved after you got in touch with us.

Thank you again for your order, we look forward to welcoming you back soon.

Best wishes,
The Furniturebox Team

Rated 2 out of 5 stars

Disappointed …

I read the reviews and it seemed to be a comfy sofa, according to theses. However, I tried it as a sofa bed and it's far from letting anyone use it as a bed. I could feel the metal frame all over my spine as if there is no cushion or foam. Can't believe over 300£ can't bring a decent sofa. Disappointed and can't bother go through the return....

31 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Khalid,

Thanks for your order with us and for taking the time to leave your feedback.

I'm really sorry to hear that you haven't found the sofa bed comfortable and that it's left you disappointed. We'd certainly be keen to look into this and see how we can help.

I can see that one of our team has contacted you today to ask for a little more information and, if possible, a couple of photos so that we can establish the best way forward for you.

If you would prefer to return the sofa, please don't worry about the process being a hassle. We'd be more than happy to arrange a courier collection for you, and the courier can bring the return labels with them to make things as straightforward as possible.

We hope to hear back from you soon and, once again, we're really sorry that the sofa bed hasn't worked out as you'd hoped.

Best wishes,
The Furniturebox Team.

Rated 5 out of 5 stars

Stunning dining table and chairs

Stunning dining table and chairs. Delivery was very quick. Excellent quality.

31 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Ann,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the dining table and chairs that you ordered. It is also great to hear about the quick delivery and excellent quality of the furniture.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Good quality chairs at the right …

Good quality chairs at the right price ,prompt delivery

30 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the quality of the chairs, along with the price and the prompt and seamless delivery experience.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Can’t fault the way this company dealt…

Can’t fault the way this company dealt with my queries
Everything went smoothly

29 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Rabinder,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your experience ordering with us, and that everything went smoothly.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Great service.....Great Table!

Lovely dining table, easy to put together (just put the legs on!) Delivery guy was excellent! Thanks so much 😃

29 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Mel,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your dining table, and that it was easy to put together. It is also great to hear about the smooth and excellent delivery service.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 4 out of 5 stars

Delivery was when expected and good

Delivery was when expected and good. Overall quality is very good, couple of little blemishes on the wood, however not enough to return.
Really enjoying the furniture.

28 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your order and your kind feedback.

We are pleased to hear that the delivery experience was good and as expected, and that you are happy with the quality of your order. I am sorry to hear about blemishes in the wood, if you did want to get in touch about this, our email address is sales@furniturebox.co.uk.

We hope to welcome you back again soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Quality and price excellent

The quality, price and comfort of the mattress is excellent. Thanks. Great delivery service too. Very good! Will recommend.

29 July 2026
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Reply from FurnitureboxUK

Hi Brad,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the quality, price and comfort of the mattress that you ordered. It is also great to hear about the smooth delivery service.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Was looking for this particular table…

Was looking for this particular table and found it here. Very straightforward ordering and super quick delivery. In perfect condition when it arrived. Very pleased, would definitely recommend 👌

29 July 2026
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Reply from FurnitureboxUK

Hi Albert,

Thank you for your order and for your kind feedback.

We are pleased to hear that you were able to find what you were looking for, and that ordering was easy and straightforward! It is also great that the order arrived quickly and in perfect condition.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good price for this quality. Very comfortable chears.

29 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Gheorghe,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the quick delivery, and the price of your order along with the quality. It is great that these are comfortable to sit on and suit your home.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Garden table and chairs

No hassle delivery and items well packaged.
Very happy with the item, easy to build and appears sturdy and of good quality.

The included cover is easy to fit and will help protect the furniture from this sun and also through the winter.

Would buy again from this company.

23 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Paul,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your no hassle delivery, and that the order was well packaged. It is also great to hear that you are happy with the quality and the easy assembly.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Incredible next day delivery!

Fantastic online shopping experience! The website was simple to search, and the prices were much better than other sites. Delivery was incredibly efficient, arriving the next day. Everything was well-packaged, in perfect condition, and looks great in my home. Highly recommended!

28 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi there,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your shopping experience, and that the website was simple to use. It is also great that your delivery was efficient and simple, as well as being packaged in perfect condition.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Lovely doing business with you

Your company was very quick with delivery, the product is very easy to build up and the quality is fantastic, it looks beautiful in my summer house and is very comfortable, I’m very pleased with everything and will recommend to everyone I know

28 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Margaret,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your quick delivery, and with the simple assembly of your furniture. It is great that it looks beautiful in your summer house!

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Ordered a new dining room table and…

Ordered a new dining room table and chairs that we love ❤️ the customer service was brilliant planning a delivery time that suited us to our holiday home , very polite and cheerful on the phone even making sure it arrived ok and we were happy

28 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Lee,

Thank you for your order and for your kind feedback.

We are pleased to hear that you love the table and chairs that you ordered. It is also great to hear that you are happy with the customer service received, as well as a smooth delivery.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Perfect furniture

Perfect furniture. The colour and quality are sublime.

Very glad I chose furniture box. The delivery was also great. Next day delivery.

28 July 2026
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Reply from FurnitureboxUK

Hi Char,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with the colour and quality of your furniture. It is also great that you had a smooth delivery next day.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Great company

Great company, good website, easy to order and quick delivery. Absolutely love the Virtior garden furniture set, it looks really classy,really pleased with my purchase. Thankyou

27 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Delphine,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with your quick and easy ordering, along with the quick delivery. It is great that you are happy with the set, and that it looks classy in your home.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Stylish chairs and great value

The chairs arrived quickly, were as described (very stylish) and were easy to assemble. Really pleased with our purchase and think they are great value.

27 July 2026
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Reply from FurnitureboxUK

Hi Nigel,

Thank you for your order and for your kind feedback.

We are pleased to hear about your speedy delivery and the quick assembly of your order. It is also great that you are happy with your purchase and the value.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

Rated 5 out of 5 stars

Great chairs comfortable and look good…

Great chairs comfortable and look good with our existing table - excellent value

27 July 2026
FurnitureboxUK logo

Reply from FurnitureboxUK

Hi Jill,

Thank you for your order and for your kind feedback.

We are pleased to hear that you are happy with how comfortable your chairs are, and how well they go with your table. It is also great to hear that you are happy with the value.

Thank you again for your order, we hope to welcome you back soon.

Best wishes,
The Furniturebox Team

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