Furniture247 Reviews 

I did not have the bad experience that everyone else seems to have had. Good price - delivered a couple of days late but all OK. Feel really sorry for those - especially disabled people - who have had a bad experience, but fortunately for me, mine was good.

I ordered a waterproof mattress for my disabled son using online payment on a Sunday. I called their "after sales" each day to ask when it would be delivered and on each occasion said the next day. On 27/7 I received a text from the delivery firm saying it would be delivered the next day but this morning have had a message saying they were not given the mattress so could not deliver. I called twice, each time someone was going to call me back but didn't. I called again and they said it would definitely be delivered by 6pm. It was not. A whole week of waiting in with a disabled child who wanted to go out. The attitude of their staff is disgusting. I was horrified to see the other complaints and I cant believe they are still in business. Now it looks as if I will not get my money back.

AVOID THIS COMPANY
ORDERED LAMP TABLE THAT WAS DELIVERED FAULTY - PHONED COMPANY AND THEY ASKED ME TO EMAIL PHOTO . HAVE PHONED THEM MANY TIMES WITH NO ANSWER. WHEN I HAVE MANAGED TO GET THROUGH THEY SAY SOMEONE WILL CALL ME BACK - IT NEVER HAPPENS AND THEY DO NOT RESPOND TO EMAILS.
******WHAT A CON COMPANY - AVOID AT ALL COST *****

Ordered mattress, duvet and two pillows for next day delivery for my disabled sister. when I called to confirm delivery I was told it would not happen as promised and I did not receive an email confirmation . Less than 36 hours after my order I cancelled after the appalling phone manner of the company representative David Marshall .

I have spoken to Citizens advice Who urged me to speak to my bank . I have done so but after reading these reviews I am not hopeful that I will receive a refund easily.

This company should not be trading after these appalling reviews. trading standards should be involved at this stage, this company is preying on the most vulnerable people in our society .

Shame on you.

I ordered a waterproof mattress and cover for my disabled son and was promised next day delivery. I was then told that this mattress was out of stock, I had already paid £199.98, so I requested a refund, I was told To wait 14 days for the refund, this I did but no refund came. I then received advice from citizens advice, after going through the correct procedure, still no refund so I contacted my local Trading Standards Office which took the case up for me, they also didn't get any success. They then contacted Brent Trading Standards,( their area covers Furniture 247) who took the case on. I finally had a refund in June 2017. The order was placed in August 2016. Anyone failing to get a refund you could try this address and telephone number,( Mr Micheal Barnes, Trading Standards Officer, Brent & Harrow Trading Standards, Brent Civic Center Engineers Way, Wembley. HA90FJ. tele:-02089375513, 02089375544 Fax. , I would advise anyone dealing with this company to be very aware.

I used my Barclaycard (fortunately) to order a bed, a hospital grade waterproof mattress, and quilt from this firm. I spent the next 7 weeks being bullshitted but at least I had given up with the phone and had the contact on email. At the end of it I said I wanted the money back in my account or the bed delivered. And they stopped replying so I had to get the money back via Barclaycard. 8 weeks in all. Judging by other reviews, this firm is taking orders for stuff it doesn't have and is unlikely to be able to supply. It ought to lose its Google placing on the search (I've told them), and its right to use Credit/Debit cards and Paypal.

Ordered a waterproof mattress for my son as he has allergies and eczema so thought it would be great to have one I can wipe clean and good for not yet toilet trained at night child, website looked professional and said 24 hour next day delivery. Didn't get next day but was was couriers so managed to arrange delivery for next time I could do. Sent email saying that I wasn't happy with it not being next day but heard nothing. Then I looked up reviews and my gut started churning, only look as no answer to my email. I have received my goods unlike some but it is not worth the £170 I spent, sewing on it is poor, to tight in corners and loose on top and pulling fabric so it's no sitting right, stitch at back like it's been split or tried to be corrected and also unlike the picture it has a zip running all round it so more like a loose cover over some cheap foam not how they described on website or there video. I can see I'm not going to get my money back. Do not buy from them

ORDER DID NOT ARRIVE.
Please do not order from this company . I ordered a waterproof mattress for my mum who has severe dementia. I'd spoken via email and explained what o needed the mattress for and they even recommended a particular mattress. Despite numerous phone calls and emails it never arrived. They took mums money though.
Eventually the bank gave her a refund.
It was very a stressful and very upsetting experience.
Their behaviour is utterly shameful.

I ordered a waterproof mattress for 2 day delivery for my elderly very ill mother who had soiled her but still had to use it until we sorted another one. It didn't arrive on the day. When I phoned was told it would be another 4 days. The refund would take 14 days when I cancelled. The after sales and the telephone manner was awful. The person David just didn't care at all. Will never shop there again

Ordered a waterproof double bed back in Dec 16 still waiting. Contacted them was told lies like it's being delivered this week then it's being delivered that afternoon same guy picks the phone he is so cold and has such a pointless voice this company is the pitts don't waste your money or time

I read the review about this company after my Dining table ordered.
My experience is same like most of the customers.
Ordered Dining table Online and waited for a call with the delivery date but never happened.
I called many times and at last got date. but after 2 days they mailed me and said dining table is not available so returning the money.
I was waited for 45 days but no luck. I mailed many times but always received one reply saying that "Our Account department is looking into this. will get back to you as ap" but never happened.
after some more days waiting for money return, i called my Credit card and used "Charge back" facility. At last i got my money.

Why this company still doing business I am not sure. because of lot of customer's bad experience how these are still surviving in the market is million dollar question.

Unfortunately I don't have option to select 0 STARS.
Don't waste your time and money by browsing and ordering the furniture from this website.

We experienced similar problems to many of the reviews on this so-called company. Goods not delivered, order cancelled, several emails, dozens of phone calls, many refund promises, money never received.
Finally spoke to our bank last week and despite being ordered on a debit card the bank have given us a full refund and their fraud squad is now investigating the company. I suggest everyone who is still awaiting a refund pays a visit to their bank, wish we had done this months ago.

Similar experience as others, waterproof mattress, for person with autism and learning difficulties, ordered on 5th of December , listed as in stock and next day delivery, never arrived , no explanation given.
On the phone for most of the time a very rude individual ( David Marshall if that his real name ) basically stalling me by always saying next week , next day.
Refund requested on 5th of January , 14 days pass with no explanation from them and of course no refund. On the phone usual promises of next day and manager who will call me back, none materialised. Old tricks of sending me from one person to other , with after sale claiming that refund is a sale department responsibility and vice versa.
Will go for chargeback through my bank, my only hope now.
Its very sad that they are allowed to treat people , especially vulnerable and with disabilities , in that way causing distress ,emotional and financial damage with complete disregard for ethics. Still, I cannot believe they are allowed to steal money from people in white day. I duly reported them to Trading Standards and will try to get it further. The owners of this criminal outfit should be brought to court and this so called company should cease to exist to stop them from preying on public.

I placed an order on 02/12/16 that stated next day delivery, the money was taken out of my account and order confirmation sent. After waiting until 06/12/16 and still not received my order or any other emails from you I phoned your customer service department to be told that the item was out of stock, they may get a delivery and I may get it by 09/12/16. After I put the phone down I checked my emails to see if I had missed any from you that notified me of the delay in my order and there was not. I phoned your customer services again and told them I wished to cancel my order and the reason why and was told I would have to cancel it via an email, which I did: I received a cancellation email telling me my refund would be in my account within 14 days. On 20/12/16 I rang customer service again and asked where my refund was as I had not received it, I was told it would be done the next day and would be in my account in 3 days.

On 03/01/17 I rang customer service again as I still had not received my refund and was told someone would ring me back, nobody did.

On 04/01/17 I rang customer service again and was told it would be done straight away and would be in my account in 3 days.

On 06/01/17 I rang customer service again as the refund was still not in my account and was told they would pass it on to finance to do and it would take 3 days to reach my account. Feeling very sceptical that this would happen I asked to be put through to finance but they would not, I asked to speak to a manager, they said there was no manager there, I said that the customer service of this company is shocking and was the reason why I cancelled the order in the first place and I have been left with no choice but to leave this comment as nobody at this company seems to be bothered at all and I have not been offered one single apology for the bad customer service I have received. Still no refund.
I have rang again on 13/01/17, 14/01/17, 15/01/17 and 19/01/17 still no one can help me resolve this issue or no one rings me back and still no refund.

I was given a different telephone number to ring 0161 8727700 [aftersales] but no one ever answers the phone.

This is the worst on-line company I have ever dealt with and I would never recommend them to anybody. No doubt I will be ringing your customer service again as I still will have received my refund.

PLEASE NEVER ORDER FROM THEM.

Worst company , please Do Not use them how are these People still trading after all these complaints?! I was in hospital with my daughter my dad was expecting the delivery it never turned up!
Parcel company confirmed with me that hadn't even received the item , company fella said so you believe the parcel company over me then, had terrible attitude and when asked why he didn't like to call customers out of courtesy he said he likes doing things in black and white I said I would email you three times he said then . I hope no one else continues to be scammed by this company and I will be reporting to the consume helpline other please do the same!!

It's a Zero rating! My experience is the same as many other reviewers - I can't believe this company are allowed to trade. Ordered a hospital mattress for disabled person which was shown as 'in stock' and would be delivered next working day. Their website still shows this. They take your money straight away - no confirmation or anything - fail to deliver and, only when you contact them, say item hasn't even been produced yet. I wrote letter of complaint and cancelled and got a terse email saying 'refunds processed in 14 days'. Looking at other reviews I will won't hold my breath probably have to go through my bank for a refund. How can they live with themselves treating disabled people like this. I am having to lend the person money to buy elsewhere (they don't have enough money) as I feel responsible for having ordered from these charlatans.

I found Furniture247 through Google while searching for a mattress. I chose a mattress and duvet and was informed I'd have my order on the following Tuesday. They never showed. I phoned them and they said they were out of stock,but I would have it in two weeks. I told them this wasn't good enough as they had guaranteed my delivery for Tuesday and I needed the mattress for my daughter. He only repeated himself and hung up. I tried calling again,but couldn't get an answer. I then emailed them and after numerous unanswered emails,I recieved a reply saying I would have my mattress Thursday-a week and two days after it was due. I had already informed them I didn't want the mattress and duvet any more as I had found all the reviews here and on other sites,none of which were positive. Finally,they sent an email agreeing to a refund and said it would take two weeks. After more than two weeks had passed,I contacted them again,but nobody was answering. So I contacted Multi Commerce International Limited,which is their company name. (As seen on bank statement withdrawing the money.) I had looked up the company and had a list of company directors. I first spoke to Stephen Ian Green,who denied working for the company. When I asked for Jerry Schatzkes,another active company director,he stated he retired and left the country. Jerry Schatzkes has an active phone extension. I called the "customer services" number numerous times,but it was never answered and at times it was disconnected mid ring. I called and left messages with each company director,finally letting them know I had contacted an ombudsman and trading standards. Finally,after two months of my requesting my refund,they then gave it to me.
DO NOT ORDER FROM THIS COMPANY!!

I ordered a mattress from this company. I chose them since their website offered delivery within 24 hours, they took payment of £199.99 immediately . After 24 hours i received an email saying they were sorry but the high quality materials they used were out of stock but I would receive the goods early the following week. By Wednesday nothing had arrived so I called them. I called 17 times before anyone in after sales answered. The man did not ask for my order number but told me the mattress would be with me the following Wednesday. When the day came I waited in all day....No mattress. I called again more times than I can count and got no answer. I then called the sales number, who did answer, the lady said she couldn't help me as she worked for a different department and suggested I email after sales which I did. Eventually 2 weeks after the original order I managed to again speak to someone in after sales having made over 20 unanswered calls and having had no response to my email. I was told it would be the following Wednesday before the mattress would arrive so I said I wanted to cancel the order. I was told I needed to send an email and I would get a refund within 14 days. I have now waited 3 weeks have sent 3 emails but no response and no refund. How I wish I had read the reviews before ordering. I wish I could give them no stars but had to give at least one to review them. Do not use this company they are just con artists.

Had too give them one star to leave review it is not deserved. Never recieved order no explanation or apology rude and obnoxious staff fostering services are trying too get their money back please, please, please? do not give them your money they need too be put out of business before they steal anyone elses money and be forced to reimburse everyones money, it's the likes of them that gives internet shopping a bad name.

I orderd a waterproof mattress 22/8, it never arrived and company refuses to give my money back. I have received my money through my bank who gave me a charge back. Absolutely appalled by this company who willing take your money knowing they don't have the goods in stock and treat the whole thing as a joke. AVOID AVOID AVOID.