FurniComp Reviews 

208
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the furniture solid, exceptionally well-made, and surprisingly easy to assemble, while frequently appreciating the prompt delivery process and careful packaging. Many people mention that the purchased items closely match online descriptions, offering fantastic overall value for money and looking wonderful in their living spaces. Some reviewers were not happy with extended delivery delays and missing components frequently discovered upon opening the packages at home. Furthermore, a few customers experienced frustrating difficulties and poor communication with unhelpful customer service teams when attempting to resolve product damages, obtain replacements, and request refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and design, highlighting a stark division in their... See more

Delivery service

Customers had ambiguous experiences with delivery_service, as opinions and timelines varied significantly.... See more

Quality

Reviewers share mixed feedback about quality, reflecting a high level of disagreement among consumers. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Customer service

Users describe negative interactions with customer_service, consistently reporting poor communication and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice furniture for the price, although delivery took 3 months for 2 cabinets. Order them on September 15th didn’t receive all of the 2 cabinets until December 8th . Got 1 in October then got the other... See more

Rated 4 out of 5 stars

MILANO OAK EFFECT SHOE STORAGE Looks very good and fits perfect in my hallway. Easy to put together. The only drawback is if you have shoes with a heel or trainer boots you will have to take a shel... See more

Rated 4 out of 5 stars

Good delivery time, just what I wanted, plenty of adjustable shelving. Sturdy build apart from the usual cardboard back that all modern units seem to have. Took my reluctant husband about 2 hrs to bui... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, and short delivery date. Kept well informed of delivery date and time. and item was as described. I was pleased with the shoe cupboard but found the instruction difficult to fo... See more


Company details

  1. Furniture Store

Written by the company

First established in 2005, FurniComp started off as a small retail shop in the heart of Leicester. Being a family run business with over 12 years of experience in the industry we have managed to grow year on year as an independent furniture retailer by offering a personal touch throughout your online furniture purchase. We provide an unparalleled selection of the very best quality products, an easy and comfortable shopping experience, expedited shipping offers, and exceptional customer service. Our Website enlists furniture sourced from Europe’s most highly reputable suppliers. Along with our exceptional customer service, we strive to offer you the highest quality products at reasonable prices. Our website showcases a comprehensive selection of home furniture to cater for your requirements. You will find an extensive range of furniture categories such as high quality beds, wardrobes for bedrooms, dining tables and chair sets, sideboards and cabinets, wall display cabinets, bookshelves and bookcases, contemporary coffee tables, TV Entertainment Units, and home computer desks. At FurniComp we don’t believe in hidden costs so the price shown online, is the price you pay. We offer free delivery on almost all orders and have no hidden surcharges at the checkout. All prices include VAT too.


Contact info

3.4

Average

TrustScore 3.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(208)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

all over brilliant

all over brilliant - thank you !

7 March 2021
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Martin,
Thanks for your 5 star review. We're really happy to know how pleased you were with the product and service.

Best Wishes,
Mohammed

Rated 4 out of 5 stars

Slow delivery but lovely product.

Changing my review as I was waiting for my delivery for quite a while longer than expected but considering covid and Xmas delivery it is fair enough.
I contacted them on the phone and they said it had been despatched that day. Arrived shortly after.
Very well packaged/protected in the box. Gorgeous white gloss nest of tables, very sturdy and go lovely with our furniture.

7 December 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Lucy,
Thank you so much for your positive review, we're really happy that your item met your expectations and matches with the rest of your home :)

Kind Regards,
Mohammed

Rated 5 out of 5 stars

Brilliant Service

Saw a desk I wanted on their website so rang them up to check if delivery was still as stated. Gentleman on the phone said that he would check the stock in the warehouse and would ring us back. Received return call within an hour confirming availability so we ordered on line and received the desk the next day. First class service so would definitely use again.

3 July 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi John,
Thanks for your 5 star review, we're glad our service and prompt delivery made your journey with us really smooth.

Best wishes,
Mohammed

Rated 4 out of 5 stars

Good and value for money

Received a kitchen sideboard pretty quickly, very well packaged, easy to assemble (instructions much better than Ikea), result was very good (definitively looks more expensive than it is). Happy with customer service as well. Would recommend

22 June 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Nick,
Thank you for your review, we're so happy the item met and surpassed your expectations at every point.

Kind Regards,
Mohammed

Rated 5 out of 5 stars

Brilliant customer service!

Ordered a desk online after seeing it advertised on Instagram. Dispatched on time by Furnicomp but a slight delay on delivery due to the courier. I contacted Furnicomp whilst waiting to voice my concerns and their customer service was second to non, Mustafa was very helpful. When my order arrived it was packaged so well (never seen a furniture delivery packaged so well!) Would recommend Furnicomp and will definitely be purchasing from them again. 😃✅

18 June 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Lauren,
Thank you for your 5 star review, we're really happy to hear we were able to provide the best level of service and resolve any issues. We also do pride ourselves on how well we package our furniture :)

Best wishes,
Mohammed

Rated 1 out of 5 stars

No goods received and no response to…

No goods received and no response to emails, calls, text. Not happy at all will not recommend

15 June 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Michelle,
We're really sorry about the experience you had with us. If you have any outstanding issues which need resolving please do not hesitate to contact us.

Kind Regards,
Mohammed

Rated 5 out of 5 stars

Excellent Company

We ordered a high white gloss sideboard and couldn’t be happier. The package arrived in 2 deliveries but the communication was fantastic. The packaging is fantastic and doesn’t leave anything to chance with damage. Build was straight forward and very good quality. High recommend and will definitely use again.

6 May 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Stuart,
Thank you so much for your 5 star review and kind words, we really appreciate them. We're also glad that your whole journey with us was smooth and you were satisfied with everything :)

Kind Regards,
Mohammed

Rated 5 out of 5 stars

Quick & Easy Service

Easy process to deal with, and during Covid-19 delivery still arrived really quickly. Had a query a month later, spoke with Mustafa and query resolved immediately. Definitely recommend

29 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Ed,
Thank you for your 5 star review, we're really happy to see that we were able to resolve any query promptly.

Best wishes,
Mohammed

Rated 5 out of 5 stars

An absolute pleasure to deal with

An absolute pleasure to deal with
Delivery was very quick
Highly recommend

27 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Scott,
Thank you for your kind words and amazing review. We're really happy that the service and product was exactly to your expectations :)

Best Wishes,
Mohammed

Rated 4 out of 5 stars

Lunar desk

Great desk, excellent customer service.

23 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Fiona,
Thank you for your positive review, we're really happy to hear your desk and the service you received met your expectations

Kind regards,
Mohammed

Rated 3 out of 5 stars

The delivery was fast and communication…

The delivery was fast and communication excellent but was a little disappointed in the sideboard the shape was like the picture but the colour was not it looked like a high bright white gloss in the picture but unfortunately it was a dull gloss and off white almost like a cream compared to what it was on the picture how ever the grey colour on it is the same as the picture just a shame it was not bright white and high gloss would have looked stunning just like the pictures.also when we had put it together it’s very strong and stable so positives and negatives wanted to order more but due to the colour I won’t be.

20 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi,
Thank you for your review, we're really sorry about the issues you faced during your journey with us. We try and be as accurate with the pictures and descriptions. If there is anything we can do, please do contact us at anytime :)

Kind Regards,
Mohammed

Rated 5 out of 5 stars

Would order again!

Good communication, quick delivery and overall excellent service.

16 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Irene,
Thank you for your amazing review, we're really happy to hear your experience with us was positive :)

Best wishes,
Mohammed

Rated 5 out of 5 stars

Excellent Service from start to finish

Good website, prompt delivery especially under the COVID19 circumstances. I couldn't find anybody else to deliver my desk for my home office, FurniComp were excellent in this respect!

15 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi,
Thank you for your amazing review, we're so happy to hear your journey with us went really well.

Best wishes,
Mohammed

Rated 5 out of 5 stars

Reliable company with excellent customer service.

Ordered desk on a Friday and it arrived the following Monday. Customer service was excellent. I spoke to someone over the phone a few times. Desk took a while to assemble but was worth it. Excellent company.

13 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Amy,
Thanks for your really kind words and 5 star review. Glad you're pleased with the service and product

Best Wishes
Mohammed

Rated 5 out of 5 stars

Great service

Great service. Delivered within a couple of days despite being in the middle of lockdown. Product great quality. Will use again. Many thanks

13 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Michelle,
Thanks for your 5 star review. We're really happy to know how pleased you were with the product and service.

Best Wishes,
Mohammed

Rated 5 out of 5 stars

Totally in love with the side board i…

Totally in love with the side board i bought from furnicom. Excellent value for money

12 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Shona,
Thank you for your kind words, we're so happy to hear you found love in your new sideboard :)

Best wishes,
Mohammed

Rated 4 out of 5 stars

Only 4 stars due to delivery service.

8 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Nigel,
Thanks for your positive review, in regards to delivery that is an area we're always looking to improve. If you need anything in the future please contact us at anytime :)

Kind Regards,
Mohammed

Rated 5 out of 5 stars

Great quality product and looks great

Great quality product and looks great. Easy to build. Customer service by phone and email were very quick to respond as part of the product had been slightly damaged in transit. Mustafa went out of his way to ensure problem was rectified and dealt with the situation and kept me informed.
Thank you

7 April 2020
Unprompted review
FurniComp logo

Reply from FurniComp

Hi Katie,
Thanks for your 5 star review. We're really happy to know how pleased you were with the product and service.

Best Wishes,
Mohammed

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