Nice furniture for the price, although delivery took 3 months for 2 cabinets. Order them on September 15th didn’t receive all of the 2 cabinets until December 8th . Got 1 in October then got the other... See more
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MILANO OAK EFFECT SHOE STORAGE Looks very good and fits perfect in my hallway. Easy to put together. The only drawback is if you have shoes with a heel or trainer boots you will have to take a shel... See more
Good delivery time, just what I wanted, plenty of adjustable shelving. Sturdy build apart from the usual cardboard back that all modern units seem to have. Took my reluctant husband about 2 hrs to bui... See more
Company replied
Easy to order online, and short delivery date. Kept well informed of delivery date and time. and item was as described. I was pleased with the shoe cupboard but found the instruction difficult to fo... See more
Company details
Written by the company
First established in 2005, FurniComp started off as a small retail shop in the heart of Leicester. Being a family run business with over 12 years of experience in the industry we have managed to grow year on year as an independent furniture retailer by offering a personal touch throughout your online furniture purchase. We provide an unparalleled selection of the very best quality products, an easy and comfortable shopping experience, expedited shipping offers, and exceptional customer service. Our Website enlists furniture sourced from Europe’s most highly reputable suppliers. Along with our exceptional customer service, we strive to offer you the highest quality products at reasonable prices. Our website showcases a comprehensive selection of home furniture to cater for your requirements. You will find an extensive range of furniture categories such as high quality beds, wardrobes for bedrooms, dining tables and chair sets, sideboards and cabinets, wall display cabinets, bookshelves and bookcases, contemporary coffee tables, TV Entertainment Units, and home computer desks. At FurniComp we don’t believe in hidden costs so the price shown online, is the price you pay. We offer free delivery on almost all orders and have no hidden surcharges at the checkout. All prices include VAT too.
Contact info
UNIT 4, 92-94 Gipsy Lane, LE4 6RE, Leicester, United Kingdom
- 07549818269
- info@furnicomp.co.uk
- www.furnicomp.co.uk
3.4
Average
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically takes over 1 month to reply
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Reply from FurniComp
Dear Sharon,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Very poor build quality and customer…
Very poor build quality and customer service. We purchased a Berlin sideboard. They delivered very promptly which is where the good service ended. Upon building it was soon apparent it was poorly manufactured. I am a l Vehicle Mechanic, I say I’m at the higher end of skill level in building such things, the instructions were poor and they were holes missing etc. Once built there was a gap at each end of the sideboard. This was not due to incorrect building rather than poor manufacturer tolerances as the panels were all different sizes. We contacted them as we did want a second one, but wasn’t happy with the first. So we paid for another and they’ve sent out their build expert to come and correct the first one and build the second. This is where it went from bad to worse. Basically, he couldn’t build it. Two of them spent 3 1/2 hours trying to build it damaged three panels and left to fetch more, the following day they returned and spent another three hours attempting to build it, attached as a photo of what they left us with doors loose different angles awful build quality.
He couldn’t fix the first one with gaps as it’s just the way it’s manufactured, the second one has the same gaps, just with doors falling off. We contacted customer service and have had no reply. Terrible
21 May 2026
Unprompted review
Reply from FurniComp
Dear Paul
We are sorry to hear that you were disappointed with your experience.
When you contacted us regarding your concerns with the first sideboard, we arranged for an installer to visit and, in addition, supplied a second unit as requested. Our intention was to address all of your concerns and ensure you were happy with the product.
During the installation visit, a significant amount of time was spent reviewing both units and discussing the points you had raised. We understand that you remained unhappy with the finished result, and we regret that we did not meet your expectations on this occasion.
Customer satisfaction is very important to us, and we would welcome the opportunity to review this matter further with you and work towards a resolution. Please contact our customer support team directly so we can assist further.
Kind regards,
Customer Support Team
FurniComp Ltd
refund for cancelled order not received
I cancelled an order due to late late delivery. FurniComp confirmed the cancallation. Over two months later I still have not received the refund and costumer service doesn't reply my messages
16 March 2026
Unprompted review
Reply from FurniComp
Dear Jana,
We are sorry to hear about your experience and appreciate your feedback.
Your order was unfortunately dispatched in error after your cancellation request had been confirmed. As the parcel had already been handed to the courier, we were unable to process an immediate refund as we first needed to establish whether the item had been delivered or returned to us.
We understand that the time taken to resolve this matter was frustrating, and we sincerely apologise for the inconvenience caused and for any delays in our communication during this period.
Customer satisfaction is important to us, and we regret that your experience did not meet the standard we aim to provide.
Kind regards,
Customer Support Team
FurniComp Ltd
Shocking Customer Service
Shocking Customer Service
missing parts were requested and, despite being advised they were despatched they were only posted 2 weeks after requesting and after multiple requests requesting an update it is
still not resolved - after taking a call from them whereby they proceeded to talk over me and accuse me of being difficult I am still awaiting a resolution rather than a defensive email defending their sub standard customer service and unable to offer any resolution
As it stand after 2 weeks and numerous emails I still have a defective product that is not fit for purpose and am now seeking full refund under both Comsumer and Sale of Goods Act - watch this space !
6 May 2026
Unprompted review
Reply from FurniComp
Dear Helen,
We are sorry to hear that you have been dissatisfied with your experience.
When you initially contacted us, your concerns related to the design of the product. We explained that the item supplied matched the product images and specifications shown on our website. Following assembly, you requested a return; however, in accordance with our returns policy, assembled furniture is considered to be in use and is therefore not eligible for return unless a manufacturing fault is present.
Regarding the missing parts, we sincerely apologise for the delays you experienced. Replacement components were arranged on multiple occasions in an effort to resolve the matter and ensure that your product could be completed as intended.
We regret that our communication did not meet your expectations and are sorry that you have been left feeling frustrated. Our aim throughout was to provide a resolution, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Customer Support Team
FurniComp Ltd
Good quality product,affordable…
Good quality product,affordable price,prompt delivery,
Good. Customer service, 5 star.
27 April 2025
How are these still in business
If you’re looking for top-quality furniture and excellent customer service… I’d suggest looking somewhere else.
After a modest 16-week wait for delivery, I found myself locked in an email exchange with customer service that somehow stretched past 100 messages. Progress was slow, repetitive, and often felt like starting from scratch each time.
When the furniture finally arrived, multiple parts were damaged — including broken glass inside one of the boxes, which ended up all over my room upon opening.
When I raised this, I was told, “well, you saw how we packaged it up,” which was an interesting way of suggesting the issue wasn’t theirs. I was assured replacement parts would be reordered immediately for an April delivery.
Six weeks later, I’m still waiting for any update or confirmed delivery date.
To top it off, I later discovered the LED lights shown built into the cabinet aren’t actually included and are sold separately, still in shock about this.
All in all, an experience that required far more patience than you’d expect when buying furniture — and not for the right reasons.
27 April 2026
Unprompted review
Go to ikea
the only good experience is that they respond very timely. The cupboard is not sturdy and strong and a shelf was broken what they blamed on me because its the easy way out because you cant prove anything. Just buy from ikea a reputable company excellent products and much eaiser assebmly
1 April 2026
Unprompted review
Reply from FurniComp
Dear Chava,
Thank you for your feedback. We are pleased that you found our team responsive throughout your enquiry, although we are sorry that you remain dissatisfied with the product.
After reviewing the photographs provided, including the damaged panel, we advised that the breakage appeared to have occurred during assembly rather than being a manufacturing defect. For this reason, we were unfortunately unable to treat the issue as a product fault under warranty.
Despite this, we still wanted to assist and offered to supply a replacement panel at a nominal cost of approximately £10–£15, including delivery, to help you complete the unit without needing to purchase a new cupboard.
We appreciate that you may not agree with our assessment and regret that we were unable to reach a resolution that met your expectations. Nevertheless, our intention throughout was to respond promptly and provide a practical and affordable solution.
Kind regards,
Customer Support Team
FurniComp Ltd
Reply from FurniComp
Dear Gillian,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Brilliant service
Brilliant service. Good quality furniture. Looking very modern. Fast shipping. Very well packed. Good communication during the order process.
2 April 2026
Reply from FurniComp
Dear Anna,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Excellent service
25 March 2026
Reply from FurniComp
Dear Mr Hopewell,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Fabulous Quality, Amazing Prices & Excellent Customer Service!! I Will Be Back!!! Thank You
Absolutely over the moon with the service, delivery, price and the quality of the display cabinet I purchased from this company.
The customer service received was first class and although there was a slight issue with some damage to my purchase upon arrival, as soon as I informed them of the problem they resolved it immediately. I must stress, the damage certainly wasn't due to poor packaging as it was packed beautifully and so well protected, in fact I'd say it was the most protective packaging I've ever come across, so I've certainly no complaints at all in that respect. It was just one of those things that happen in transit and accidents can and do happen but they resolved it immediately with no issues.
I am so impressed with the both the product purchased and the service received that I have purchased another display cabinet exactly the same to put on the opposite side of my TV to make a media wall. It looks fabulous and is a real taking point whenever anyone visits our home.
Thank you Furnicomp from a very happy customer. 😃
6 March 2026
Unprompted review
Reply from FurniComp
Dear Susan,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Cupboard
Item was delivered a couple of days after placing the order. The item is of good quality.
18 December 2025
Reply from FurniComp
Dear Kevin,
Thank you so much for your 5-star review!
We are delighted to hear that you had a positive experience with FurniComp Ltd. Your kind words and support mean a great deal to our team, who work hard to provide quality products and excellent customer service.
We truly appreciate you taking the time to share your feedback and hope you enjoy your new furniture for many years to come.
Kind regards,
Customer Support Team
FurniComp Ltd
Good quality product
Good quality product. Delivered significantly sooner than the original 12 weeks advised. Defect free.
25 March 2026
Granny g
It was very easy to order and arrange delivery that was suitable to me.Great service would highly recommend
14 January 2026
DO NOT USE THEM!!!!
DO NOT USE THEM!!!!
Half my order arrived, when contacting them they say they'll send the missing parts out....2 months later im still waiting!!!!
Now they've just stopped replying to emails!
ABSOLUTE SCAMMERS
DO NOT USE!!!!!!!!!!
20 December 2025
Unprompted review
Great items and great customer service…
Great items and great customer service I was amazed by their 2 courriers Shiraz and T. Highly recommend.
11 March 2026
Unprompted review
Damaged product - not replaced or partial refund offered
I ordered a tall broom-type cupboard at the beginning of January. When putting it together, it was discovered that one of the doors was cracked. Despite regular emails and phone calls and promises to replace, they have not done so. I would not order from this company - don't expect any level of customer service. Poor.
21 February 2026
Unprompted review
Got there in the end
Delivery took a bit longer than expected and when it was delivered I had a damaged door however they dealt with it and resent me a new door. All good in the end
30 January 2026
Unprompted review
Unknown delivery times
Ordered 2 items off their website expecting delivery to take up to 7 days. On day 10 now and still no communication from them despite me emailing asking for a delivery update. A shame as the products look very good quality.
10 January 2026
Unprompted review
Reply from FurniComp
Dear Paul,
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
Both items ordered were listed on our website with their respective lead times. The sideboard was clearly marked as a pre-order item, with stock expected towards the end of the month, while the wardrobe was available for dispatch.
Upon receiving your enquiry, we responded on the same day and explained the status of your order. We also apologised for our delayed reply, as your original email had unfortunately been directed to our spam folder. In our response, we offered the option of dispatching the available wardrobe immediately rather than waiting to deliver both items together, in line with our usual practice.
We appreciate that waiting for furniture can be frustrating, and we regret that your experience did not meet your expectations. Nevertheless, we always aim to keep our customers informed and provide flexible delivery options wherever possible.
Kind regards,
Customer Support Team
FurniComp Ltd
Disappointing service when issues arise....
Ordered two Dallas Universal 3 Drawer Matt White 60cm Internal Chests of Drawers, both of which were out of stock and supplied on pre-order.
They arrived on 3 December and were well packaged externally, however on opening both parcels there were multiple damaged components.
The issue was reported immediately on 3 December and chased again on 4, 10, and 17 December.
I received only one response on 4 December, with no further communication despite repeated follow-ups.
As there has been no response since, the matter has now been escalated to Klarna disputes and will also be referred to my credit card provider.
The real test of a company is how it handles problems outside the customer’s control.
Unfortunately, in this case, the issue has simply been ignored.
Based on this experience, I would recommend shopping elsewhere.
3 December 2025
Unprompted review
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