The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
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Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Easy to order and great customer service, nice products and fast delivery, communication was also great.
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Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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This is an update
This is an update. Beware of this company, I reported a flaw in this unit within 5 mins of opening it, and then waited for a response. They replied asking for another pic, showing where the fault was and I was out so couldn’t do that, but responded saying it should not matter where the fault was on a one piece unit, the whole piece has to be replaced. They then used delaying tactic to keep asking for extra pics so they could see where the flaw was. In the end I assembled the unit with a view to swap the side panel when I got a replacement. And they now say they won’t do anything as it has been assembled. As you can see from their response they clearly say that this damage was caused whilst it was being assembled, which is an outright lie because the complaint was sent within a few mins of the unit arriving. And they knew this. This company had no intention of resolving the problem at all, but seek to blame me for the fault. I might also add that I was offered a £15 refund for this fault, after it was assembled, which I declined because I just wanted a unit without flaws. Just be very wary of a firm who tries to blame the customer for a fault on their goods, they have lost my custom for sure!
1 August 2024
Unprompted review
Reply from Furn-On
Hi Carol,
Thank you for taking the time to share your experience.
We are always disappointed to learn that any customer has an issue with their new furniture.
After reviewing the communication with our customer service team we can see there were two e-mails requesting images. You had initially sent an image, however this was a little too close for us to establish the nature of the issue. Following from this we requested a further zoomed out image so we could view the issue more clearly and assess the location of the issue you had. Upon receipt of this we sought some final clarification regarding what the image was displaying.
Rather than a crack to the product as referenced, the product appears to have a scratch which is located directly where you have inserted the studs to the inside of your console table as part of the assembly process. Furn-On request that all items are checked prior to assembly and any fault reported immediately to avoid this scenario. Despite the numerous references to this clearly highlighted in e-mails sent prior to delivery, the product was assembled prior to the damage being reported. In view of this, we cannot eliminate the possibility that the issue occurred as part of the assembly process.
Our customers have up to 14 days after delivery to notify of any issues therefore the five minutes you have reported does not impact how your order was managed. The issue lies in the fact that assembly was completed as this restricts our ability to work in conjunction with our suppliers to resolve any issue with our customers.
If you feel if there was anything we could have done differently, please get in touch directly.
Furn-On Customer Services
Devon 2 door oak wardrobe
We ordered the 2 door Devon oak wardrobe from Furn-On and the communication from placing the order to delivery was fantastic!! The wardrobe was self assembly but everything was there, there was nothing missing, and my husband put it together himself. For the money, the wardrobe looks really expensive and is great quality. I would certainly recommend Furn-On and will definitely order from them again.
30 June 2024
Unprompted review
Reply from Furn-On
Hi Nicola
Thank you for sharing your experience of purchasing from ourselves. We are happy to hear that you found our communication over your order to be excellent and that we provided great value for money.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Lovely item but could have been a bit…
Lovely item but could have been a bit more helpful with delivery.
17 July 2024
Reply from Furn-On
Hi Tony,
Thank you for taking the time to leave a review and let us know that you are happy with your new furniture from the Cotswold Grey Range.
We are sorry to hear that you didn't find us helpful with your delivery and would welcome you to contact us directly so that we can look into this further and ensure any required learnings are taken to improve our service.
Furn-On Customer Services.
Got 3 pieces of furniture and each one was first class a d delivery was excellent and quick , would highly recommend this company
Excellent.t furniture and first class delivery
17 July 2024
Reply from Furn-On
Hi Mrs Kinnon,
Thank you for awarding us 5 stars and sharing that all your recent deliveries were completed quickly.
We appreciate your recommendation of us to others.
Furn-On Customer Services.
Very happy customer
I hadn't heard of the company before so was a bit skeptical but I'm so glad I placed this order. My new wardrobe is amazing. Small cracks but nothing noticeable. The delivery was quick and easy, the men were lovely and did say that the company were good at sending replacements if anything was damaged.
Only thing was the instructions... they could be much better, but I did manage to put this up by myself so didn't do too bad! Would just ask for pilot holes as the instructions said no electric screwdriver to be used.
Very happy with the price too, over £150 cheaper than other sites 😀
Thank you!!!
8 July 2024
Reply from Furn-On
Hi Ally,
Thank you for your review and sharing that your new wardrobe is amazing and that we offered you excellent value for money.
We are sorry to hear that you struggled with the instructions and will ensure to share this feedback so it can be considered for future versions.
It is disappointing that some parts had small cracks and if you would like us to assist you with replacements for these please contact us directly so we can help you further.
Furn-On Customer Services.
Reply from Furn-On
Hi Margaret,
Thank you for the 5 Star Review, its great to hear how happy you are with your new sofa suite.
Furn-On Customer Services.
Excellent company
I have nothing but good things to say about this company.
Any questions I had prior to purchasing my item were swifty answered by Tony. Being my first purchase from this company I was a little unsure, but I did not need to have worried .
Professional, and kept me up to date with delivery. Item was well packaged.
The delivery company I was not so happy with 2 hours later than expected!
8 July 2024
Reply from Furn-On
Hi Patricia,
We are delighted that we could help you with your recent purchase from us and appreciate you taking the time to leave a review.
Its fantastic that you felt kept up to date on your delivery and apologise that the courier was delayed on his route reaching you later than the initial ETA.
Furn-On Customer Services.
Good service and decent product for the price
The website is easy to negotiate in order to find items of furniture within the same range. The next-day delivery service was excellent. The prices are very competitive.
It is worth noting that the drawer in the coffee table tilts downward on opening, therefore we would advise caution if considering storing any delicate items in it, or alternatively make sure to keep a firm hold on the drawer whilst it is open. I have brought this to the attention of Furn-On, who are going to raise the issue with their supplier.
3 July 2024
Reply from Furn-On
Hi Valerie,
Thank you for your review and sharing your feedback. We are pleased that you found our website easy to use, offering competitive pricing and fast delivery.
It is disappointing to hear that you have discovered some issues with the items received, If you would like to please contact us directly a member of team would be happy to assist you with this further.
Furn-On Customer Services.
Great delivery service.
10 June 2024
Reply from Furn-On
Hi George,
Thank you for sharing that you found the delivery service to be 5-Star on your recent order with us.
Furn-On Customer Services.
purchased during a special offer and…
We purchased during a special offer and they kept our order on ice for 3 months then delivered it on the day we asked
Cannot fault the,service
The actual items are very well built and great once finished
17 June 2024
Reply from Furn-On
Hi Steven,
We are pleased that we could help by storing your order until you were ready to accept delivery meaning you could take advantage of a great offer on the Nevada Range.
Its wonderful to hear that they look fantastic and that you were impressed with the quality of the range.
Furn-On Customer Services.
Reply from Furn-On
Hi Mr Porter,
Thank you for your 5 star review its wonderful to hear you were so happy with all aspects of your recent order.
Furn-On Customer Services.
Great service and price
Better price than buying locally and the free delivery was a big saving too. The staff who answered the phone were very helpful. Overall a much better experience than dealing with a a huge company. Would definitely shop here again.
7 June 2024
Reply from Furn-On
Hi Daphne,
Thank you for your review and sharing your experience of purchasing furniture through ourselves.
Its great to hear that you found us to offer great value for money and that the team you interacted with were so helpful.
We look forward to you shopping with us again in the future.
Furn-On Customer Services.
Hugely disappointed experience I could I would not allocate any…
If I could I would not allocate any stars. No where in the advertising of this company does it indicate that the furniture maybe flat pack. I ordered a chest of drawers which I thought would be assembled. I contacted them and asked to return it giving my reasons why, when delivered I was not at home and another family member accepted it on my behalf. Otherwise I would not have accepted the delivery. They wanted me to pay £30 to return it. The reason why I did not want to assembled it was if it was poorly constructed the company would probably say it was my fault. In the end I had put together by a friend whose job regularly builds flat packs. My fears were right, the draw size had wasted space either side of each drawer, there were different sized gaps between the individual drawers. Making the overall look shoddy. A hugely disappointing purchase. If purchasing from this company check first whether the product is assembled or flat pack.
6 May 2024
Unprompted review
Reply from Furn-On
Hi,
Thank you for sharing your feedback.
We do charge a return fee for unwanted items as per the website terms and conditions. We are happy however to provide any assistance if you are dissatisfied with the quality of a product as we would like to avoid any customer being dissatisfied with their purchase. If you would like us to try to resolve the issue you have, please get in contact directly as we would be happy to help further.
Thank you
Furn-On Customer Services
Very quick delivery plus value for money
3 June 2024
Reply from Furn-On
Hi Paul,
Thank you for taking the time to share your experience. We are pleased to hear how happy you are with the price and service.
Thanks again
Furn-On Customer Services
An easy website to navigate around
An easy website to navigate around. The table and chairs I ordered were cheaper than anywhere else. They were easy to contact and very helpful.
They arrived on time and very well packed.
I have no hesitation in recommending Furn-on
31 May 2024
Reply from Furn-On
Hi Sue,
Thank you for your review and for your recommendation of us to others.
Its wonderful to hear that you found we offered you great value for money and that the team members that assisted you were so helpful.
Furn-On Customer Services.
Stylish Furniture, Delivery Challenges
Great selection of furniture that complements my interior nicely. However, I experienced some issues with the delivery process, including missed deadlines and receiving the wrong items.
Despite these setbacks, the customer service team was polite and made efforts to resolve the problems.
Ultimately, it took a month, but I received all the ordered items.
22 May 2024
Reply from Furn-On
Hi Halyna,
Thank you for taking the time to leave a review. We are also disappointed that it took longer than usual for us to provide the requested replacement parts to you. This was due to an error initially whereby the incorrect part references were provided to you. We apologise for this causing a delay to you being able to complete assembly on two of the items ordered.
We are delighted that these have now been received and that your new furniture compliments the interior of your home so well.
Furn-On Customer Services
Do not buy LPD Devon drawers
This review is for the product rather than the store. Do not buy the LPD Devon chest of drawers. Firstly it will take you at least 3 hours to assemble (makes you really appreciate IKEA simplicity). Secondly, the drawers have really poor capacity. This is primarily because there is at least a 10cm gap between the drawer runner and the back panel of the chest. The drawer width is only as long as the runner. Of course there is no mention of internal dimensions advertised anywhere & you won't realise this until you assemble it (which voids any returns) so you're stuffed. All I've got now is a bunch of overpriced MDF which can barely fit 2 adult jumpers.
3 May 2024
Reply from Furn-On
Hi Mr Rohan,
We are disappointed to hear that you are unhappy with your Devon Furniture, we usually receive positive feedback regarding this range with it offering a modern aesthetic at a very affordable price point. We shall however pass your feedback onto the supplier.
Furn- On Customer Services
Reply from Furn-On
Hi Steven,
Thank you for your review and sharing that your new furniture is of excellent quality.
Furn-On Customer Services.
Lovely table and chairs
Lovely table and chairs, good quality and easy to assemble. Quick delivery and on time
7 May 2024
Reply from Furn-On
Hi David,
Thank you for letting us know that you have found your new Dining Furniture to be of good quality with a quick delivery completed to you.
Furn-On Customer Services.
Ordering easy
Ordering easy . Was kept updated about order via email. Items delivered within the stated time frame
3 May 2024
Reply from Furn-On
Hi Paul,
Thanks for the 5 Star Review and letting us know that you were updated regarding the progress of your order with delivery going ahead as expected.
Furn-On Customer Services.
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