The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
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Review summary
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Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Easy to order and great customer service, nice products and fast delivery, communication was also great.
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Company details
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Product OK
Product OK, a bit overpriced.
The delivery company you use need to be replaced. Very poor experience from the delivery company. I took a day off work for their delivery day. At 07.20am on the morning of the delivery day they just cancelled it. With no good reason. It was eventually delivered 2 days later, I had to take another afternoon off work.
23 December 2024
Reply from Furn-On
Hi Gary,
Thank you for your feedback.
We apologise for the inconvenience caused by the delivery experience. Having reviewed your delivery, we can see that you had not confirmed the delivery slot sent to you. Our couriers called and there was no answer, so texted and sent a link for you to click agree or decline the slot. Instead a note was added to the delivery.
We're glad to hear that you found the product satisfactory.
Furn-On Customer Services
A positive experience.
A positive experience.
I contacted Furn-on prior to buying a coffee table to enquire about construction and recieved a prompt reply with photos to answer my question.
Once purchased the communications regarding delivery and checking for damage were clear.
When the item arrived there was damage to the packaging so I contacted customer services who logged the issue, sent email confirmation and advised me to unpack and check the table which unfortunately had a small amount of damage.
Once I had sent photos of the damage to the table and packaging I was offered a replacement or a discount.
At all times the interaction with Furn-on was polite and professional. I can not fault them.
And I can recommend the scandic coffee table. A good quality piece of furniture.
5 December 2024
Unprompted review
Reply from Furn-On
Hi Graham,
Thank you so much for sharing your experience with us! We're delighted to hear about your positive experience with Furn-On, from your initial enquiry to resolving the issue with your coffee table.
We take pride in providing clear communication and professional support, and we're pleased that you felt well looked after during the process. It’s great to know you’re happy with your Scandic coffee table and that it’s found a place in your home.
If there’s anything else we can assist you with in the future, please get in touch.
Furn-On Customer Services
Fast delivery nice driver********
13 December 2024
Reply from Furn-On
Hi Mike,
Thank you for your fantastic 5-star review!
We're so pleased to hear you were happy with the fast delivery and our driver’s service. We'll be sure to pass along your kind words to the team.
Furn-On Customer Services
Oak console table
Furniture as expected with good communication and prompt delivery. No problems with the transaction.
9 December 2024
Reply from Furn-On
Thank you so much, Ivor, for your wonderful 5-star review!
We're delighted to hear that you’re happy with your furniture and that you found our communication and delivery prompt.
We aim to ensure a smooth and hassle-free experience for our customers and hope to help you again in the future!
Furn-On Customer Services
Reply from Furn-On
Thank you, Mags, for your 5-star review!
We’re glad to hear that you were pleased with our service, communication, and the quality of your item. We always work hard to offer competitive prices.
We look forward to serving you again in the future!
Furn-On Customer Services
Item was exactly as described
Item was exactly as described, came within the time scale as stated. Was easy to track once delivered date and time was given.
27 November 2024
Reply from Furn-On
Hi,
Thank you for your feedback!
We're thrilled to hear that the item met your expectations and that the delivery process went smoothly. We look forward to serving you again in the future.
Furn-On Customer Services
Reply from Furn-On
Hi Colin,
Thank you for your kind words! We’re glad to hear you’re enjoying your new product.
If there’s anything else we can assist you with, feel free to get in touch.
Thanks for choosing Furn-On.
Furn-On Customer Services
New Sofa
Found it easy to order my sofa online and received an email very quickly back advising me on delivery .The sofa was received on the time limit given and the two delivery men were very pleasant and out the sofa where I needed it to be.The Sofa is what i expected to receive also.Well satisfied with my purchase.
22 November 2024
Reply from Furn-On
Hi Stephen,
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you found the ordering process easy and that your sofa arrived within the expected time frame. It’s great to know that the delivery team made the experience pleasant and that the sofa met your expectations.
We’re thrilled that you’re satisfied with your purchase, and we hope you enjoy your new sofa!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Furn-On Customer Services
Reply from Furn-On
Hi Dave,
Thank you so much for your kind words!
We're thrilled to hear you appreciated the great price, excellent service, and fast delivery.
Furn-On Customer Services
Packed really well no damage at all
11 November 2024
Reply from Furn-On
Hi Mrs Griffin,
We're thrilled to hear that your order arrived in perfect condition.
Thank you so much for your feedback!
Furn-On Customer Services
Avoid
Avoid, avoid,avoid. Complete sham of a company , run by clowns employing clowns. I ordered an electric recliner chair off them some weeks ago. They’ve given me 2 delivery dates in which I’ve had time off work . The first delivery day they was going to leave it in front garden as it was in a ginormous box and the clowns said it wouldn’t fit through my standard size front door. I told them to take it back rather than leave it in my front garden. They then arranged a second delivery day, where again I took the day off waiting for them. No sign I had to email the company to find out it wasn’t being delivered. I am now awaiting a full refund and am in the process of claiming loss of wages for 2 wasted days. Honestly shop elsewhere.. If you’re wondering what happened to the McDonald’s clown, he’s working for these. Update to reply. They did not phone me to say wagons broken down. I phoned them to ask if it was still coming as it was late. Clowns.
12 November 2024
Unprompted review
Reply from Furn-On
Hi Robert,
Thank you for sharing your feedback.
We appreciate your frustration with your order and apologise for the inconvenience caused.
When the first delivery you refer to was attempted, it was established it could not fit through your front door. As a result the options available were to either return the item to the warehouse or leave outside. The delivery was understandably refused and delivery returned to the warehouse.
A second delivery was scheduled for you and we had arranged for the courier to unpackage the sofa and transport this into your home. Unfortunately this vehicle suffered a breakdown and therefore delivery was not possible. Once we were made aware of the issue with the vehicle, we called immediately to apologise and establish what action you would like undertaken regarding your order.
As requested, we are in the process of arranging a full refund to you and apologise again for any inconvenience caused.
Thank you
Furn-On Customer Services
The young lady who served us was so…
The young lady who served us was so nice and helpful it made it an easy choice hope she gets some feedback
1 November 2024
Reply from Furn-On
Hi Guy,
Thank you so much for your kind words! We're thrilled to hear that our team member made such a positive impression and helped make your experience an easy and enjoyable one. We’ll ensure we pass your feedback to her.
If there’s anything more we can do, please don’t hesitate to let us know.
Thank you
Furn-On Customer Services
beautiful table
beautiful table, we were surprised by the material and the design really exceeded our expectations
6 November 2024
Reply from Furn-On
Hi Edilene,
Thank you so much for your kind review!
We're thrilled to hear that you love the table and that it exceeded your expectations in both material and design.
If you need anything else, don't hesitate to reach out
Furn-On Customer Services
Riminie virgon small dinning table
I purchased the Riminie virgon small dining set after searching many stores and web sites to find a table and chairs of the right size and colour for my kitchen.
I was kept informed about delivery and given the option to change the date if the one I offered was unsuitable.
The items were well packaged, although flat packed the table and chairs were easy to put together however the table is very heavy and although it was easy for 1 person to attach the legs it needed 2 to lift it from the floor to an upright position.
Although I have this table in my kitchen it would not be out of place in a dinning room.
Overall I am very happy with furn-on and had no issues from ordering on line to delivery to assembly and very happy with my new table and chairs
1 November 2024
Reply from Furn-On
Hi,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you found the Riminie Virgon Small Dining Set to be the perfect match for your kitchen. It's great to know that the size and colour worked out beautifully for your space.
We’re glad our communication and delivery process met your expectations and that assembly went smoothly, even with the table’s sturdy build.
If you ever need anything else, feel free to reach out. Happy dining!
Furn-On Customer Services
Great customer service
Goods were ordered and arrived early. We even got a personal phone call to arrange delivery.
1 November 2024
Reply from Furn-On
Hi Alex,
Thank you so much for your review! We're thrilled to hear your order arrived ahead of schedule and that our team could assist with a personal touch.
Furn-On Customer Services
Good communication and delivery time
Good communication and delivery time. Would use again.
16 October 2024
Reply from Furn-On
Hi John,
Thank you so much for your kind words!
I'm glad to hear you were satisfied with the communication and delivery.
Furn-On Customer Services
Quick delivery and updates
Quick delivery and updates, straightforward instructions, looks great , although thought it would be taller
21 October 2024
Reply from Furn-On
Hi Lynne,
Thank you so much for your review! We're delighted to hear that you appreciated our quick delivery, updates, and straightforward instructions.
We’re sorry to hear the item wasn’t as tall as you expected. We have re-checked the website and the dimensions appear to be correct.
Thanks again for choosing Furn-On, and we hope you continue to enjoy your new Console Table!
Furn-On Customer Services
The ward robe has broken hinges 2 doors…
The ward robe has broken hinges 2 doors fell off immediately The doors left a big gap between them. And appears noone wants to take responsibility. for replacent. Its the worst product I have ever seeni
11 October 2024
Reply from Furn-On
Hi Susan,
We're sorry to hear about your experience with the wardrobe.
I can see we have received your report and following review, there are multiple examples where the company you have hired to assemble the product have not adhered to the assembly instructions. Using the images supplied by yourself we have highlighted areas where the assembly is not in line with the instructions and should be corrected, the doors certainly should not fall off. As per the e-mail communication with you, please reach out to our customer service team directly once the issues highlighted have been addressed and we can offer to provide further assistance if necessary.
Furn-On Customer Services
Highly recommended
There was a lovely oak table I wanted that I had seen on various oak furniture sites. Thought I would shop around for 5 mins on the internet before going through with my purchase. Found the exact same table at a significantly better price at furn-on. Communication great and good delivery experience. Table exactly what I wanted and delivered quickly and safely to North Wales. Highly recommended company.
16 October 2024
Reply from Furn-On
Hi Peter,
Thank you so much for your wonderful review!
We're happy to hear that you found the perfect oak table with us at a great price. It’s fantastic to know that our communication and delivery met your expectations, and that the table arrived safely in North Wales.
We appreciate your recommendation and look forward to helping you again in the future!
Furn-On Customer Services
Great service
Company is great with communication and there to help with no problem if needed! Delivery within the time frame giving and great quality. Would definitely recommend and use again in the future!
11 October 2024
Reply from Furn-On
Hi Chelsea,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with our communication, delivery, and product quality.
We look forward to helping you again in the future!
Furn-On Customer Services
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