Footjoy deluxe golf shoe bag. Ordered this product on the Wednesday and was delivered by Friday. Good quality product at a very competitive price. Have used Function18 and as previously they provide g... See more
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Ordered three (3) play off shirts, which were marked down. Shipping fee was very low and received my order within 4 days. Kept up to date with confirmation/delivery details via email. When package arr... See more
leider schon 3 mal Schuhe bestellt, Bestellung abgeschlossen, bestätigt und Geld überwiesen und dann das: Erst: Thanks for shopping at Function18. Your order will be processed by Global-e, ou... See more
I am a sceptic online purchaser and had never used Function18 before. Prices seemed really good and free delivery to New Zealand??? Where's the catch??? Turned out there was none. Very impressed. Ord... See more
Company details
Written by the company
We are online retailers of performance golf wear and lifestyle apparel, our emphasis is on golf outfitting and layering from head to toe. We pull together the best products from the world’s leading brands to give our customers a cutting edge look both on and off the golf course. Function18 was born out of a history of golf retail spanning twenty years; we’ve coupled a passion for apparel and styling with an excellent customer experience. Our customer is highly valued and we strive to keep them content in all their dealings with Function18, they are our business and our strongest ally. Our customer base boasts an alumni of global sports stars, musicians, entertainers and Royalty but as much as we take this as a great compliment, our goal is to carry on servicing people whose passion for golf is unerring and for who, appearance is just as important as the driver in their bag.
Contact info
Unit 3 Hawkshaw Business Park, BB2 7JA, Lancashire, United Kingdom
- +44 (0)1254 814426
- info@function18.com
- www.function18.com
4.4
Excellent
4K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Couple of items ordered. Sent the wrong size, not a problem, it happens, everyone makes mistakes. Sent an email to them, replied within a couple of hours, John resolved my query ASAP and is sending the correct size next day delivery, with paid for postage to return the incorrect item. Perfect customer service. Will not hesitate to use again despite the mistake. Thanks!!!!
1 November 2017
Unprompted review
Outstanding Customer Service !
I have on many occasions extolled the exemplary performance of F18, each time and every time on various review sites as it's important to provide feedback for all the obvious reasons to customer and the organisation alike. For many it's how a company executes an order from placement to delivery will govern its assessment and that's right, but more than that it's how an organisation treats its customers when there is a query as can inevitably happen occasionally in a fast paced commercial world. I have just experienced my first ever minor issue and it's been handled with the utmost empathy and resolved immediately and to my entire satisfaction - now THAT'S the level of Customer Care that all businesses should aspire to. Entrust your order (large or small) to F18 and it couldn't be in safer hands in my book.
30 August 2017
Unprompted review
Highly recommend Function18
Highly recommend Function18 for all apparel.
Previously had an issue with one piece of
clothing but it was resolved quickly.
Super fast international shipping service,
great prices and friendly email customer service.
27 August 2017
Unprompted review
Good service and prices
16 July 2017
Unprompted review
Unacceptable customer service
Attempted to reach customer service to address an error in order five different times. Tried email and contact though website without anything but an auto response. Unacceptable customer service.
1 July 2017
Unprompted review
"I'm sorry if you found any of the …
"I'm sorry if you found any of the appearances misleading however this has never been a problem for any of our other customers in the past 10years of trading." --- respond from F18 after 3 days of my repeated enquiry.
I enquired about the correctness of two identical discounted items price which indicated same product same quality but great difference in price on the sale product page. Of course, you can set any price as you like but it is misleading and confusing. Henceforth, I sought for their clarification. The staff is completely apathetic about the customer's concerns. Arrogantly he just brought up dogmatic assertions that they have "NO" problem at all for the past 10 years. This is absolutely a "convenient" answer for any queries. Am I a trouble maker to waste my time? The customer service staff is a pompous little official who thought he controls the whole world golf product himself! The trouble with the world is that the stupid are full of cocksure!!
26 June 2017
Unprompted review
Reply from Function18
Hi Donald,
You queried why a seasonal colour was in sale, yet the same item in a non-seasonal colour, which carries over into autumn was not. Without patronising you with a lesson in economics, my colleague did his best to answer your question. In response you then decided to accuse us of actively trying to mislead our customers, using the vehicle of, for want of a more fitting phrase, some made up drivel. Feeling rightly aggrieved by this accusation, the employee in question (that you refer to as a pompous little official) rebuffed your accusation using nothing more than the facts, along with the precedent of 10 yrs plus of trading. As you were not in a position to contest his reply you did not come back to us (thankfully) and instead decided to leave a post on a review site that our site no longer supports. That Donald, I would suggest is an act of modern day cowardice and goes someway to confirming the underlying thoughts that you have about yourself and I quote 'Am I a trouble maker to waste my time?' - the evidence so far would suggest so, yes. To think that a hundred years ago better men, poignantly, were shot for less; I can't help but think that would have left a better legacy than the one you have created for yourself here.
To be clear my colleague received your email (forwarded from Global-e) on the Sunday evening and had replied to you by 09.10 of the Monday morning.
If you want to continue in a battle of words Donald, then please make sure you're appropriately armed.
Regards,
Andy
Arrogant, pompous and cocksure!
Iam in Australia found them on web saw …
Iam in Australia found them on web saw the great prices and thought give them ago and they were great cheap freight and great products brought one pair of golf shoes when they arrived i brought a second pair cant buy in Australia for that price will use them when i need something else next time.
14 April 2017
Unprompted review
Fantastic customer service
Great range of golf clothing. Always a promotion on and if you call them for advice they're incredibly helpful. Highly recommended.
27 March 2017
Unprompted review
Good service with excellent range
Never had a problem with f18...best golf apparel supplier out there
6 November 2016
Unprompted review
Golf snood
The item was easy to find online and purchase and the delivery time was excellent as it was for a birthday present.
5 November 2016
Unprompted review
Great delivery, choice and products
Excellent choice of product. Easily best range online. Delivery service superb
5 November 2016
Unprompted review
Great price, super fast delivery
Needed a new pair of golf shoes pretty quickly, ordered midday and received them by midday the following day.
3 November 2016
Unprompted review
Great service. Thank you.
Great service. Very quick delivery arrived as promised. Nice jacket good quality. Have worn in the rain as yet but nothe expecting any problems after reading reviews. Would definitely buy from this seller again. Thank you.
2 November 2016
Unprompted review
Fast efficient service
Easy ordering and fast delivery with the free shipping, arrived in 2 days.
2 November 2016
Unprompted review
Superb service
I ordered goods on Friday 28th October, received confirmation of the order within minutes by email. On Monday morning I received a message to say my parcel would be delivered between 10.20 and 11.20 am. At 10.23am my doorbell rang and the delivery man was there with my order.
The service and quality of my delivery is first class.
31 October 2016
Unprompted review
Good service
Delivered on time, good service and experience for a time purchaser.
31 October 2016
Unprompted review
Waterproof Trousers
Excellent product and service from this company would definitely recommend to anyone wanting good waterproof trousers
31 October 2016
Unprompted review
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