Fullrate A/S Reviews 

Its hard not to use offensive words, so ill do this quick.
I have had sooo many bad experiences with Yousee since they merged with Fullrate back in March. I cant count how many times we wernt able to see TV-channels we have payed for, and how often there has been errors in their invoices, and I understand that every company makes mistakes, and no one is perfect, but you could atleast compensate your customers with a free month of subscribtion or whatever, since you cant even delivere the product you have promised, half of the time!

Service over the years was decent.

Where they lose a star is partly in insisting that we send their router back (I have never been asked by any of 8+ companies in the UK for this), but mainly that they expect us to pay the 65kr to do so. Offering return labels would cost them 10-15kr per time, so this seems miserly.

Goodbye, Fullrate, and congratulations on making my last impression a negative one.

I shared my disappointing experience with Fullrate via Trustpilot. Here's some of what they wrote as a reply:

"We try our utmost not to devalue our customers and their wishes, but sometimes we find ourselves in a situation where nothing can actually be done."

That says something about Fullrate's poor concept of possibility.

All in all, their response made my experience worse :-I

Lyckily, there are many other companies out there with better service and not least, better prices ;-)

Fullrate registered the wrong SIM card for me, so I was stuck with no data for 5 days. Every time I tried to call them, I was placed on a hold with 60 people infront of me.

I was not so impressed with the service that was offered and am now starting to regret my decision of signing up with fullrate

I had issue with overused data, the amount for payment was high. I contacted Fullrate and they were very friendly, spoke English and listened to my situation. It was solved in the best possible way. Thank you!

I highly recommend to NOT sign up for Fullrate broadband subscription. The company does NOT deliver the promises that are made by its sales representatives. The offer is lucrative, but when you see the invoice you see an entirely different story from what you were promised. Also, customer service does NOT cooperate to resolve the mistake and just shrug it off by saying that they cannot do anything about it or that they will follow up with you, but do not contact you later at all.

My spouse and I recently got signed up (on 22/10-2019). We were approached by Fullrate's salesperson who sent us a good offer on my spouse's email.

The offer stated that if we sign up within the next seven days we will get the following benefits:
- 50/10 mbit internet connection
- 239,- kr. per month
- the first two months we will be paying half price
- both my and my spouse's mobile phone subscriptions will be reduced by 10, -kr. (from 139,- kr. / month to 129,- kr. / month on each subscription)

We signed up. Our internet got installed and on 04/11-2019 we received our first invoice. On the invoice we could see the following:
- We have to pay for internet connection of 25/5 mbit, instead of the promised 50/10 mbit.
- We have to pay full price for the first two months, instead of the promised half price
- We still have to pay 139,- kr./month for mobile phone, because the promised reduction by 10,- kr./month for each mobile phone subscription is applied on the internet subscription instead.

Clearly there is a mistake. Which can happen. After all, mistakes do happen all the time. But such mistakes should be resolved ASAP. Especially when there is a deadline for the customer to pay the invoice (12/11-2019)

We tried resolving the issue as follows:
- On 04/11-2019, We wrote an email to Fullrate's customer service. We did NOT receive an answer on that email yet. I think this is an issue that should be resolved ASAP, so both parties are happy.

- Therefore, on 06/11-2019, I contacted Fullrate's customer service on behalf of my spouse to resolve the issue. I gave the customer number and the support representative politely declined to help me, because the contract is on the name of my spouse.

She told me that there is a law, which did not allow customer service representative to look into the issue if they are not contacted directly by the contract person. The representative suggested that my spouse should contact customer service ASAP to resolve the issue.

- Therefore my spouse contacted the customer service immediately. She was told that the reason for the 25/5 mbit internet on the invoice is that our location only supports 48/4 mbit internet and the Fullrate's system automatically has set it from 50/10 to 25/5 mbit. It's not clear whether the issue is only on the invoice, or our internet connection is affected. My spouse was told that she will be contacted at a later point about why the prices are wrong, as the support representative needs to speak with the billing department.

- Today 07/11-2019, here I am, writing a review on Trustpilot, because we weren’t contacted by Fullrate’s customer service.

I am really sad and disappointed that all of this happens. I was really looking forward to start using Fullrate's internet, because I am really happy with my mobile phone subscription that I have with Fullrate. Also, a friend told me that Fullrate's internet connection is really good. But such a poor reception really leaves a bitter taste in my mouth. I really do hope that this mistake will be corrected ASAP.

I would like to note that on the email to customer service we supplied the offer email that was sent to us by the sales representative.

I also would like to say that the sales representative checked what internet connection is supported in our area. He told us that fiber connection is not an option for us, because it is not supported in our area. That's why he suggested us 50/10 mbit internet connection because he saw it was supported.

I am confused why support and sales are contradicting with each other about what internet speed is supported. Who am I to believe or listen to?

On a final note:
- Why is no one telling us what is possible and what's not?
- Why is no one giving us any assurance that the invoice mishap will be fixed?
- Why is no one telling us why this mishap happened in the first place?
- When and how the mishap will be resolved?
- Do you know what the sales representative wrote in his email?
"I hope you understand that we are not interested in any unhappy customers and only wish to make them as happy as possible.

So what I ask of you is to put trust in me to provide you a fantastic internet connection in your home, and you are always welcome to upgrade your internet speed if you want it to go faster or down grade it if it's to fast ;-)"

Unfortunately, Trustpilot does not allow attaching images/emails. But I am happy to provide them upon request.

har både mobil fastnet internet og tv pakke intet at klage over

Best internet and mobile company, I’ve been with. Customer service is of the highest quality and they do what they promise.

Overall the services provided are on a satisfactory level and I still plan to be with Fullrate for the time being. I believe that improving the out of country rate would even benefit boith the custormers and the company.

I have been with them from 2015,i cant think of any tv company again,i get the best service,get assistance when i need anall ways there to solve any technical problem,you will always be the first,thanks you again fullrate,

Er godt til freds med fullrate.

Am using Fullrate for many years. TV ,WiFi, Mobile etc. Never had a single problem. Always professionals and understanding employees. Thanks

Fullrate er det Best god service og Dækning er det god ikke problemer ksnn godt anbefale Fullrate.dk

Hurtig og billig telefoni, internet OG TV, yay! :)

Terrible terrible. Keep away. Very incomipant and rude

Worst connection we’ve ever had! We’ve had to unsubscribe to many of our streaming services as Fullrate cuts the connection every time we stream at home.

a company that specializes in deceiving people.
a company that specializes in deceiving people. The seller called me gave me an offer (Elias), but didn't mention much of subscription details.he never told me that I had to stay 24 months on my subscription

a company that specializes in deceiving people. The seller called me gave me an offer (Elias), but didn't mention much of subscription details.he never told me that I had to stay 24 months on my subscription.