Fuelman Reviews 

I am not pleased with the fees that gets charged to your account without any notice getting sent to you. I am not sure why we are still paying a surcharge fee for fuel increase when fuel cost is low. You never get credited for any fees but you surely get charged for every fuel increase. The other monthly charges are getting expensive.

MORE FOLLOW-UP - They did follow-up with our first problem only because I went on Trust Pilot. However, the problem continues and it's the same old story. NO ONE ANSWERS CUSTOMER SERVICE. No matter how much you beg and plead no one answers emails. Our company is now looking for alternatives. We suggest you do too!!

Follow-up - Thanks to Trustpilot my complaint got noticed and escalated. I am happy to say that it has been fixed with the promise that I can contact them in the future with any issues.

Customer service is TERRIBLE. They just do not respond.

Read your bills carefully. Fuelman currently adds $0.45097 per gallon to your invoice. They try to disguise it as tax. We call Fuelman office's to inquire. We pointed out that fuel prices at the pump already includes all taxes. They promptly hung up on us.

If you have been scammed, seek attorney now.

These people are SCAMMERS…Please Stear Clear Of Them

Rude person hung up .Refuse to help or answer questions.

Excessive fees and charges. Frequently locked out of website. Seems they are all about late fees a charges.

Carlos was able to help me with my issue right away and was very friendly. Much appreciated. Thanks

It was joyful calling customer support that’s exactly what I received thank you

This company is a SCAM! Do yourself a favor and stay away. They cannot explain to you the breakdown of your bill and continually pass you from their customer service department to their financial department when asked to breakdown my bill for me. Their invoices do not have a breakdown of fees and their customer service rep was coming up with numbers that were no where to be found on any invoices or statements. 35 minutes on the phone and I got absolutely no where with them. Complete waste of time and money. Do yourself a favor and GO ELSEWHERE for fleet management services.

Terrible customer service. I cancelled the account yet they still charged me for their annual exorbitant fees. When I spoke to them they said the account did not get cancelled. Now they are hounding me for the fees.

The rep made sure I understood what I was paying for and the benefits that comes with membership, and other additional information; Rebates, Awards, Road side assistants, gift card, etc. I appreciate this reminder and look forward to enjoying the additional benefits.

Please listen to the reviews!!!! They will charge you late fees before it's even hit your inbox, which is crazy because the same day you get the invoice, they are calling to tell you your late and to pay your balance, even if you have paid your balance you can expect a call. We have tried cancelling this card over 4 times now. Luckily, I have all the call recordings, and case numbers provided that if they don't fix this we will take it to the BBB and or the Attorney General.

Fuelman has supported every aspect of our company. Their customer service team is always available, we have had several credit increases in the short time that we have used them, their online site is easy to navigate and manage. We are very satisfied with them.
- Y&P Paving LLC

Our old company card BuilderPro sold our account to Fuelman and said everything the prior card could do will be exactly the same on the new Fuelman card.
They said transition would be smooth and seamless.
WRONG, we received our new cards 3 weeks ago but are still unable to use them at the pump.
First excuse was that the pin# were not enabled so they were going to correct that. Then the MCC was not programed correctly and was told that would be fixed within 24 hours. This did not happen.
Called again today and explained my troubles.
They said that the MCC was never enabled and assured me another 24 hours to fix.
3 weeks of nothing but trouble...still am unable to use any new Fuelman Cards at the pump.
Pretty sad when we were sent an emailed with "We will be walking you through this transition" THAT NEVER HAPPENED!!!
I'm shopping for new cards, but from the reviews here it sounds like even the cancellation process is stated as difficult and riddled with charges.
Save the aggravation and pursue other options.

UPDATE 10/7/2024 still unable to use Fuelman cards, company did contact our office to resolve issues 7 days ago and we were assured they were sorry for any inconvenience and promised to get the card failures corrected...sadly nothing has changed

Keep up the awesome work

As a user this company was ok. They did not provide the discounts promised up front. Once you try to cancel your account, good luck. I have called 4 times, received cancel confirmation emails, however, they still draft my account. If I operated my company this way I would need an army of attorneys. RUN before you sign up!!

Fuelman should be investigated, fined and be hit with a Class Action Suit. This company routinely takes 1 - 2 MONTHS to process and post a paper check payment. That's how I do it. That's how I have done it for 45 years. That's how my accountant wants me to continue doing it. Paper check by mail. I mail it ONE MONTH in advance, and always significantly more than the amount due ( overpay ) and I still get hit with outrageous Late Fees a month later because "We never received your payment". All my other Vendors send me an e-mail acknowledging and thanking me for paying, 3-5 days after mailing it. Not Fleetcor..........1-2 months every time, before they post my paymnet. This company is fraudulent, charges exhorbitnat and illegal fees, and needs to be investigated by the authorities.

Y'all are always willing to help

I'm a current (hopefully not for long) customer with Fuelman, and if there were a contest for worst experience I have had with infrastructure and customer service, they would take the blue ribbon with insolent ease.

Their past due policies are extortionate (they're literally trying to charge us 17.99%!), and if you pay using THEIR payment portal, it doesn't post until the next day and they count the payment as late if you pay on the due date.

Their website continually runs behind the data the rest of the company uses, so they'll shut off your cards while your view still shows you have remaining credit of thousands of dollars.

The website re-sets employees you've disabled - one of our termed employees has charged over $2K in fuel even though his profile was turned off.

The website dumps you out and you can't get back in until you call customer service and fight your way through the phone tree and verification. I've called them 5 times in less than 24 hours, and I'm STILL not able to get into my account. I'm fuming and I can't wait to find a different solution. I have to call them back again, and I'm dreading it.

Every interaction with customer service is fraught with restrictive policies and form following. There's always some reason they can't help you. They have no interest in acting as a business partner.

Be warned!