FSJ Shoes Reviews 

I have just ordered my 8th pair of shoes and lets just say I love them all. I have some issues with 1 pair of boots arriving with mo rhinestones but the company made it right by giving me a small credit.
I also had my stiletto heels break on one pair so they decided to give me another small credit wich helped including adding some extra spare studs. They are very responsive snd great to work with!

Communication from customer service was thorough, prompt, straightforward, and generous.

The product was quality and the replacement of the shoes that didn’t fit was handled very generously and assuredly for proper fit the next time

I ordered a pair of completely custom shoes: they are gorgeous! I sent some pictures of the shoe I wanted and the shoe I got is spot on. Fits beautifully and is beautiful. I wear a women’s us size 14 eu 46 normally. I’m a 15 in FSJ. I had a great experience with customer service, which is consistent. I ordered another pair of shoes from FSJ several months ago and customer service was excellent at that time as well; very responsive and seemed to care. I admit that shoe never turned out the way I’d hoped, but FSJ sure tried. Despite that shoe never really working out (they did try 3 times and there were no additional charges, it just never quite fit) my experience with customer service was good enough to make me choose to order another shoe from them: and this shoe is fantastic! Wearing such a large shoe size it is incredibly difficult to find shoes that fit and are something I’d like and so it’s very meaningful to get what I wanted. Be aware that shipping time is quite long, but so worth it.

I love Fsj I originally ordered in Dec for Christmas my shoes were too small seems sizing is a little different as I wear 12 but had to get size 14 boots, but FSJ accommodated me through the entire exchange. They sent 2 pairs although they didn’t fit they didn’t charge me until the 3rd try and it was only a $35 ship fee, and these fit. It was a headache because I missed my bday in Jan and Valentine in Feb but it’s May and I can wear my boots for summer. All I can say is be patient they will help you if issues arise. I wish to be a shoe model for them great quality shoes😍

I really appreciate the variety of styles and price points. However when completing the order, it’s unclear when the order will be shipped or received. Even the confirmation emails do not provide details of delivery.

Easy, great selection, found exactly what we were looking for.

I’ve ordered from XydShoes, and their service is remarkable! I accidentally ordered a size that didn’t fit and they offered for a full refund, with a new shipment of the shoes in the correct size with no shipping cost! They were very helpful and have very prompt responding, which is very reliable. I will be ordering from there again and referring to them for my friends!

The shoe matches my purse and dress perfectly..Thanks

The heels I ordered are beautiful and comfortable. I can not wait to wear them on my wedding day. I need to break in to them before the big day. I had an issue with sizing, usually a size 6 in heels in the US, received an exchange in size 5 and they fit me perfect. They are very similar to an expensive brand, the price tag is much better. Will definitely buy from this website again.

the tracking was very accurate and product is as shown...well done

Great experience, and I’m very happy with my new boots! On top of that, I received exceptional after-sales service, and communication was very easy.

Simple, straight forward, no reason to suspect any fakery. I suspect the quality will be comparable to previous purchases.

I WILL ORDER AGAIN AND AGAIN!! These shoes are amazing!! They are very high quality and made with precision. They are so beautiful and unique. I’ve worn them twice and lost count of the number of compliments I received from both men and women! The delivery time was a little long, because I’m impatient….but it was so worth the wait, and now that I know they are custom made upon order, I can curb my impatience! Customer service was very attentive when I questioned the length of time it had been. They were very responsive and reassuring! The size guide is very accurate, use the foot measurements and ordering is easy! I ordered the Black & Grey Mesh Straps Patchwork Round Toe High Heel Shoes in size 7.

Excellent Customer Service and Excellent Quality & Packaging. I have over 280 pairs of shoes of all brands and PROUD to have these in my rotation. I thought the shoes were too expensive for them not to be a name brand, however, it is for my daughter’s College Graduation and sacrificed it. I’m truly impressed, overly excited and so happy I ordered the shoes.

There email response time is EXCELLENT, quick and efficient. I highly recommend to try the footwear. You will not be disappointed.

At first, I had a bit of trouble with the shipping. I reached out to the company through email and they resent the shoes for me. The customer service was good.

When I eventually got the shoes, they were really good quality, so it was worth the wait.

The shoes I ordered and received did not fit well and had a strong chemical order, when I reached out to customer service, they responded immediately. They were friendly and helpful and they offered to send me a different pair of shoes. I was pleased with the level of service they provided and hope the replacement shoes work out better for me.

I bought these shoes for my girlfriend, and unfortunately, they were extremely uncomfortable and looked cheap. When I requested a return, FSJ initially told me I could keep the first pair and choose another pair instead.

We tried again, selecting classic black high heels, but they arrived with an oversized belt/latch that looked completely ridiculous and served no purpose. When I reached out to FSJ’s return department, I was told I would have to return both pairs, which I did via USPS (the cheapest option I could find - $60).

On top of that, while FSJ refunded the cost of the shoes, they did not refund the $30 shipping cost for the initial order. In the end, I lost $60 due to their product flaws and misleading handling of the return process.

This was by far the worst return experience I’ve ever had. Their team seemed more focused on keeping the shoes to make money than actually helping the customer.

Now I feel threatened.

The email I received this morning from Ms. Chen from FSJ shoes:

‘Changing the size requires remaking the shoes, hence the delay. Please delete your comment, and we will cancel your order and apply for a refund.’

Sincerely
Cara Chen
FSJ Support Team’

‘Please delete your comment, and we will cancel your order and apply for a refund’ was in bold lettering.

My review contains only facts about my experience. I was not told these shoes are being ‘handmade to order’. Had I known, I would not have changed the size, since my daughter’s size is between sizes 3 and 4, and we are on a time constraint (prom). Additionally, the FSJ size guide does not open to include the directions, and diagram, for how FSJ measures the foot. You have to scroll down to the bottom. I had no reason to scroll down, as my daughter wears the smallest sizes (listed at the top).

It is unethical to suggest I remove my review in order to receive my refund.

So Disappointed.

I ordered size 4 on April 1st for my daughter’s prom April 25th. I would have ordered earlier, but I had never heard of the company, nor come across it online before. I was truly very excited - it’s so hard to find ‘women’ shoes in her foot size. After the 3 business days, the order had not yet shipped. I contacted the company and asked if it would be shipped soon because my daughter is ‘in between size 3 and 4’ based on their sizing chart and I was unsure as to whether I’d need to (hopefully have time to) return size 4 and purchase size 3. The representative was prompt, provided a diagram of how to measure for ‘heel to toe’, and told me not to order two different sizes. Based on the diagram, I had not measured correctly and likely my daughter is a size 3 in their shoes. I was very appreciative. I later realized this diagram is on their ‘sizing guide’, but you have to scroll all the way down to get to it (my child is in the smallest size, so I had no need to scroll down). It was April 7th (same day I received the email response from the FSJ representative) when I confirmed to her the change to size 3. April 10th I emailed, again, asking if the shoes would ship soon (I did not expect incurring an entire new 3 day ‘processing’ time just for changing size). I am notified on April 11th the shoe is ‘handmade to order’ and she can try to ‘expedite’ the making of the shoe. This is very frustrating because, one, nowhere on the site does it say the ‘as is’ shoes are ‘handmade to order’ (the customized ones clearly are), two, the 3 day processing time is complete for the size 3 shoes so I don’t understand why there is a need to ‘expedite’, three, had I known the shoes are ‘handmade to order’ I would have kept the size 4 shoes (the difference in the size 3 and 4 is not that large, and her feet are a little on the ‘wide’ side). She now says to ensure I get the shoes on time I need to pay $30 expedited shipping. I refuse to do that. I could BARELY validate paying $120 for prom shoes to begin with.

So, long story short, scroll all the way down on the sizing guide to get a diagram of how to measure for the fit of your FSJ shoe, and ‘processing time’ = hand making the shoe to order, so do not expect it to be only 3 business days, in addition to the up to 12 day shipping time.

I love that I got a $10 off my first order. This site has amazing items to choose from.