I have rented in FriendlyHousing for 2 years now. They never solved issues I had with my room or the house. The landlords are really mean and rude. They even threatened to throw my things away once ev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I payed money for account and they didnt make me na account and didnt answering not helping....wery Bad experinces with this makelars
Terrible company. Complete rip off with awful customer service. Stay anywhere else!! FOLLOW UP: I did contact you like you tell everyone to who tells the truth about "Friendly" rentals and got no r... See more
Company replied
They offered vouchers for the cancellation of my booking last year due to the pandemic and are saying that it expires now when I still can't travel unless I give them a booking for next year. This is... See more
Company details
Information provided by various external sources
With our main office based in Barcelona we are market leaders in short and medium-term apartment rental since 2003. In September 2016 we joined the NOVASOL Group, part of Wyndham Vacation Rentals and are now part of one of the biggest holiday rental companies in Europe. We offer the best alternative to hotels in more than 20 destinations in Europe and America. Our goal is to ensure our clients feel at home during their stay in one of our apartments which is why we strive hard to go the extra mile to meet their needs.
Contact info
Pasaje Sert 1, 08003, Barcelona, Spain
- (34) 932 688 052
- marketing@friendlyrentals.com
- www.friendlyrentals.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great stay in Barcelona
Keys were very easy to collect, the apartment is situated in an excellent location. Friendly Rentals also office a free bag drop at their offices on the day you depart which was very helpful.

Reply from Friendly Rentals
It was excellent accommodation the…
It was excellent accommodation the apartment fully equipped excellent location with fantastic view

Reply from Friendly Rentals
Great place to stay
Great location just off Catalunya square and Las Ramblas, well equipped apartment and very clean
You get the key from their office which is about a 5 mins walk from the apartment
We had a great stay and would definitely stay there again should we come back to Barcelona

Reply from Friendly Rentals
A small but very comfortable apartment
A small but very comfortable apartment, has everything you need. The location is great. To the center of Madrid 5 minutes by subway.

Reply from Friendly Rentals
Beautifully appointed and located…
Beautifully appointed and located apartments in Seville. The apartments are light and airy and ours, for a family of 4 were really spacious. They have everything you could need for self catering, although we were only staying for 2 nights so didn't need an oven, dishwasher or washing machine.
There is a small pool and sunbathing terrace on the roof which provided a fabulous relief from the heat of the city.

Reply from Friendly Rentals
We have just returned from San Sebastián Villa Buda very disappointing
We have just returned from San Sebastián having stayed at Villa Buda rented through Friendly Rentals the position of the property was very convenient for the beach and the old town , that’s the positives on arrival we were met by the Macarena who insisted that I pay her cash when I pointed out that the invoice stated we could pay by card or cash she insisted on cash, some 1175.00 euros which took several visits to cash machines due to daily limits. We were told to leave it on the kitchen table as she has an office in the garage and would collect it later and not to worry about the noise coming from the garage when she is there with her two children husband and the dog? We where under the impression that we had rental the whole house evidently not. The pictures you supplied shows garden furniture with sun loungers and an umbrella on the table and chairs this was not there the table and chairs we’re filthy which we cleaned ourselves the whole house was filthy the washer dryer well the dryer did not work and the freezer door was jammed up with ice. Ants all over the kitchen the towels smelled musky plus the dust everywhere.
This is described as a luxury house unfortunately for us this was not the case. The total cost was 1550.00 EUR I expected the house to be cleaned if you would like photos I have them.

Reply from Friendly Rentals
My experience at Friendly Rentals…
My experience at Friendly Rentals Madrid was great. The apartment was located right in the middle of downtown Spain, walking distance from the Royal Palace and La Gran Via. It was very spacious, very clean, had lots of space to hang dry your clothes, 2 full bathrooms, and it even had Central Air Conditioning! (Most places don't have A/C). It was easy to find and had all different types of convenient stores right outside the apartment open late unlike many other Airbnb's in Europe. Thanks

Reply from Friendly Rentals
I totally recommend this company to…
I totally recommend this company to anyone
Very vvvv pleased with their services.
Excellent company!!!😘😘😘

Reply from Friendly Rentals
Perfect accommodation
Perfect accommodation for 4 people, close to the Metro station and also pretty close to the city center. The apartment was clean and fully equipped, the terrace is lovely.
Would definitely come back or book with Friendly Rentals again, in one of their various locations.

Reply from Friendly Rentals
Once again happy with the service
I'm using Friendly rentals for the third time, and I'm happy again with the service they have provided- nice apartments on good locations.
Thank you!

Reply from Friendly Rentals
Easy reservation Highly recomended
Easy reservation Contact made before we left Friendly Rentals arranged taxi at airport Charming girl met us at office gave us our key and gave information about Valencia
Excellent apartment very clean smart and well equipped in a quiet area with many restaurants ,convenient to bus Good value
Taxi arranged to take us back to airport
Highly recommended

Reply from Friendly Rentals
Friendly Rentals does not post negative reviews about their rentals
I stayed five days at a rental in Barcelona - I provided positive and negative feedback and Friendly Rentals ONLY posted the positive feedback and not the negative - that means that I will not use them again because I WANT to see the negatives - the negatives were that the heat did not work, they had no spare towels or toilet paper (I have never had to go out and buy toilet paper for a lodging), no incidentals (salt, oil), in the kitchen (this was a "premium" place), dust bunnies under the bed, and for the price, the apartment was very basic and low end furniture. I stayed at many lodgings throughout my month in Europe and this is the ONLY one that did not provide a welcome chocolate/wine/etc.

Reply from Friendly Rentals
a great apartment
We rented an apartment via friendly rental. The service was highly professional and the apartment great. It has fulfilled our wishes.

Reply from Friendly Rentals
Fantastic accommodation in a central…
Fantastic accommodation in a central location in Paris! All amenities required were there. Very helpful with local knowledge on arrival.

Reply from Friendly Rentals
I would recommend Friendly Rentals to…everyone who wants to have peaceful stay
I would recommend Friendly Rentals to everyone who wants to stay in a clean and cozy place. The apartment was comfortable with easy to use kitchen, clean bathroom and nice bedrooms. The location was very good with all transport close by and the keys pick up was perfectly arranged from the Company.
Would NOT recommend!! Our stuff was stolen!
I would NOT recommend this place! We checked in at the Barcelona office, left our place an hour later, came back a few hours later and our computer, iPad, camera, credit cards, and some jewelry were stolen. There was no forced entry and the door was locked (we triple checked before we left) so it was clearly someone associated with FR that had a key and knew we just checked in. We called FR that night and sent several emails. They did nothing for us! When we went to the office the next day, they "had no idea" and did not offer to help except to say we could go stay somewhere else and they would refund us, but nothing about our lost items. Luckily, Air bnb was able to find another place for us to stay. We filed a police report and were told this not the first time they heard their name associated with theft , so they will be looking into it. This company posts properties on air bnb under fake names like "Claudia" so that it appears you are renting from a person. They are shady, and not trustworthy. You don’t want to start your vacation like this!

Reply from Friendly Rentals
Modern apartments in old town Sevilla
Great modern apartment in middle of Sevilla old town.
We did find two elevators, one directly to garage, so very easy to bring luggage up an down.
Very nice open walkways to apartments.
Definetly considering Friendly Rentals Tempa Museum for next visit to Sevilla.

Reply from Friendly Rentals
Have failed to return my 200 pound…
Have failed to return my 200 pound damage deposit. Ignoring all messages on whatsapp so I know they have read them and ignoring all emails.

Reply from Friendly Rentals
Ideal apartments
We love these apartments. We stayed for the 2nd time just recently and we will definitely return when visiting our son again.
The apartments are very clean and modern and very well equipped. The shower is super and the large, comfortable bed is ideal. The building is in a lovely neighbourhood, close to restaurants and the metro but yet quiet at night.
Check in is friendly and informative and staff are always at hand to help if needed.
I have no hesitation in recommending these apartments to travelers and , as I said previously, I look forward to a return visit.

Reply from Friendly Rentals
cancelled my booking 6 days before travel!!
Booked sn apartment in the centre of Valencia 9 months ago and paid a deposit.the booking was for 10 people in one apartment. 6 DAYS BEFORE OUR FLIGHT they cancelled our booking and offered us 2 separate apartments near the beach which is miles out of Valencia centre which is where we need to be. Only a few days before we were asked to input all details of the party going including passport details etc for them to cancel it a few days later.
As you can imagine trying to source another apartment for 10 people with the same budget we have set aside (bearing in mind we travel in less than a week!) is absolutely ridiculous. One of the party members is disabled so a beach apartment when we need a central one is hardly meeting our requirements! To say we are disappointed is an under statement. To take a booking on an apartment 9 months before and then cancel 6 days before is disgusting! If I was to cancel I would lose money on my deposit - but when it’s the other way round we are given nothing in compensation apart from an apartment miles away that would end up costing us loads in taxis. Hardly fair or ‘friendly’ In my opinion.
I will never use this company again and would advise anyone else considering doing so to also look elsewhere!

Reply from Friendly Rentals
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






