Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!
United Kingdom
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a problem with the motor on our juicer, but on contacting Fridja everything was resolved in a very professional and helpful manner. Really great Customer Service from the focal point, Joanne.

Reply from Fridja
Hi, brought the juicer f2500, love the juicer but not sure if the left over fruits are ment to be still wet, or is it ment to be bone dry could you please clarify on this much appreciated.
As my one is wet and can be squeezed again to take more juice out .

Reply from Fridja
I was very impressed by the speed with Joanne responded to my message and solved my problems regarding a newly bought garment steamer. A replacement was arranged for the next day (and the faulty one taken away).
Very efficient service: thank you

Reply from Fridja
Nice buying experience. Smooth payment and delivery.
As for the juicer, it’s my first slow juicer and I really like it.
I’ve had it for a few months, no issues and seems to be holding up well.
Easy enough to clean under a hot tap and produces really great fruit juice. It also gives me peace of mind as I have to avoid added sugar/sweeteners for health reasons.
The leftover pulp composts well and my herb garden seems to like the result.

Reply from Fridja
Just so touched by their helpfulness at Fridja - Joanne did a marvellous job quickly replacing a lid whose knob popped out, quickly and efficiently. I was so grateful as I really enjoy my Fridja orange squeezer - makes delicious juice and is fun to use and easy to clean. I do recommend Fridja and particularly their great after sales service and team !

Reply from Fridja
So, received my F1900, and realised there was some marking on the lid (easy missed, didn't affect functionality).
Reached out to Fridja about 30 mins ago, and already sorted - replacement on the way already, courtesy of Joanne!
The juicer itself is fantastic, the customer service is fantastic - def' recommend!

Reply from Fridja
I enquired last night about an item that was showing as out of stock and received an almost immediate response. It turned out there was an issue with the link I was using, not the actual item. After a few quick and helpful messages back and forth, I was able to place my order today! I’ve been checking the stock on this juicer for months, and I couldn’t be happier with the fantastic service. Highly recommend!

Reply from Fridja
I have only recently started frequently using my Fridja juicer and it's incredible. The mango sorbet last night was perfect. I had a bit of trouble unscrewing the main masticating bit and customer service got straight back to me and it was sorted in a jiffy. Now a nice bit of morning juicing.

Reply from Fridja
Bought two steamers a handheld for my daughter and a standing one for me. Both broke within 2 years - out of guarantee. I’ll stick to my iron!

Reply from Fridja
There was an item missing from my delivery, I emailed about it on a Sunday and had a reply from the ery helpful Joanne within an hour, and by the Tuesday morning she confirmed that a replacement was on its way.
One of the most positive customer service experiences I've had in a long time. Well done Joanne, you're a credit to your organisation.

Reply from Fridja
Had a slight issue with my juicer clogging but it was completely resolved without any fuss or delay by Joanne in their customer service team. A pleasure to deal with. Thank you Joanne.

Reply from Fridja
Just registered my whole juicer with Fridja, excellent service and am impressed with how the juicer works for the price, fast with very dry waste.
Would recommend

Reply from Fridja
I didn’t hold out much hope of getting my issue resolved on line.
However, guess what, it was.
Now a happy bunny as steamer is working again.
Thank you

Reply from Fridja
I had to contact customer service as part of juicer had broken. Replacement part was dispatched very quickly. Excellent customer service. Thank you !

Reply from Fridja
We bought an F-1200 steamer and we are pleased with it. It is a great addition that helps a lot with laundry/ironing.
However due to some error in the marketing and manual description, since rectified, we could have reasonably expected a crease attachment. Fridja could perhaps have argued otherwise, but as soon as the attachment was available they sent us one f.o.c.
Customers services were attentive to this and easy to deal with. Bottom line - very good customer service.

Reply from Fridja
bought the F500 portable blender, and it’s a fantastic upgrade from the cheaper one I was using before. It feels sturdy and good quality. I’ve used it for smoothies, juices, iced coffee, and mostly for protein shakes. The battery life is impressive – I’ve had it for a while now and only needed to charge it a couple of times. Overall, I’m really happy with my purchase and have already recommended it to friends.

Reply from Fridja
excellent customer service. They found spare part for discontinued steamer and responded quickly.

Reply from Fridja
It was online, but talking to a real person who was knowledgeable and helpful. A phone number would have been good though - not everyone is comfortable with typing everything out.

Reply from Fridja
The Fridja F2500 juicer has genuinely surprised me with how well it performs. It delivers results that can easily compete with the highly-regarded Nama J2, but at a fraction of the price. As someone who enjoys fresh juice every day, I was initially tempted by the Nama J2, but its steep price made me think twice. After doing some research, I came across the Fridja F2500, and it’s turned out to be an amazing alternative.
The F2500 is a slow juicer that efficiently extracts juice, preserving nutrients and consistently producing a smooth, delicious drink. It’s user-friendly, easy to assemble, clean, and operate, making it a great option whether you’re new to juicing or have been doing it for years. I especially appreciate the large feeding chute, which lets you juice whole fruits and vegetables without the hassle of pre-cutting—saving both time and effort.
What’s even more impressive is that a friend of mine, who’s also passionate about juicing, decided to buy the Fridja F2500 after seeing how well mine worked. They’re just as excited about its performance and value as I am. If you’re considering the Nama J2 but are put off by the price, the Fridja F2500 is an excellent, budget-friendly option that doesn’t skimp on quality.

Reply from Fridja
Joanne Leighton thankyou amazing customer service quick and prompt when I had an issue

Reply from Fridja
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.