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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the product quality and design, often describing items as well-made, stylish, and effective. Many highlight the ease of use and cleaning for various products, from juicers to steamers, making daily tasks more convenient. The user experience is frequently praised, with people finding the products intuitive and efficient. However, some customers were dissatisfied with certain products, reporting issues like an oven not cooking properly or a juicer failing to extract juice effectively, with some even breaking after a short period. Conversely, customer service received mixed feedback; while many reviewers lauded the excellent and responsive support, a minority expressed frustration with unhelpful responses, slow communication, or unfavorable return policies.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and effectiveness of... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and helpful... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the superb service, quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

Here's I've been using the Fridja juicer for a while now, and it's become a staple in my kitchen. My husband insists on fresh juice every day, and honestly, I don’t mind—it’s incredibly easy to us... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Company replied


Company details

  1. Appliance Store
  2. Countertop Store
  3. Store

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Juicer Motor Repair

We had a problem with the motor on our juicer, but on contacting Fridja everything was resolved in a very professional and helpful manner. Really great Customer Service from the focal point, Joanne.

9 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Jeff

Thank you for taking the time to review us on Trustpilot! We're sorry there was an issue, but we're happy to resolve it quickly 💪

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

F2500 juicer

Hi, brought the juicer f2500, love the juicer but not sure if the left over fruits are ment to be still wet, or is it ment to be bone dry could you please clarify on this much appreciated.

As my one is wet and can be squeezed again to take more juice out .

4 April 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Alvera

Thank you so much for taking the time to review our f2500.

We really appreciate your purchase.

Best wishes
John Hughes
Team Fridja

PS The wetness of pulp can vary between fruits, but fresh fruit will always product drier pulp.

Rated 5 out of 5 stars

Impressive service

I was very impressed by the speed with Joanne responded to my message and solved my problems regarding a newly bought garment steamer. A replacement was arranged for the next day (and the faulty one taken away).
Very efficient service: thank you

28 March 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Rachael

Thank you for your kind words about Joanne. We're sorry you had an issue but we're super happy that it was resolved quickly 💪

Thanks again!
John Hughes
Team Fridja

Rated 5 out of 5 stars

My first slow juicer

Nice buying experience. Smooth payment and delivery.
As for the juicer, it’s my first slow juicer and I really like it.
I’ve had it for a few months, no issues and seems to be holding up well.
Easy enough to clean under a hot tap and produces really great fruit juice. It also gives me peace of mind as I have to avoid added sugar/sweeteners for health reasons.
The leftover pulp composts well and my herb garden seems to like the result.

23 November 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Richard,

Thanks so much for taking the time to leave a review. We’re really glad to hear your first slow juicer experience has been a good one and that everything from payment to delivery went smoothly.

It’s great to know the juicer’s working well for you and even helping out in the garden - what a great tip!

Best wishes,
John Hughes
Team Fridja

Rated 5 out of 5 stars

Wonderful Fridja

Just so touched by their helpfulness at Fridja - Joanne did a marvellous job quickly replacing a lid whose knob popped out, quickly and efficiently. I was so grateful as I really enjoy my Fridja orange squeezer - makes delicious juice and is fun to use and easy to clean. I do recommend Fridja and particularly their great after sales service and team !

17 March 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Louise,

Thank you so much for your lovely words! We’re really touched by your kind review, and I’ll be sure to pass your message on to Joanne - she’ll be thrilled to hear it.

We’re so pleased you’re enjoying your Fridja juicer. Thank you again for the recommendation and support - it means the world to us!

Warmest wishes,
John Hughes
Team Fridja

Rated 5 out of 5 stars

Recommended!

So, received my F1900, and realised there was some marking on the lid (easy missed, didn't affect functionality).

Reached out to Fridja about 30 mins ago, and already sorted - replacement on the way already, courtesy of Joanne!

The juicer itself is fantastic, the customer service is fantastic - def' recommend!

4 March 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Pajo,

Thank you so much for your kind words and for taking the time to share your experience! We’re so glad you’re enjoying your f1900, and it’s brilliant to hear Joanne got everything sorted quickly for you.

We really appreciate the recommendation—it means a lot!

Best wishes,
John Hughes
Team Fridja

Rated 5 out of 5 stars

Top notch customer service

I enquired last night about an item that was showing as out of stock and received an almost immediate response. It turned out there was an issue with the link I was using, not the actual item. After a few quick and helpful messages back and forth, I was able to place my order today! I’ve been checking the stock on this juicer for months, and I couldn’t be happier with the fantastic service. Highly recommend!

18 February 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Mel,

Thank you so much for your lovely review! We’re truly grateful to have you as a customer and really appreciate your support.

Best wishes,
John Hughes
Team Fridja

Rated 5 out of 5 stars

Bloody amazing.

I have only recently started frequently using my Fridja juicer and it's incredible. The mango sorbet last night was perfect. I had a bit of trouble unscrewing the main masticating bit and customer service got straight back to me and it was sorted in a jiffy. Now a nice bit of morning juicing.

18 January 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Pearse,

Thank you so much for your review, we're really happy you're enjoying mango sorbet in the evenings! Sounds amazing 🥰

We're always happy to help!

Thank you again,
John

Rated 2 out of 5 stars

Don’t last long

Bought two steamers a handheld for my daughter and a standing one for me. Both broke within 2 years - out of guarantee. I’ll stick to my iron!

11 January 2025
Unprompted review
Fridja logo

Reply from Fridja

Hi Bouria,

Thank you for your review and for responding to our team who reached out to you this week.

We’re truly sorry to hear about your experience with your steamers. At Fridja, we always strive to ensure our customers are happy with their products from the moment they arrive and for many years afterward.

Unfortunately, this review was the first time we were made aware of the issue, and as the steamers had already been discarded, we were unable to assist. Even for steamers purchased beyond their guarantee period, we would have appreciated the opportunity to help resolve this for you.

That said, we hope the gesture of goodwill we’ve offered has been helpful. As a small business, we deeply value your support and hope to welcome you back as a Fridja customer in the future.

Thank you again for your feedback.

Best regards,
John Hughes
Team Fridja

Rated 5 out of 5 stars

Outstanding service

There was an item missing from my delivery, I emailed about it on a Sunday and had a reply from the ery helpful Joanne within an hour, and by the Tuesday morning she confirmed that a replacement was on its way.

One of the most positive customer service experiences I've had in a long time. Well done Joanne, you're a credit to your organisation.

8 December 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Stuart,

Really appreciate you taking the time to review!
Pleased to hear Joanne was able to help quickly get your issue resolved.

Best wishes
John

Rated 5 out of 5 stars

A pleasure to deal with

Had a slight issue with my juicer clogging but it was completely resolved without any fuss or delay by Joanne in their customer service team. A pleasure to deal with. Thank you Joanne.

18 November 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Adam,

Really appreciate you taking the time to review!
Pleased to hear Joanne was able to help quickly get your issue resolved - enjoy your juicer :)

Best wishes
Eva

Rated 5 out of 5 stars

Just registered my whole juicer with…

Just registered my whole juicer with Fridja, excellent service and am impressed with how the juicer works for the price, fast with very dry waste.
Would recommend

25 November 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Richard,

Really appreciate you taking the time to review!
Enjoy your juicer :)

Best wishes
Eva

Rated 5 out of 5 stars

I didn’t hold out much hope of getting…

I didn’t hold out much hope of getting my issue resolved on line.
However, guess what, it was.
Now a happy bunny as steamer is working again.
Thank you

20 November 2024
Unprompted review
Fridja logo

Reply from Fridja

Really appreciate you taking the time to review!
Glad we were able to help - enjoy your steamer :)

Best wishes
John

Rated 5 out of 5 stars

Excellent Customer service

I had to contact customer service as part of juicer had broken. Replacement part was dispatched very quickly. Excellent customer service. Thank you !

1 November 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Linda,

Really appreciate you taking the time to review!
Glad we were able to get the spare part issue sorted - enjoy your juicer!

Best wishes
Eva

Rated 5 out of 5 stars

Very good customer service

We bought an F-1200 steamer and we are pleased with it. It is a great addition that helps a lot with laundry/ironing.
However due to some error in the marketing and manual description, since rectified, we could have reasonably expected a crease attachment. Fridja could perhaps have argued otherwise, but as soon as the attachment was available they sent us one f.o.c.
Customers services were attentive to this and easy to deal with. Bottom line - very good customer service.

31 October 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Rob,

Really appreciate you taking the time to review!
Glad we were able to get the attachment to you - enjoy your steamer :)

Best wishes
Eva

Rated 5 out of 5 stars

Great portable blender

bought the F500 portable blender, and it’s a fantastic upgrade from the cheaper one I was using before. It feels sturdy and good quality. I’ve used it for smoothies, juices, iced coffee, and mostly for protein shakes. The battery life is impressive – I’ve had it for a while now and only needed to charge it a couple of times. Overall, I’m really happy with my purchase and have already recommended it to friends.

14 September 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Richard,

Really appreciate you taking taking the time to review!
Enjoy your blender :) And thanks for the recommendations, really means alot.

Best wishes
John Hughes

Rated 5 out of 5 stars

excellent customer service

excellent customer service. They found spare part for discontinued steamer and responded quickly.

9 September 2024
Unprompted review
Fridja logo

Reply from Fridja

Thank you for taking the time to review!
Happy we were able to help you get your problem resolved quickly.

Best wishes
Ava

Rated 4 out of 5 stars

Human being not a bot

It was online, but talking to a real person who was knowledgeable and helpful. A phone number would have been good though - not everyone is comfortable with typing everything out.

22 August 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Mrs Scarfe,

Thank you for taking the time to review and pleased we could help.

Kind regards
John

Rated 5 out of 5 stars

Amazing juicer just like the Nama J2

The Fridja F2500 juicer has genuinely surprised me with how well it performs. It delivers results that can easily compete with the highly-regarded Nama J2, but at a fraction of the price. As someone who enjoys fresh juice every day, I was initially tempted by the Nama J2, but its steep price made me think twice. After doing some research, I came across the Fridja F2500, and it’s turned out to be an amazing alternative.

The F2500 is a slow juicer that efficiently extracts juice, preserving nutrients and consistently producing a smooth, delicious drink. It’s user-friendly, easy to assemble, clean, and operate, making it a great option whether you’re new to juicing or have been doing it for years. I especially appreciate the large feeding chute, which lets you juice whole fruits and vegetables without the hassle of pre-cutting—saving both time and effort.

What’s even more impressive is that a friend of mine, who’s also passionate about juicing, decided to buy the Fridja F2500 after seeing how well mine worked. They’re just as excited about its performance and value as I am. If you’re considering the Nama J2 but are put off by the price, the Fridja F2500 is an excellent, budget-friendly option that doesn’t skimp on quality.

9 August 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Sarah,

Thank you for taking the time to review and for your kind words.
The f2500 really is a great juicer!

Best wishes
Ava

Rated 5 out of 5 stars

Joanne Leighton thankyou amazing…

Joanne Leighton thankyou amazing customer service quick and prompt when I had an issue

7 August 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Alazay,

Thank you for taking the time to review!
Happy Joanne was able to help you get your problem resolved quickly.

Best wishes
Ava

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