freshtechsolutions.co.uk Reviews 

I have my PC from them from years back. It works very well. I want to order one fir my husband. Their telephone number dies not work and I can't find another one. Are they still in business.

Brilliant company!

The customer service is fantastic, they took plenty of time to help me choose the right PC for my son and then rushed it out so it would arrive in time for his birthday.

I purchased a custom built PC from these guys and well to be honest, it is fantastic. I had to ring them as I thought I found a fault and they advised me on how to fix it and it was my bad for not connecting one of my fans up correctly, very friendly, knowledgeable and approachable when I rang though. I am super happy with the build and the price was better than most competitors, a proper good company with great customer service. Thanks guy's!

It's been 2 weeks since I got my PC now and there have been 0 issues, everything runs great. Easy to customise for exactly what i needed. Very fast delivery too, all round excellent service, would recommend!

Should have written a review earlier, had the PC 3 months now. Extremely competitive on price at the time. No problems and delivery was quick (next day) even though I didn't pay extra for it to be quick. Have also had their support staff reply quickly and they are knowledgeable. Agree with other comments on good build and performance. I too though had to sort my own hard drive out, so if you have an SSD check the other drive is configured properly before you do much else.

Cant fault this companies after sales customer service.
We had a problem with a desktop we ordered, freshtech collected solved problem and returned pc to me with 24 hour delivery at no extra cost.

My son now has a monster gaming pc that delivers crazy high frame rates.

This company knows what pc parts compliment each other and saves all the hassle of building it yourself.

I will buy from this company again and would thouroughly recommend them.

My son had the i7 7700 k chip and 1060 6gb graphics card and 16 gb ram with sama ark case, if anyones interested, this runs fortnite max settings 200fps and minecraft 1500+ fps.

With the case fan on full the maximum graphics card temperature has been 55 degrees, so I know this set up has the right components and
works flawlessly.

Did an express order in their web, 2 days after without news from them and with the money locked in my account I decided to call them just to hear that order was cancelled. They didn’t even bother to send an email. If that’s the experience of someone trying to purchase something I don’t want to experience their post sales support, I bought my somewhere else

I will save the page and wait for the reply, couple months ago i order the whole new PC, everything would be fine if not for the fact that on the page back then it satated the graphics card (GTX 1060 6GB) was dual faned, it showed 2 fans on the picture AND in the description box, what i got in the end was Zotac 1 faned version mini, which will probably last me for another 1-2 years instead of 3+ (due to overheating). Even as of today (17.02.2018) it shows 1 faned picture but 2 faned description. And the fact that i bought that PC like half a year ago i probably won't get it changed now.

Canceled my order without any explanation. Poor customer service. Won't be using ever again! Would't recommend unless someone is looking to waste his time and freeze his assets on their account

I bought a pc in 2015 mid range one all works great,In 2017 still doesn't miss a beat, so I have ordered (2017) two gaming pc's for my kids, arrived a few days later well packaged, setup was easy, great service.Not had any problems so can't comment on after service. Did send a email to ask a Question got a answer the next day.Well done FTS will buy again.

Where do I begin?

A few years ago I ordered a new computer from here and had problems, my computer would turn on for a couple of seconds and then turn of beeping 3 times, they took it back for testing and a week later I got my computer back.

Guess what?

Still broken.

I rang them up numerous amounts of times and they eventually agreed to take it back and "test" it again, which I'm sure means they'll put it in the warehouse for a few days look at it, turn it on once, hit it with a stick and say it works at the top of their lungs. They eventually changed the graphics card to my delight and I never had to bother with them again.

Well, so I thought.

Recently I've been looking to upgrade again and well... who can resist a top of the line computer for £200/300 less than the competition?

The mug writing this certainly should of resisted.

So I ordered my computer, 7700k, 1080ti, 3000Mhz ram, basically a massive upgrade from what I had before, I was excited to say the least.

It turns up before the expected delivery time, great! I can play my new gaming computer! Turn it on set it up all good, I look at my memory, I can't find my 2tb HDD installed on my computer, I don't care how good or bad you are with computers, you shouldn't have to install a hard drive when you spend 1.5k on a pc, when I rang them they told me I'd have to install it myself, after watching youtube videos I found out how to do it.

Then the next problem occurred, I'm playing PUBG, trying out my nice new computer happy as larry, my cousin told me to download MSI Afterburner to see what temperature my graphics card was running at, as I expressed my concerns to him because the top of the case was getting hot. Guess what? 84 degrees, so when I was on the phone to them I asked them if it should be getting that hot, I knew it shouldn't be because he's got exactly the same setup and he wasn't even using the fans on his graphics card, they told me it should be running that hot. When I said it shouldn't be, he blamed the case I was using, why allow me the option to use the case if its not viable???

Finishing this off anyway, I didn't have time to ring them myself so I had my sister ring them, she's a lot better on the phone than I am anyway, I wanted a refund because I wasn't happy with what I've got, I didn't want them to test it, just my money back, I'd pay the fee for the courier to pick it up just get rid of this rubbish thing... Anyways, they first of all refused to give me a refund, even though it states on their website: "We offer a 30 Day money back guarantee if for any reason you change your mind or the product is not what you want we will issue you a full refund of monies paid to us excluding postage service upgrades once the item is returned in its original condition including all original packaging and boxes." So we threatened them with false advertisement and scamming people and they finally gave in.

Hours of phone calls later I finally have my money back.

Go elsewhere, don't use this company!

Arrived 1 day before expected - Everything set up and ready to go - purchased a Wi-fi card and was expecting to Fit it - pleased to say it arrived fitted already - spec of gaming Pc is fantastic - most importantly my son loves it

Very quick delivery, my PC cost £900 and is worth it, compared to other companies prices. Brilliant speed no issues at all and I would totally recommend buying from here to get the best prices for a pre-built gaming PC! Also great customer service :)

I ordered a £870 gaming bundle(pc -intel i5 7500 and gtx1060, monitor, wifi and mouse and keyboard) from fresh tech. I was a bit worried from ordering from this company looking at a minority of their past reviews but that was outweighed by positive ones. Their bundle pc's are "great performance for value" and arrived within 3 working days in perfect condition (no dents or out of place components), the pc runs super quick and is reasonably quiet. Great job FT! This was my first ever pc buy and it was a pleasant one, overall I would recommend freshtech to all!
# Please note that the graphics card is from a company called EVGA and the pc I ordered comes with a standard intel cooler which is okay for gaming but there's plenty of room for a better cooler.

Excellent service and great prices ......extremely happy with my pc......recommended a+++++++

No problems with these guys - Negatives are clearly from hoax accounts as there ebay / amazon and face book are 99.9% positive reviews. .

The best part of buying this PC was that it arrived in half the time stated.
Not being ready to put this in place where I want it yet (decorating), I thought I'd unpack and set it up to check it was all okay, found several issues with it.
I had an SSD and HDD installed, the HDD was not visible.
The DVD wouldn't open, it just made a clunk.
There was no sound, and I found a dent in the side panel about the size of a 1p piece.
Also Windows wasn't activated but the packaging was open showing the product key.
I emailed them with the issues and this was their reply,
"Hi,

OK, sorry to see it has arrived damaged to you, is there any damage on the box at all? The DVD drive problem may be related to a cable on the back coming off, if you are comfortable checking inside the PC then you will be able to re-attach the one that’s come off.

Have you also got an SSD and a HDD?

Windows should be fine, just try activating the key as this is something we don’t do, it is up to the customer to activate their copy of Windows.

With best regards
Customer Support
Freshtech Solutions Ltd"

I did what they said and found answers to the issues.
HDD was hidden in the settings.
The DVD drive wouldn't open as the drawer was up against the front panel.
There was no sound because it was disabled and the audio header from the front panel wasn't connected to the motherboard as the lead wasn't long enough.
I fixed all the issues apart from the dent.
I have emailed back and forth quite a few times, I have tried to get them to replace the side panel and did ask if they would pay the £4 for the audio header extension.
All they keep saying until recently where things have gotten quite nasty is I shouldn't have touched it and only returned it, even though as stated by them above that if I'm comfortable to check inside and reconnect cables.
They refused to pay the £4 for the cable and if I want the side panel replaced then I have to send the complete PC back.
I have said I am not happy to do this with all my details and files now installed but they refuse to budge.
Recent emails are making me feel like they are trying to place the blame on me.
They have stated in the emails that they also check all PC's before leaving and there is no way they would let one go out in this state.
Obviously my word and photographs are not good enough.
Looking at their Facebook, Ebay and other places I've found then since there are many other people that have had similar problems.
They do have many more positive comments than negative but that doesn't make their poor customer service and helping those with issues does it.
They've had their money and that's all they are interested in by the looks of it.

My pc came with a 12 month warranty. I had to send it back for repairs because it was experiencing problems. The process went ok. 4/5 months down the line my warranty was coming to an end and guess what... I start experiencing the same issues again. My warranty expired last Friday. I contacted them by email on Monday and received no reply. Phoned them on Wednesday and was asked to email them. Emails were sent back and fourth regarding the problem. Friday morning comes I receive a email from them telling me it's probably a graphics card issue but unfortunately my warranty has expired so they can't fix it. To cut a long story short, they was making up the warranty rules and finding any loop holes/excuses not to honour the warranty contract. Very dissapointed and will be taking matters further.

First time buyer. Great price for the top branded internal components. Configured easily for a cheaper case etc. (which was good quality never the less). Very fast service, answered a query about a bundled free game quickly. Would without reservation use them again. Had kit for about 6 months now, no problems at all.

Had to send the computer back and forth about 4 times and even after showing evidence of the computer crash report was I was still getting a thumbs up from them saying it was ok and there was nothing they could do. They eventually gave me new hardware and then sent the computer back in a awful state with dents and scratches and missing plates and power lead. They did fix it however now it has a heating problem which they say is normal for the graphics card they put with it which was not the one advertised when bought. It also will not let me update the windows what so ever😊. Waste of over half a grand.

Update- granted I did not send it back in original packaging, so I gave it more packaging than it came in to begin with, to make sure it was secure. I even called them whilst it was in there hands and they did not mention any damage indications. So it wasn't until it was sent back in there packaging that the damage was done 😊. As for the updates, that was after they reinstalled the OS when it was sent back, and I was told it was because they were not releasing the update in my area at the time so try again in a few weeks, in which it still did the same.