Freshpair Reviews 

The bra I ordered fell apart after less than two months! I didn't even wear it every day. They refused to replace it or refund my money.

Dreadful customer service 👎
General bot type reply
No real feed back on “ lost “ in transport items
Give them a miss

I did not receive two out of three products. Got a run around about it. Have proof in my hands! Dvrewyou fresh pair. Ripped me off over $40.!!!

Late order due to company delays in shipping. Customer service didn't care.

This is the worst company to oder from. Their staff and managers are extremely rude and they do not care about customer service at all. Do not buy from them.

Placed my first order with them but got only 1 out of 3 items I ordered. Tried to get in contact with their customer support but the link to their email doesn't exist so since I live in Europe there's no way for me to get in contact with them directly. I'm very disappointed and cannot recommend anyone buys from them.

Loyal repeat customer, always had a good experience until now. Placed an order on 12/6 for a Christmas gift. DHL tracking showed it stopped in Grand Prairie TX and USPS showed it was waiting to be scanned in. I reached out to FreshPair on 12/22 and was told to wait until 1/15/22 to see if it could be located and delivered. Found the same items on Amazon for $2 more, so I asked for a refund. Then they offered to re-ship the items as they filed a claim with the carrier to recover the $40 in items. They lost me over $40 that they knew they would not lose in any case.

If you are like me and want the quality and don't care about price there are fine retailers you can shop at online like Macys or like I found, Amazon carries some of them for the same price. And if you have a problem they don't tell you to wait a month before they will do something.

Excellent quality. Great packing. Fast shipping. Product photo on site 100% as product arrived. Recommended. A+++++

I never received the order that I paid for.

BEWARE: Return postage cost me almost $17 to return 8 pair ladies briefs from $65 initial purchase. (Did not like fit or fabric.) They do not provide return label that offers discounted mailing rates — most reputable online companies do. I know from personal experience in working with a large company, the companies that do a lot of mailing negotiate extremely discounted rates. Fresh Pair does not pass that onto their customers. I have never minded having $7-$9 deducted from my refund for the companies that provide a return label. Wish I had read the reviews prior to purchasing. For past year I have only shopped online due to my age & feel that this company is taking advantage of pandemic online shoppers. Speaking with customer service representative was futile. I will never shop this company again.

I placed an order and then read the reviews. I almost attempted to cancel my order after reading them. I'm glad I didn't. Quick shipping, received exactly what I ordered. 100% Authentic, not knock offs. Don't believe everything you read on the Internet. 5 stars for my experience with Freshpair.com

Fresh pair uses USPS as their delivery partner, but doesn't stand by the their choice when it comes to issues. USPS scanned a package as delivered and placed in my mailbox, but it was not. Fresh pair CS tooks over 7 days to get to a resolution which was for me to charge back against the purchase. Yikes. I would never order from here again.

This company promoted a buy one get one free sale, but when you put the items in your shopping cart, it did not apply the sale correctly. I sent them screen shots that I took at the time that I was trying to order. When I presented this to customer service, they said that was not the sale. The sale was for buy one get one 50% off. I went back to the website and took screen shots again because the "sale" was still being presented. Then, an hour later, they changed the sale to "buy one get one 50% off buy one get one free". Basically, the "marketing dept" was trying to cover their butts. I took screen shots of this and sent it to them. Still would not honor their sale, nor own up to their mistake. This seems to be a common occurrence, so be sure to check your carts pricing before checking out. Sad, I have been a customer for awhile, but no more. You get better prices going directly to the manufactures sites... I found that out after going through this.

Shipped me damaged merchandise (hole in one of the bras). Description stated they are lightly lined but they are not. When attempting to return they would not provide a prepaid return label. NEVER AGAIN!

If I could give it a zero I would. I ordered from them and they took my money right away BUT I STILL don’t have my items. There are two shipments. I have been in contact with customer svc. that is also a joke. They have given me so many delivery dates and promises. Now I find out the jogs. got to my city but returned fir insufficient address. I requested a refund right away and I’m being told they have to send the info to another dept. and they will decide if I get refund or new shipment. NO WAY. I’m contacting BBB and the CEO of this scam company.

DO NOT ORDER FROM THEM-you will waste your tome and money. SCAMMERS

Spent $60 on 3 pairs of men's underwear and while they were in stock at payment time; once I paid, 2 of the items are backordered for a month. What a joke.

Thank you for the reviews.
Almost bought 3 bras but trust these customerS.
Will take business elsewhere. This John dude, change your name to Frank.

Overcharged me and won't resolve it!

Sent me double 1 item and charged me for both. When I requested a return/refund they said I will have to pay the shipping cost to return the item for my refund.

John from customer service kept emailing me saying that I ordered it. I did not but now I'm forced to accept it.

I didn't ask for 2 of the item why should I be forced to pay for shipping to return it?

Don't shop there!

ABOUT FRESHPAIR.COM - John, I think that's his last last, deserves the 71% bad press that he and his company's received. VERY DECEPTIVE advertising that he had the ***^&*(& to defend. 75% off in big 2 inch block letters and far and apart from that a 1/16th lettered 'selected styles' - no where near the 75% off. Then, John tries to defend this by deflecting to his market8ing ream. BAIT AND SWITCH any way you slice it!! Dishonest, deflecting, obtrusive, very deceptive... buyer beware.. Instead, do NOT even think about buying from Fresh Pair!! A joke.