Ordered a pair of Saucony sneakers, even after the pricey UPS delivery outside of EU it came cheaper than any other option I found to buy them online. There was a small delay from them while moving... See more
Company replied
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See what reviewers are saying
Really recommend this shop, very quick delivery to the UK
Company replied
After ordering everything went very smoothly and it arrived on time, did not run into any issues.
Company replied
Everthing was really good, there are only few articles that stay in the shop but not avaible, be carefull ;)
Company replied
Company details
Written by the company
Freshcotton is dé plek waar je online streetwear koopt met merken zoals Nike, adidas, Daily Paper, Patagonia, Polo Ralph Lauren en The North Face.
Contact info
Amsterdam, Netherlands
- 020 428 59 17
- support@freshcotton.com
- www.freshcotton.com
POOR CUSTOMER SERVICE
A member of the freshcotton team (Babette) confirms that they have a bug in their system that doesn’t process new delivery addresses. Mind you I reach out to them so they can change the delivery address because the right address is clearly stated within my order overview. Babette’s response: “We cannot change this anymore because it has already been shipped” lol, I placed the order like an hour ago so they could’ve definitely changed this.
So, I paid for the delivery but due to a mistake on their behalf they expect me to go an pick-up the order at a pick-up point which I’m not willing to do hence the fact that you actually pay for the delivery! I’ve placed numerous orders before but this will definitely be the last one, worst customer service ever...
2 July 2021
Unprompted review
Reply from Freshcotton
Hi,
I'm so sorry that you had to deal with our system error and that you experienced our service that way! Our apologies.
The shipping costs have just been refunded to you. You can expect this on your bankaccount within 2 business days.
Sorry for the inconvenience. - Isa
Reply from Freshcotton
Hi Teresa,
We're happy to hear you think our service is fresh :) - Isa
Reply from Freshcotton
Hi Thomas, Thanks for your positivity! Hopefully we'll see you soon again :) - Babette
Great service.
25 June 2021
Reply from Freshcotton
Hi Gareth , Wat fijn om te horen dat je tevreden bent! Veel plezier met je aankoop. - Babette
Reply from Freshcotton
Hi! Wat vervelend dat je dit zo hebt ervaren. Zou je ons een mailtje willen sturen naar support@freshcotton.com? Dan kunnen we samen tot een oplossing komen! -Babette
Reply from Freshcotton
Hi Mohamed,
We doen ons best voor onze super klanten! - Blue
Super happy mee!!!
Super mooi collectie! Website is echt on point! 🙏🏻
Snel verzonden, mooi verpakt. Super happy mee!!!
25 May 2021
Reply from Freshcotton
Hi, wat fijn om te horen! Als jij blij bent zijn wij dat ook :) - Isa
Fast and reliable
25 May 2021
Reply from Freshcotton
Hi, we're happy to hear this. Thank you Burak. - Isa
Freshhhhhhhhh
24 May 2021
Reply from Freshcotton
Hi Rutger, we're happy to hear you think our service is fresshhh ;) - Isa
Awesome service
21 May 2021
Reply from Freshcotton
Hi, we're happy to hear you think our service is fresh :) - Isa
Best products in the Netherlands
The products are perfect and normally the delivery is also on point. Lots of diffirent styles and they update their assortiment weekly.
Only thing is that their customer service is not very professionel when i had a question. They were nice to me but just not very professional
18 May 2021
Unprompted review
Reply from Freshcotton
Hi John, good to hear that you like our assortiment! Thanks for your feedback. - Isa
Excellent service, delivery and packaging!
Excellent service, quick delivery and convenient packaging.
17 May 2021
Unprompted review
Reply from Freshcotton
Hi Jan-Willem-Peter-Lees, We're very happy to hear this! Thanks for the review :) - Isa
Love this store
16 May 2021
Unprompted review
Reply from Freshcotton
Hi Bas, we're very happy to hear this. We love happy customers :) - Isa
Reply from Freshcotton
Hi Robbie, we're happy to hear you think our service is fresh :) - Isa
Quick and secure delivery
Quick and secure delivery. No complaints. Will order again!
12 May 2021
Unprompted review
Reply from Freshcotton
Hi Sander, we're very happy to hear this! Hopefully we can help you again soon :) - Isa
Wonderful :)
Received my sneakers within 24 hours. Perfect service & quality. Would buy again
11 May 2021
Unprompted review
Reply from Freshcotton
Hi! We're very happy to hear this! Hopefully we can make you happy again soon. - Isa
Reply from Freshcotton
Hi Nick, we're happy to hear you think our service is fresh ;) - Isa
Great service
Good service, clear and timely responses to questions, fair treatment.
5 May 2021
Unprompted review
Reply from Freshcotton
Hi, thanks for this review. We're very happy to hear this! - Isa
I always order at freshcotton and never…
I always order at freshcotton and never had a problem! Quick service and nice clothes! Definitely would recommend it to everybody! Thanks for the good aervice
5 May 2021
Unprompted review
Reply from Freshcotton
Hi, we're happy to hear to hear you think our service is fresh :) - Isa
Reply from Freshcotton
Hi Olivier, we're happy to hear you received your package fast! We're happy to help you. - Isa
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