Fresh Car Reviews 

I booked my car in for a full valet with dog hair removal.
The technician arrived over two hours past the booked arrival time. Then proceeded to try and charge me an additional £70 due to the "state" of my car! I have taken pictures of my vehicle prior to his arrival that show that the condition of the vehicle is not in a state. Crumbs, sand and dog hair. Hence it needing cleaning
...

On time, polite, perfectionist, tries to get you in asap and looks to give you the best price and alternatives.

I used Fresh Mobile Car Care for a stone chip repair on my vehicle. Unfortunately, I was disappointed with the overall outcome, as I was not fully satisfied with the finish of the repair, including the colour match and a visible blemish that remained in the repair area.
I also had concerns about a dent that became apparent after the repair. I am quite knowledgeable about my car and am confident there was no additional dent in the repair area prior to the work being carried out. Whilst I understand that some dents can become more noticeable after a repair, I have photographs taken on the morning before the repair which clearly show that this dent was not present. Fresh Mobile Car Care did not accept responsibility for the issue, and despite my request for them to come out and assess Taher’s work, they declined. I subsequently incurred additional expense having the dent assessed and rectified separately.
The complaint process was lengthy and, at times, frustrating. As mentioned during my complaint, I found some of the communication from the technician (Taher) via WhatsApp to be confrontational, which did little to reassure me that my concerns were being taken seriously.
That said, I would like to acknowledge Matt Brown, who ultimately engaged with my complaint and offered a 50% refund as a gesture of goodwill to bring the matter to a close.
Whilst I appreciate the refund, I remain disappointed that I was left out of pocket and did not achieve the standard of repair I had originally expected. Based on my experience, I cannot say I would use the service again.
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simon and connor came out and did an incredible job. the car has been thoroughly cleaned and looks and smells amazing. great customer service too!

Safet worked extremely hard in hot weather ,left my car sparkling and shiny inside and out would thoroughly recommend him to one and all.
Extremely polite and friendly guy , would have him back anytime,many thanks Safet.

2nd time using Fresh Car and very happy with the result. The car looks new and the process was seamless. Very easy to update the date as well. Very happy with the price I paid and would use again.

What an awful experience with thuis coimpany. Paid over £200 for a full valet etc and they sent all details for a date 3 weeks later. Sent details of the valeter and confirmed date with phone number. On the day, didnt bother to turn up, didnt phone and after trying to find a phone number (couldnt), I had to speak via a message service and all they said was the guy was a franchisee and couldnt do anything. Cancelled due to a van issue. Patheticv, rubbish service, will never use again and do not recommend anyone else does.

Shaun Myles arrived ahead of time at the caravan, and was keen to get on with the job. He was very polite.
When I returned, at about 10:30am, he getting on with
the waxing. He phoned me around 12:10pm, to let me know he had finished, so I went back to the caravan to pay him, and I was very pleased with his work.

The service was fantastic, my car is clean, it's gleaming! The service provider was friendly and the job was completed to an excellent standard. The initial service was rescheduled due to really bad rain and I was given a slot a couple days later to suit me.

I had Shaun come to valet my car...a really friendly guy and the valet was excellent ...will definitely use Fresh again

Seems a common thing in reviews of not turning up to a job, I had the same . Waste of time . Wouldn't recommend .

Very disappointed with both the quality of the service and the complete lack of customer care afterwards.

I paid £165 expecting a professional, high-standard detailing service. Unfortunately, the results were nowhere near what was advertised or what I would reasonably expect for that price. As soon as I received the photos via WhatsApp, I could already see that the work had not been completed to a professional standard. In my opinion, the quality was closer to a basic £20–£30 car wash than a premium detailing service.

For comparison, I recently had another vehicle professionally cleaned in London for £95, and the difference in quality, attention to detail, and professionalism was huge. That service included protective covers on the steering wheel, floor protection, an air freshener, exterior waxing, before-and-after photos, and proper finishing touches. None of those standards were met here.

There were still dirty areas inside the vehicle, including storage compartments and central interior sections. Some black trim areas were left with visible marks that I was able to remove myself very easily afterwards. The seats were also left with visible stains despite the service being advertised as a professional deep clean.

To make matters worse, I had already removed all rubbish and vacuumed the car before the appointment to save time and allow the cleaner to focus on the detailing work. Despite that, I still had to purchase cleaning products afterwards and correct some of the issues myself.

The appointment was also approximately one hour late.

After the service, I contacted the company manager, provided detailed feedback, and sent multiple photographs showing the issues. My message was seen but completely ignored. I received no response, no apology, and no attempt to resolve the situation.

I also contacted the individual who carried out the work and sent him the same evidence. Instead of addressing the concerns, he blocked me.

What disappoints me most is not only the poor quality of the work but the way the complaint was handled. When a customer spends £165, provides clear evidence of the problems, and requests a fair resolution, the least they should expect is a response.

Based on my experience, I cannot recommend this company. The service did not deliver the standard advertised, and the aftercare and customer service were even worse. I will now be pursuing the matter through the appropriate legal and consumer protection channels.

Very bad company

I have booked in a full valet service from Fresh Car. I am very happy with the service provided by Simon. He arrived on time, explained everything very well and did a great job with my car. Highly recommended.

I had a signature Valet done by Stevie today. The profile did say it was like when your car came new out of the show room. I vouch that this is absolutely true. Stevie worked solidly for 4 hours and the result is outstanding. Suffice to say I am delighted. I have used Fresh Car Valeting before and I would definitely use again. Come highly recommended by me, especially Stevie.

Excellent service and very pleased with how clean my car was inside and out.
Will definitely be using them again.

I am writing to formally express my disappointment regarding my recent experience with Fresh Car.

I joined with genuine enthusiasm and a long-term vision, paid the required deposit, and looked forward to beginning the onboarding and training process. My intention was not only to build a successful business with Fresh Car but also to invest further and expand in the future.

However, after deciding not to proceed, I was informed that £600 would be deducted from my deposit for “staff time” and preparatory work. When I requested a clear, itemised breakdown explaining how this amount had been calculated, no detailed evidence was provided.

At the time of my withdrawal, I had not attended training, completed onboarding, received customers, started operating, or generated any income. As a result, I found it difficult to understand how such a significant deduction could be justified without a transparent explanation.

My primary concern is the lack of transparency throughout this process. Despite repeated requests, I was only advised that the deduction related to internal staff time and preparatory work, without any supporting evidence detailing hours worked, tasks completed, or the basis for the calculation.

I was also disappointed by the way my concerns were handled. Rather than receiving the clarification I requested, I was presented with a final position and informed that no further discussion would take place.

This experience has significantly affected my confidence in the business. I had originally intended to pursue future investment opportunities with Fresh Car, but the handling of this matter has unfortunately changed that position.

I believe transparency, fairness, and open communication are fundamental to any franchise relationship. Regrettably, my experience did not reflect those standards. I therefore request a full and detailed explanation of the £600 deduction and a review of the decision to retain these funds.

The valet was excellent and the car looks and smells fantastic which was no easy task in the pouring rain!

Joe did a great job my car looks like it did and smells like when i brought it from the showroom highly recommend what he has done.

Always a friendly and polished experience when Mike takes care of my car.