www.frenchclick.co.uk Reviews 

222
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the fantastic selection of authentic goods and praise the wonderful quality of items like baking products and cheeses. People frequently mention that parcels arrive on time and are carefully packaged with protective cold packs for keeping perishable goods fresh. However, some customers also noted occasional problems with incorrect items being sent, missing products, or issues with damaged packaging. A few people also experienced delivery delays or found that specific goods were left out of their parcels entirely.

What people talk about most

Product

Reviewers mention positive feedback about product selection and quality, expressing great satisfaction with... See more

Delivery service

People report positive experiences with delivery_service, noting that goods consistently arrive on time and... See more

Order

Reviewers highlight ambiguous aspects of order, reflecting a wide range of differing experiences. Many... See more

Quality

Users describe satisfaction with product quality, highlighting that items frequently arrive fresh,... See more

Service

Clients share positive opinions on service, highlighting an efficient, super, and great overall experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality is always great and staff are really friendly on collection. Prices are better than most other french import supermarkets around. Ordered many times and never had an issue. Just wish they did... See more

Company replied

Rated 5 out of 5 stars

Great products, a particular fan of Liptonic. Which we haven't found sold in the UK yet. Delivery excellent - we chose when it would be delivered, then got a text on the say with the timeslot. The... See more

Company replied

Rated 5 out of 5 stars

Faultless service - I made quite an unusual order (5x Marie Quiche Lorraine) with a specified delivery date of 10 days later. I was worried that the stock levels or the long lead time would cause issu... See more

Company replied

Rated 5 out of 5 stars

Thank you for helping me give my partner a taste of home! We'll definitely be coming back for more French produce. Delivery was interrupted for obvious reasons, but we were kept up to date the whole... See more

Company replied


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(222)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knorr Pepper sauce was available from…

Knorr Pepper sauce was available from French Click which was wonderful to see as we really enjoy this Sauce. Sadly visits to France aren't possible for us now. Website was easy to use, price was reasonable, delivery date specified. Arrived safely on time.

7 May 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the review and 5 star rating. We're delighted you found the Knorr sauce with us and it all arrived safely and on time.

Rated 4 out of 5 stars

Been using this company for a while now…

Been using this company for a while now and mostly been satisfied.

This allows me to get some good French products I cannot find anywhere else.

The only small thing to notice is their delivery, they do not deliver on Wednesday and on one occasion, they delivered my product to the wrong person in my building.

But apart from that, great service.

15 April 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 4 star review. We're glad you can find the French product you want with us. We'll look in to these delivery issues, the driver should always be delivering to the correct person and we'll investigate how this could have happened. Sorry about this mistake.

Rated 5 out of 5 stars

I've often covered the gourmet tins of…

I've often covered the gourmet tins of food in French supermarkets but been put off bringing them home due to the weight. I was therefore delighted when this website was recommended to me and have them delivered to my house. Plus other delights such as lovely French Soap. I look forward to placing more orders.

3 May 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star review. We're very happy you found the tins and soap you wanted.

Rated 1 out of 5 stars

This company it's a scam

This company it's a scam. I ordered a product on the 23/04 and it was told me it was shipped. I called a few days after to confirm the shipment and it was told me that the product would havel been shipped the week after. After one week I called to ask for the tracking number and I didn't get any response. I tried to call several times their customer service but I was not able to speak with anyone.

23 April 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Very sorry about this, the order should have been shipped to the Netherlands in April. Customer service will investigate asap and either get you a tracking number or refund it.

Rated 5 out of 5 stars

All my favourite yoghurts

All my favourite yoghurts, soaps, shampoos and tartes delivered to the door. Recommended throughly!

7 May 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you like the products and delivery to your door was good.

Rated 2 out of 5 stars

Not recommended

I did not like this service. I ordered one French product; a different product arrived by courier.
The company had even swapped the item on my order history.
By emailing them, they agreed to take back the incorrect product. The experience was a waste of my time.

29 April 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Very sorry about this, the produce shouldn't have been swapped without asking you first. This is a mistake by the picking team and it will be sorted so they don't do this in future. It should have been refunded now for you.

Rated 5 out of 5 stars

order was delivered on the date I…

order was delivered on the date I selected, products exactly as I expected

24 April 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the 5 star review and feedback. We're delighted the chocolate arrives on time and as expected :).

Rated 5 out of 5 stars

Ordering and payment were easy

Ordering and payment were easy - delivered by a lovely man to my front door. Will definitely use again, Merci!

2 April 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating! We're the delivery guy made a good impression and you'll use us again.

Rated 5 out of 5 stars

Benedicte at the delivery hub…polite, friendly, absolutely charming!

Benedicte let me know that one item on my order was on order but awaiting delivery.
Informed regularly, then suggested I could exchange my missing item for similar or different to progress.
Benedicte was so very kind and apologetic, there was no reason for me to be cross. I agreed, changed the goods wished her a happy day which I could now enjoy with a walk in the lovely unusual sunshine! Great to exchange happy words with a charming person, rather than a bot. 4th to 13th March.

13 March 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating! We're delighted Benedicte did such a fantastic job and we'll pass this on to her.

Rated 5 out of 5 stars

Same products as in French…

Same products as in French supermarkets. Very well packed with ice for fresh products.

14 February 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted you found what you wanted and it was well packed.

Rated 5 out of 5 stars

They responded to messages very…

They responded to messages very promptly and the Facebook status were informative. I also really liked the range of products on the site, exactly what I was looking for.

27 January 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're delighted we could help you on facebook and you found the products you wanted.

Rated 5 out of 5 stars

I ordered first time from them but…

I ordered first time from them but definitely not the last. Their range of products/communication/delivery were excellent, highly recommended.

9 January 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the review and feedback! We're delighted our service was up to 5 star level!

Rated 5 out of 5 stars

My favourite biscuit is the LU petit…

My favourite biscuit is the LU petit bierce, I usually have to pack as many in the car on my return journey from France. I was very pleased to find this company selling these biscuits. My order arrived quickly and in great condition.

3 January 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star review. We're delighted you found the biscuits you wanted with us.

Rated 5 out of 5 stars

Late and lack of customer service

Delivery due 21st December 2024. No contact possible as they don't answer phone, don't reply to emails? Since writing this initial part, I have finally had a reply from this company who apologised for the delay and were promising delivery tomorrow (7th Jan)

6 January 2025
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback. We're very sorry you couldn't reach us but glad this issue was sorted for you.

Rated 5 out of 5 stars

Due to Brexit there was a delay in…

Due to Brexit there was a delay in delivery and would have appreciated a bit more communication about the delivery date. However everything arrived well wrapped and in good order. It's wonderful to know we can still obtain some of our favourite French products.

21 December 2024
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and your understanding. We're glad we could still offer 5 star service and you liked the products.

Rated 5 out of 5 stars

My go-to website for anything French

My go-to website for anything French, whether I crave sirop de Menthe, or delicious biscuits, let alone French sweets. Always reminiscent of childhood.

16 December 2024
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the 5 star review and feedback. We're very happy you found the French products you wanted with us.

Rated 2 out of 5 stars

Disappointed as I really wanted to love…

Disappointed as I really wanted to love this company.. Slow customer service response until I got Paypal involved.
Once order was received the main item that we desperately wanted was wrong!
Was told that it was a busy time. Not my problem. I’m in hospitality and it’s a busy time for me too and yet I still give 100%
Would I use again? Not whilst there is an alternative online provider.

17 December 2024
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Very sorry about this, customer service should have been quicker. We're investigating how the Teisseire sirop was missed off your order, it shouldn't have been shipped without it. If you are ordering again in future, we can offer free delivery.

Rated 1 out of 5 stars

I wanted to do yesterday and order of…

I wanted to do yesterday and order of nearly £200 for New year's Eve but when I wanted to choose in the end a time slot for delivery they wanted to charge me another £ 10 for it ! I am sorry but the products aren't cheap already ! so charging on a top of that a delivery fee for nearly £ 200 order it's out of order ! we are not millionaires !

16 December 2024
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Very sorry about this, we only offer the before 12 delivery options for this date because we want to make sure orders get delivered. We're then just passing the cost we're charged on. We'll be in touch directly to see if we can sort something.

Rated 5 out of 5 stars

Good produce

Good produce, thank you for the timely delivery on a Saturday. Very helpful staff over the phone.

23 November 2024
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating! We're delighted customer service were so helpful on the phone.

Rated 5 out of 5 stars

Always well packaged products

Always well packaged products. Never had a problem with them and a great selection.

24 November 2024
Unprompted review
www.frenchclick.co.uk logo

Reply from www.frenchclick.co.uk

Thanks for the feedback and 5 star rating. We're very happy the packaging has been good and we've maintained the standards.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look