Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got m... See more
Company replied
3.2
Average
881 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took a while for items to ship and be…
Took a while for items to ship and be delivered.
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you for taking the time to share your feedback. 😊 We're sorry that shipping and delivery took longer than expected. We are continuously working to improve our delivery times while ensuring that every order arrives safely. Thank you for your trust, and be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Biggest scammers
Biggest scammers, I pleaced Order #147323 in March 2026, still nothing recieved as at July 2026
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for this situation. 😔 After reviewing your case, we can confirm that your order is still being followed up with the carrier. We completely understand your frustration with this exceptional delay, and we will contact the carrier again to obtain an update on your shipment as soon as possible. We will get back to you as soon as we receive new information.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Thank you so much for your wonderful review! 😊 We're delighted to hear that ordering was easy, the delivery was fast, and that you loved the product. Your satisfaction means everything to us. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Placed an order over a month ago and it…
Placed an order over a month ago and it still hasn’t arrived. Can’t get a straight or honest answer from the customer service team. At this point I’m tempted to get my bank involved. Would never use this website again! I wish I’d checked trust pilot reviews before I placed an order. Lesson learned the hard way I’m afraid!
30 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for the delay and for the lack of clarity you experienced in our communication. 😔 After checking, your order is currently in transit. We will follow up with the carrier to obtain an update on your shipment and will get back to you as soon as we have more information. Thank you for your patience and understanding.
The FrenchBeautyHub Team
They didn't send me anything and they…
They didn't send me anything and they don't want to refund my money. It's been 4 months now.
16 April 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we take every review very seriously. After checking our records, we could not find any order matching the information or the name used for this review. 😔 If you are genuinely a FrenchBeautyHub customer, please contact us by email with your order number and the details of your purchase. We will carefully review your case and provide an appropriate solution if an issue is confirmed.
The FrenchBeautyHub Team
The shipping was expensive
29 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you for sharing your feedback. 😊 We understand that shipping costs are an important factor when placing an order. We always strive to offer the best possible rates while ensuring reliable international shipping and quality service. We hope to have the pleasure of serving you again. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
I have bought this product twice and it…
I have bought this product twice and it supplies me with great coverage and the protection i need for my skin all day. It covers my dark spots as well.
1 June 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We're delighted to hear that this product has become a favorite for you and that it provides both the coverage and protection your skin needs throughout the day. It's great to know it also helps even out your complexion. Be sure to follow us on Instagram and Facebook for our latest promotions and new arrivals.
The FrenchBeautyHub Team
Love the product it works great!
28 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your fantastic feedback! 😊 We're delighted to hear that you love this product and that it works so well for you. Your satisfaction means the world to us. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
5 generations of Biafine use. 🩷
For many years my Gran and my mom both kept Biafine in their home for anything from burns to chapped skin, dry feet etc. They purchased from Avibon after they stopped carrying it I happened up on French Beauty Pharmacy. I’m so very grateful to receive the same original formula to use for my family. Biafine will forever be a staple in our home. We are now on 5 generations of the benefits of Biafine. 🩷
28 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for sharing such a heartwarming story! 😊 It’s truly an honor to know that Biafine has been part of your family's routine for generations and that we were able to help you find the original formula again. Thank you for your trust and loyalty. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
The only reason I gave this order 4…
The only reason I gave this order 4 stars is because it took a while to get - but not sure where it came from (I think Belgium?), which I didn’t realize when I ordered, so that’s prob why. If that is where it came from then they shipped pretty fast
1 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you very much for your feedback and understanding! 😊 We're delighted that you received authentic products and that, despite the slightly longer delivery time, your overall experience was positive. We always do our best to ship orders as quickly as possible. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Order not fulfilled and customer service message ignored
I placed my order on 13 July 2026. As stated on their website (4 to 7 days’ delivery time), I sent an initial email 10 days after placing my order to ask for details regarding my order and an estimated delivery date. I then received a brief reply stating that they were unable to provide a date. I sent another email asking for an update, but received no reply. To date, I have received neither any information nor a refund.
I strongly advise you not to order from this website, which fails to honour its commercial commitments, has highly questionable customer service, and does not appear to fulfil its orders.
UPDATE 13th of August 2026:
To date, I still haven't received any products. My order was placed a month ago, and I haven't received any communication from customer service. Your response of July 30th is therefore incorrect and only demonstrates your lack of professionalism. Do not order from this website under any circumstances.
13 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for your experience and for the lack of updates you have received. 😔 After checking your order, we can confirm that it has been handed over to the carrier. We will follow up with them immediately to obtain an update on your shipment and will get back to you as soon as we have more information. Thank you for your patience and understanding.
The FrenchBeautyHub Team
Easy to order
Easy to order, very swift turn around. Packaged was well protected as some things were glass
17 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback, Susan! 😊 We're delighted to hear that ordering was easy and that your package arrived quickly and well protected, especially the glass items. We take great care in packaging every order. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Easy ordering and delivery
20 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We're delighted to hear that both your ordering experience and delivery went smoothly. Your satisfaction is our priority. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
Outrageous delivery time (one month!)
The product is as expected, but the delivery took nearly a month. A MONTH?!
I ordered a product with SPF to use during the summer, and the summer is now half over.
20 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that your delivery took longer than expected. 😔 We completely understand your disappointment, especially for a product intended for summer use. However, we're pleased to hear that the product met your expectations. We are continuously working to improve our delivery times and hope to provide you with a much better experience on your next order.
The FrenchBeautyHub Team
Great products (if you're willing to wait a while)
Great products. Slow but reliable service. Worth the wait.
27 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you very much for your honest feedback! 😊 We're delighted that the quality of our products met your expectations. We know that delivery can sometimes take longer than expected, and we're continuously working to improve our shipping times. Thank you for your trust and patience. Be sure to follow us on Instagram and Facebook for our latest promotions and exclusive offers.
The FrenchBeautyHub Team
I’ve been trying to contact you by email
I’ve been trying to contact your company by email and have already sent photos documenting the issue, but I haven’t received any response. That’s why I’m reaching out here.
I’m simply requesting a refund for the three shampoos that were never shipped. Instead, I keep being asked if I’d like store credit and am being offered an extra $5. I have no interest in store credit, as I won’t be shopping with your company again. Please process a refund for the items that were not included in my order.
13 June 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry to hear about your experience. 😔 This is not the level of service we aim to provide. We would like to review your case again to understand what happened and find an appropriate solution. Please contact us by email with your order number so our team can handle your request as quickly as possible.
The FrenchBeautyHub Team
Extremely Disappointing Customer Service and Misleading Delivery Times
I placed my order over 20 days ago and selected the 2-day express delivery option. Unfortunately, my order is still showing as pending—it has not even been picked or shipped. After waiting patiently, I requested a refund, as I felt it was unreasonable to continue waiting for an order that had made no progress. The only response I received was that orders cannot be refunded once placed and that I would have to wait for the items to be delivered before returning them. This makes no sense when the order hasn't even been processed or dispatched. Since then, I have sent three follow-up emails over the past two weeks requesting to escalate my complaint to management , all of which have been completely ignored. I am now sending my fourth email in an attempt to get an update, with no confidence that anyone will respond. Misleading delivery expectations, and an unreasonable refund policy have resulted in a very poor customer experience. I feel like I have been robbed of £164.
This has been an incredibly frustrating experience. The advertised 2-day express delivery is misleading, and the lack of communication is unacceptable. I'm currently on holiday and should not have to spend my time chasing customer service for an order that hasn't even left the warehouse.
Based on my experience, I cannot recommend this company. Poor communication,
27 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we are truly sorry for your experience and for the delay you have encountered. 😔 After checking, your parcel is currently in transit. Part of the delay is due to customs processing, which is handled by the relevant authorities and is unfortunately beyond our control. Please rest assured that we will follow up with the carrier to obtain an update on your shipment and will get back to you as soon as we receive new information. Thank you for your patience.
The FrenchBeautyHub Team
I order regularly & the products always…
I order regularly & the products always arrive promptly & I perfect condition!
Thank you
24 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted to hear that you appreciated our communication and support regarding the delivery delay. We always do our best to keep our customers informed and provide a transparent service. Don’t hesitate to follow us on Instagram and Facebook to discover our upcoming promotions and exclusive offers
The FrenchBeautyHub Team
Easy to order and received everything
26 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted to hear that your ordering experience was easy and that you received all your products. Your satisfaction means a lot to us. Don’t hesitate to follow us on Instagram and Facebook to discover our upcoming promotions and exclusive offers
The FrenchBeautyHub Team
Long delivery time
Long delivery time, but overall happy with my purchase
26 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re happy to hear that you’re satisfied with your purchase despite the longer-than-expected delivery time. We appreciate your comment and will continue working to improve our service. Don’t hesitate to follow us on Instagram and Facebook to discover our upcoming promotions and exclusive offers
The FrenchBeautyHub Team
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