Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
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Review summary
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Reviews shaping this summary
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
I’m so glad this site is available as a resource to safely obtain true French toiletries. The site initially did not ship my order, but once I followed up, customer service responded quickly and got m... See more
Company replied
3.2
Average
877 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super contente
19 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you’re happy with your experience at FrenchBeautyHub. Thank you for your trust! Be sure to follow us on Instagram and Facebook for our latest arrivals and promotions.
The FrenchBeautyHub Team
dont buy from them!!
dont buy from them!!! i did not received my order , they told me they will look into it and now for more than a month they disappeared!!
i have 87K followers in Instagram and the same happened to more the 20 pf them.
19 May 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about this situation. 😔 We take your feedback seriously, but we would like to verify your order and the details mentioned in your review. Please contact us by email with your order number so our team can locate your case, check the status of your shipment, and provide you with a clear and accurate response.
The FrenchBeautyHub Team
126 days now... still waiting
126 days now... no human email - only automated, no tracking number to go by, no response to my million requests for refunds - and the worst part, the only message I did receive says it has been delivered. That was 10 days ago. It hasn't. And it never will be. No doubt, someone will respond to the review giving some rubbish excuse. That seems the only way to get a response out of this bunch of scammers. I have even tried emailing them from a different email address - but nothing. 4 months. Appalling.
18 August 2026
Unprompted review
Fraud. Warning
Please, never buy from this site. It is fraud and full of lies. Customer care and escalation team is a joke. This company should be reported to the Federal Trade Comission.
26 May 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we take allegations like these very seriously. We would like to verify the facts, but your review does not include an order number that would allow us to identify your case. Please contact us by email with your order number so we can properly investigate your situation and provide you with a clear, factual response.
The FrenchBeautyHub Team
great customer help
16 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you had a great experience with our customer service. Your satisfaction truly means a lot to us! Be sure to follow us on Instagram and Facebook for our latest arrivals and upcoming promotions.
The FrenchBeautyHub Team
I was so excited to buy from French…
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove it was true. I understand not everyone is honest but it just gave a bad impression.
22 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that the way your missing item was handled left you feeling this way. 😔 The photos requested are part of our standard verification process for missing items, but we completely understand that these steps may have felt inconvenient. They were in no way intended to question your honesty. Thank you for sharing your experience, as your feedback helps us improve the way we support our customers.
The FrenchBeautyHub Team
Got scammed by them
Got scammed by them. I ordered 3 toothpastes and didn't get them until now (6 months passed) - they won't give me refund and won't give details about the item or the shipment. Don't order and run soon as you can.
8 March 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about this situation. 😔 A six-month wait without receiving your order clearly requires a thorough review. Please contact us by email with your order number so we can investigate exactly what happened, including the shipment status and any potential refund, and provide you with a clear resolution.
The FrenchBeautyHub Team
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you were happy with the quality of our products and had a great experience with FrenchBeautyHub. Be sure to follow us on Instagram and Facebook for our upcoming promotions!
The FrenchBeautyHub Team
Shipping was long
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protectant
8 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello Anne, thank you for sharing your experience. We’re delighted that you love our products, but truly sorry that the delivery time meant you couldn’t enjoy your hair protector during your beach trip. We completely understand your disappointment and are continuously working to improve our international delivery times.
The FrenchBeautyHub Team
Actual scammers
Actual scammers, order products worth 200$+ since march 9th, havent received it yet. They responded once to deliver it soon and then disappeared out of the face of the earth.
15 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello Ahmad, we’re truly sorry for the long delay and the inconvenience you experienced. 😔 Due to the significant delay with your order, we have already processed the refund on our side. Please contact your bank to check its processing status and when it will appear in your account.
The FrenchBeautyHub Team
After 15 days my order is still in…
After 15 days my order is still in waiting status. Their email support indicate I cannot cancel and must keep waiting.
Terrible customer experience.
They came back with
Reply from Frenchbeautyhub
3 hours ago
Hello, we're truly sorry for the delay and understand your disappointment. ( After checking, your order is already in the carrier's hands and is currently in transit. We will continue to monitor your shipment and follow up with the carrier if necessary to obtain the latest available updates.
The FrenchBeautyHub Team
But still the order shows in waiting status
So, my customer experience is still very disappointing and I am doomed to keep waiting since there is no way they cancel the order and refund me like any world class merchant would
15 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for the delay and understand your disappointment. 😔 After checking, your order is already in the carrier’s hands and is currently in transit. We will continue to monitor your shipment and follow up with the carrier if necessary to obtain the latest available updates.
The FrenchBeautyHub Team
Slow delivery and poor customer service
Their quoted delivery time of 7 days is a blatant lie. Nor do they inform you that there is a delay, you need to contact them and then they inform you that they have a high level of orders and yours will be sent ASAP. When I chased them again, same response. The third time, they eventually said next week, possibly. I received a tracking number from the German post office, the company is based in Belgium, which said ready for shipping, which was promising. However two days later, there had not been any movement. I asked them why, giving the tracking no and someone called Mathieu didn't bother to read my message correctly. He said that my parcel would be sent in the next 24 to 48H! In fact, the tracking started showing a few days later and I received my parcel 1 week later. Three weeks altogether Awful communication , I'm never using them again!
27 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello Michele, we’re truly sorry for the delay and especially for the lack of clarity in our communication. 😔 We are nevertheless relieved to know that your order was ultimately delivered successfully. Three weeks is still longer than you expected, and we take your feedback seriously as we work to improve both our delivery times and the quality of our communication. Thank you for sharing your experience.
The FrenchBeautyHub Team
Product is great
Product is great! Only complaint was when I placed order it automatically charged me $25 for expedited shipping. I didn’t want to spend that extra money on tanning lotion. Plus, it took almost 3 weeks anyway.
7 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you for your feedback! 😊 We’re delighted that you love the product, but we’re sorry about your experience with the $25 express shipping charge and the nearly three-week delivery time. We completely understand that this is not what you expected from express shipping, and we appreciate your feedback as we work to improve the experience.
The FrenchBeautyHub Team
Do not use this site
Do not use this site. The goods never arrive and they keep sending messages saying the goods are on the way, the goods have been delivered and finally the goods are on the way!!! The order was made on the 27th July that advised it was in transit 1st August. It is now the 14th August. Tracking information did not exist.
14 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for the confusion and completely understand your concern. 😔 Your order has been handed over to the carrier and is currently in transit. Unfortunately, tracking information can sometimes take time to update. We will follow up with the carrier to obtain a more accurate update. You can also contact us by email with your order number so we can follow up on your case.
The FrenchBeautyHub Team
Overall wonderful experience
Overall wonderful experience. Delivery time took a bit longer than expected.
22 July 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you had an excellent overall experience, even though delivery took a little longer than expected. Thank you for your patience and trust! Be sure to follow us on Instagram and Facebook for our upcoming promotions.
The FrenchBeautyHub Team
Buyer Beware
Buyer Beware! French Beauty Hub DUPED me with "free shipping". I added more items to the shopping cart, specifically to get the free shipping, but was still charged. I immediately contacted the company to rectify and got the run around. It’s a total Money Grab. I will NEVER shop with this company again!!! IN RESPONSE TO frenchbeautyhubs reply .. You are LIARS!
10 July 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re sorry for the confusion. 😔 After checking, your order total was below the $159 threshold required to qualify for free shipping, which is why shipping fees were applied. We understand that this may have been disappointing, and we remain available by email if you would like any further information.
The FrenchBeautyHub Team
Ordered on 31May 2026- #156029 now 12th…
Ordered on 31May 2026- #156029 now 12th August and still nothing apart from standard response (1) from Mathieu re unprecedented demand problems(July 1st). Attempted through bot 3 times since - still nothing - tried again today.
Ridiculous and would not recommend any dealings with this company. My only consolation is it wasn’t a huge order. Considering getting my bank to try and get refund.
12 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about this situation. 😔 Such a long delay without receiving your order is certainly not normal. When an order has a confirmed issue, we always take the necessary steps to find a solution, including a refund when applicable. We also recommend checking with your bank to see whether a refund has already been processed. If not, we will investigate the situation with the carrier. Please contact us by email with order #156029 so your case can be reviewed properly.
The FrenchBeautyHub Team
Products arrived great
Products arrived great. Lead time was longer than projected. Should project longer delivery times than what was given.
1 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that your products arrived in perfect condition. We completely understand your comment regarding the delivery time and are sorry that it took longer than expected. Your feedback helps us improve the information we provide to our customers. Be sure to follow us on Instagram and Facebook for our upcoming promotions!
The FrenchBeautyHub Team
Never again
Products are overpriced.
No respect of their own terms of policy, especially regarding your order handling exceeding their 4 to 7 business days they are referring to.
Shipping is almost half the cost of your order and takes forever (6 weeks), but it's always the carrier's fault (for their delivery fees, FedEx is shipping overnight!).
And cherry on the cake, the import tax!!!! 5 weeks after the order was delivered, FedEx ask me for an additional $16 for import tax. The carrier! They don't even take care of the shipping costs, and leaves to the costumer to deal with it!
And now, customer service is nowhere to be found!
11 August 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that your experience was so disappointing. 😔 We understand your concerns regarding the processing time and shipping costs. Regarding the $16 requested by FedEx after delivery, this is not an additional shipping charge, but import duties or taxes applied at destination depending on the country, separately from our shipping fees. Please feel free to contact us by email if you would like us to review your case in more detail.
The FrenchBeautyHub Team
I am so happy to get these products
I am so happy to get these products. I buy them when I travel to Europe. Now, I have found the perfect store to deliver them to my door.
11 August 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your wonderful feedback! 😊 We’re delighted that you can now easily find at FrenchBeautyHub the products you used to purchase during your trips to Europe and have them delivered right to your doorstep. Be sure to follow us on Instagram and Facebook for our upcoming promotions and new arrivals!
The FrenchBeautyHub Team
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