My experience with the Free Will service has been very positive especially for a person who doesn’t have the resources to pay an attorney for this very necessary service. I have a simple estate, but n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband and I used Free Will a year ago to get us started on documenting our possessions and wishes when we die. Free will made the process easier by providing the various forms and steps to fill... See more
This seems like a very fine site for walking one through the process of creating a trust or will. It is very easy to use with great explanations provided in all the placees one might need an explanat... See more
How easy was that? I searched through several will building services that cost as much as $249 (lowest was $39). I also looked into state resources for help, and then I stumbled on Freewill.com. It wa... See more
Company details
Information provided by various external sources
FreeWill is a social venture. Our mission is to make estate planning friendlier and more accessible, empowering you to do amazing things for the people and causes you love.
Contact info
300 W 57th St, 10019, New York, United States
- help@freewill.com
- www.freewill.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This site was very easy to use and it…
This site was very easy to use and it let me add who I wanted to. I would highly recommend if you don’t want to pay to have a will done.
26 February 2026
Unprompted review
FreeWill
FreeWill, a great digital company to work with for easy to make legal documents online
24 February 2026
Unprompted review
Awesome and need for end of life on E document!
This was easy to do, and I was able to complete a "Will" for both me and my husband! FreeWill.com was easy to complete.
23 February 2026
Unprompted review
Very explanatory
Very explanatory. What a great thing to have for ones in need of theses services. Thank you
23 February 2026
Unprompted review
The FreeWill app is very easy to…
The FreeWill app is very easy to follow. It has a lot of questions that I never considered, which is a plus.
Comprehensive and complete.
I would absolutely recommend this to anyone.
21 February 2026
Unprompted review
Free will makes it so easy to write up…
Free will makes it so easy to write up a will even for someone like me who has lil knowledge about writing a will. They have the tools and to help you understand and comprehend what you’re doing. Thank for making this possible. ❤️🤍💙
20 February 2026
Unprompted review
Can’t Download or Email Will
We went through the whole process only to be told that there was an error in downloading our Wills and contact support. The site doesn’t work.
19 February 2026
Unprompted review
Reply from FreeWill
Hello Chet,
Thank you for taking the time to share this, and we're sorry your experience with FreeWill's estate planning tools didn't go smoothly.
Our support team would be happy to help you download your documents and look into what happened. If they can't identify the issue, they can also email your documents to you directly.
You can reach them by emailing help@freewill.com. Please don't hesitate to reach out, and we'd love to make this right.
Thank you,
Jenny Xia Spradling
FreeWill offers a crucial service
FreeWill offers a crucial service, free of charge, and makes it accessible, with real-time communication.
The documentation is accurate and complete, meeting statutory requirements. Such a time-saver and a reliable provider.
26 January 2026
Unprompted review
Fast and easy
Fast and easy. A good alternative to hiring a lawyer. I would readily recommend this entity to others.
31 May 2025
Free Will is a great nonprofit
Free Will is a great nonprofit, was self-explanatory.
13 February 2026
Unprompted review
thanks for your wonderful services
2 August 2025
It literally took me 15 minutes to fill…
It literally took me 15 minutes to fill everything out for me and my husband. It was sooo easy! Please use Freewill. It really is free and it will take a huge burden off your shoulders. I know it did for me:)
14 February 2026
Unprompted review
Would have to pay lawyers hundreds if…
Would have to pay lawyers hundreds if not thousands to get all these documents for FREE. Thank you for providing these to us. It is just unfortunate that most people do not even know that your company exists. TRY TO GET COMMERCIALS OR YOUTUBE VIDEOS TO PROMOTE! Very helpful to have at disposal…even share with my own family and friends.
2 September 2025
Unprompted review
Finally done
I have needed to establish a will for several years. This opportunity was easily accomplished. I must finish the process but I am relieved to have the first step completed.
11 February 2026
Unprompted review
Free Will made the process easy to…
Free Will made the process easy to create and update my will. Now, I'm confident that my wishes will be carried out.
Thank you Free Will
11 February 2026
Unprompted review
Excellent
Excellent! It made an emotional task easy to understand and navigate through. Thank you!!
8 February 2026
Unprompted review
Phenomenal process and service
Phenomenal process and service! I’ve wanted to do this for a long time and assumed it would be expensive and involve attorneys. I’m letting everyone know how great this company and service is!
8 February 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.