First time I've dealt with freestyle extreme. Ordered an Endeavor Archetype 162 at a fantastic price. Received the board in under 4 days from New Zealand to our residence in Australia. Came well bubbl... See more
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Great price and recieved my sidi crossfire boots in 8 days (uk to Australia).Bought a pair off fc moto Germany,Australia post lost them and fc moto don't respond to emails or answer their phone so not... See more
Trusted excellent group I enjoy purchasing goods I need through freestyle extreme Every thing I’ve purchased has arrived in good condition at a good time no stuff arounds Good quality products I re... See more
Always get excellent service from FreestyleeXtreme have been buying clothing for my son from them for years now. Always get quick accurate deliver. Excellent communicate with staff if needed. Always... See more
What's happened to the web page
What's happened to the web page? Have they closed down? what happens to our orders?
12 August 2019
Unprompted review
Ordered mtb body armour from these…
Ordered mtb body armour from these guys. Website said they had three items in stock yet it took them a week after taking payment to tell me they were out of stock. Seems dishonest. Needed the armour for a race which i wont not be able to source in time now. Yet to get a refund, Won't be using this company again.
23 June 2019
Unprompted review
After waiting and waiting
After waiting and waiting, package finally arrived. Only to find out I had been sent the wrong order. I had purchased 3 pairs of dickies pants for my partner because he was going overseas. I got shoes instead. I emailed customer service, they were nice about everything and told me I can return the shoes, but now they no longer had one of the pants I ordered? I live in rural Australia and I just couldn't get to the post office. So I decided to keep the shoes. But the only thing is I paid just over $200 for the pants. And I looked on their website for the shoes and they're only $120. So I asked if I could get refunded the difference or even a voucher or something. NO REPLY
20 June 2019
Unprompted review
Extremely slow delivery
Extremely slow delivery - paid for express postage and item wasn't even posted before the estimated delivery day. Very slow response from customer service. I had to remind them about the item I purchased. Currently in a PayPal dispute. Avoid this retailer.
24 April 2019
Unprompted review
Reply from FreestyleXtreme Australia
Hi Peter,
We have tried to reach you over the phone in the past 2 days, but without success, therefore, I am sending you this email in order to inform you what happened with your order.
Unfortunately, due to a human error, the wrong label was added on the package and it wasn't sent with the postage method you have chosen. Therefore, you are 100% entitled to receive a refund for the postage fee and in order to compensate for the inconveniences created, we can also offer you a 20% discount/refund for the product.
Hope this will improve your experience with FreestyleXtreme and amend/change this review and accept our sincere apologies for the inconveniences created!
Really sorry about the whole situation created so far!
In case you need our assistance with anything else, please let us know.
Best regards,
FreestyleXtreme
Great service
Great customer service! Prompt delivery and great follow up :)
9 March 2019
Unprompted review
delivery was quick ,exactly what i…
delivery was quick ,exactly what i wanted, will buy from you guys again. thank you.
26 February 2019
Unprompted review
My Parcel was on time and was in…
My Parcel was on time and was in perfect condition .. 🙂
26 February 2019
Unprompted review
Great products and fast postage
Great products and fast postage. A great customer experience.
25 February 2019
Unprompted review
Great for MTB protection!
Excellent products, price and service. Highly recommended
25 February 2019
Unprompted review
excellent and friendly service
25 February 2019
Unprompted review
Great price and quick delivery
25 February 2019
Unprompted review
Best website I ever ordered on
Best website I ever ordered on. Super quick delivery ( even to Australia) and super easy exchange process. Efficient and helpful communication with the staff.
I extremely recommend!
7 February 2019
Unprompted review
Excellent customer service
Delivery was extremely quick. Customer service friendly and very efficient. Very impressed.
30 January 2019
Unprompted review
Professional trustworthy company I…
Professional trustworthy company I bought several things all arrived on time, great communication and easy track service on item. Will definitely buy from them again.
21 January 2019
Unprompted review
So good cheap good watch came on time
20 January 2019
Unprompted review
I can't get what I want locally in size…
I can't get what I want locally in size or choice of shoe, At FXA I can. Will be back for more. For some reason 9.5uk, 10.5us are rare to find in the outback of inner Sydney.
18 January 2019
Unprompted review
Product was not what I ordered
Product was not what I ordered. Returned bag and many messages later have not received a reply or refund. Bought as a Christmas present for my son. Very disappointed and $150 out of pocket, my son wanted this snow board bag for trip to Japan shortly and needs to purchase another.
18 January 2019
Unprompted review
Reply from FreestyleXtreme Australia
Hi Melissa,
We totally appreciate your disappointment at receiving the wrong bag & apologise for the incorrect item listing on Ebay.
Please could you check your spam/ junk folder as we replied to your email on January 10th & as yet haven't heard back from you - here is the copy :-
"Jan 10 at 2:11 PM
Hi Melissa
Thank you for your mail
Your return was confirmed earlier this week so we created a new order for the replacement and instructed our warehouse to inspect the item to make sure it is correct this time around.
Sadly they have informed us that all our stock is similar to the roller bag you received, so it appears that we won't be able to supply you with the correct bag, our deepest apologies for this inconvenience.
Is there another item you wish to receive ? or should we process the full refund of your order?
Awaiting your reply and again our so sorry for the troubles
Regards
Jason"
If you could reply to the email that would be great so we can resolve this as quickly as possible for you.
Kind regards,
Karen, FSX
Got my new snowboarding jacket…
Got my new snowboarding jacket delivered nice and quickly
28 November 2018
Unprompted review
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