The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... See more
Company replied
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Review summary
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Reviews shaping this summary
Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... See more
Excellent service from start to finish. Nathan, who dealt with my enquiry was very patient in guiding me thro the myriad questions associated with existing health issues. I don't think he could have... See more
The lady i spoke to was very helpful, Everything was explained and easily understood, This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.... See more
Company details
Written by the company
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Written by the company
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Contact info
Stansted House, PO9 6DX, Rowlands Castle, United Kingdom
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4.8
Excellent
4K reviews
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The lady i spoke to was very helpful,
The lady i spoke to was very helpful,
Everything was explained and easily understood,
This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.
Their prices were fair and i felt safe and happy knowing if i became unwell and needed hospital treatment everything financially would be taken care of.
10 November 2025
Very good staff polite and helpful
7 November 2025
Amazing Call Handler!!
The patience of the call handler was amazing as I constantly asked for confirmation/explanation throughout the call!!
12 November 2025
I NEEDED TRAVEL INSURANCE
I NEEDED TRAVEL INSURANCE, MAINLY TO COVER POTENTIAL MEDICAL PROBLEMS.
i HAVE A RARE CONDITION THAT MAY CAUSE SERIOUS PROBLEMS, BUT HOPEFULLY NOT!
THE HEALTH QUESTIONAIRE COVERS EVERYTHING, I WAS CONFIDENT THAT ALL WAS COVERED.
I PHONED TO RENEW THE INSURANCE AND THE PERSON I SPOKE TO WAS EXCELLENT, HAVING NO PROBLEM UNDERSTANDING MY NEEDS ETC.
THIS IS THE ONLY COMPANY THAT HAS BEEN ABLE TO UNDERSTAND AND COVER ME. TEN OUT OF TEN!
3 November 2025
A good company .
I have been with Free Spirt for many years now and find them clear concise and pleasent to deal with .
22 October 2025
Have used this company for many years
Have used this company for many years. Always found them very professional and helpful when renewing my insurance.
15 October 2025
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Reply from Free Spirit Travel Insurance
Good morning Steve,
Thank you for your review. We're sorry to hear that your premium increased this year - we have had a look and can confirm you have opted for our cruise cover option which provides additional benefits when travelling on a cruise. Additionally, if one of the travelling members has moved into the next age band this will also affect the premium. We do apologise for any distress this may have caused, if you have any questions please let us know on 02392 419080 or email us at direct.sales@pjhayman.com.
Kind regards,
P J Hayman customer service team
Helpful telephone call
After trying to complete travel insurance online, I was unable to proceed with payment. Phoned helpline number and young lady helped me complete it. Reasonable prices.
15 October 2025
Very efficient phone contact
Very efficient phone contact. However, I found it impossible to fill in the medical information when I tried to do it online first.
9 October 2025
Very good contact
Very good contact. No rush but helped through the various health problems. Courteous and respectful.
13 October 2025
I tried a few companies
I tried a few companies, as we are going on a cruise, you came out the best for putting in details of all countries we shall be visiting, the other companies kept rejecting my input, we did get insurance through you's last year for a cruise, so thank you
2 October 2025
Able to easily get insurance for travel…
Able to easily get insurance for travel the next day and form clear to fill in
17 September 2025
Most helpful on line application for…
Most helpful on line application for holiday cover.
No complications.
19 September 2025
Excellent travel insurance for medical conditions
We have used Free Spirit travel insurance many times and have always been satisfied. They have always helped us get the correct insurance for our medical conditions.
24 September 2025
Great service
They were quick and easy to deal with and ensured that the insurance was tailored to my requirements and reasonably priced
22 September 2025
helpful knowledgeable person who helped…
helpful knowledgeable person who helped me and answered all questions
2 September 2025
Good explanation
Good explanation, maybe a little over the top, but very clear and concise.
15 September 2025
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