Customer support specifically from FLORA was fantastic! Pleasant, knowledgeable, patient and all around nice! Thank you so much FLORA!
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See what reviewers are saying
Im still waiting on my redemption. They're relatively slow compared to other casinos. I had to send my info twice and keep on them. They say it's otw now. I will update and add another star if it land... See more
Company replied
The site has a great variety of games of all kinds. The customer service is amazing, super fast at responding and very helpful with explaining things.. The only thing I don't like is their daily bonus... See more
Company replied
It’s possible to do well on this casino, but when you do they have a ridiculously long list of items they want you To submit in order to receive pay out. Bank cards, state identification ,bank stateme... See more
Company replied
Company details
Written by the company
FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.
Contact info
United States
- support@freespin.com
- www.freespin.com
You should know
3.7
Average
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love free spin
23 June 2026
Reply from Free Spin
Hello Adam,
Thank you so much for your feedback!
If you need anything, please feel free to reach out, we're available 24/7!
Best casino!
Customer service here at free spins is on top of everything. They are truly fast and very helpful! The cash out process is very simple and they always have great deals. This is the casino I get most excited to go to for my daily everyday. Thank y'all for being so awesome!
4 September 2026
Unprompted review
Reply from Free Spin
Hello April,
Your feedback has genuinely made our day!
So glad our team's been fast and helpful, and that you're loving the deals.
If you need assistance, please, don't hesitate to reach out.
Worth giving a try
The site has a great variety of games of all kinds. The customer service is amazing, super fast at responding and very helpful with explaining things.. The only thing I don't like is their daily bonus, it's not guaranteed free SC of any kind and even getting enough tokens to add up to free SC spins could take several days minimum..
4 September 2026
Unprompted review
Reply from Free Spin
Hello,
Thank you for your feedback! We really appreciate you taking the time to share your thoughts constructively - we'll be sure to pass this along to the relevant team for consideration.
In the meantime, if you need anything, please don't hesitate to reach out.
Customer service responds quickly
Customer service responds quickly. I havent had any issues with cash outs or purchases. Issues are handled properly and always get resolved same day
4 September 2026
Unprompted review
Reply from Free Spin
Hello Daniel,
We appreciate your kind feedback!
We'll also make sure to deliver your feedback to our customer support team.
In the meantime, if you need anything, don't hesitate to reach out!
Wonderful games and great service
Wonderful games and great service
4 September 2026
Unprompted review
Reply from Free Spin
Hello Leonard,
Thank you for your feedback!
If you need anything, our support team is available 24/7!
customer service is excellent and…
customer service is excellent and responsive
4 September 2026
Unprompted review
Reply from Free Spin
Hello Noelle,
Thank you for your feedback!
If you need anything - remember, we are always here for you!
Reply from Free Spin
Hello Kayla,
Thank you for your feedback.
If you need anything - don't forget, we are always here for you!
There's no other way with an online gambling app but free spin
There are a lot of online gambling apps never have any issues with this app I recommend free spin they will take care of you you get free bonus spend everyday in the payments it is simple
31 August 2026
Reply from Free Spin
Hi Jeff,
Thank you for your feedback!
We're delighted to hear you've had a positive experience with us, and we'll do everything we can to keep it that way!
This website is a scam
This website is a scam. I won $600 and after I tried redeeming they closed my account stating I violated "the terms and conditions", which I NEVER did.
2 September 2026
Unprompted review
Reply from Free Spin
Hello Fabi,
Thank you for your feedback, we are sorry to hear about your experience and we take concerns like this seriously.
We'd like to look into this further. Please reach out to our support team at support@freespin.com, and we'll be happy to assist you.
Overall A Great Experience
In the time I've had to be on this platform, I've had a considerable amount of rewards, discounts, and FS, which makes for a fun time, every-time I log-on! The purchase packages are great and often times unlock a new reward. Its easy to navigate through, and they offer a wide range of games. The customer service is quick, responsive, and answered any questions I had. Payments are secure, with a variety of options. Thank you Free spin!
3 September 2026
Unprompted review
Reply from Free Spin
Hello Krystal,
Thank you so much for this fantastic review - it truly made our day! We're so glad you've been enjoying the rewards, discounts, and free spins, and that logging on feels like a fun experience every time.
We appreciate you taking the time to share this!
Reply from Free Spin
Hello Joel,
Thank you for your feedback!
We appreciate you sharing your experience. If you need anything - don't hesitate to reach out, we are available 24/7!
Freespin is 100% legit - big wins, real payouts
Have had an incredible experience with Freespin. I've tried many online and social casinos through the years and none have paid me like Freespin.
Last month I won SC10,000, and have received every penny of it in my bank account. Won another SC2,000 last week that is currently pending redemption.
But last night I won SC45,000. This is the biggest win I've had, ever. The game was on fire. And since I've received several payments from them so far, I'm confident I will receive this as well.
People complain about the KYC and whatnot, but as someone who has been on these sites for years, I can attest that this is just standard practice. My KYC was approved in a very reasonable time frame, as were all my withdrawals. My only real gripe is that the withdrawal limit is only 2500, so withdrawing a larger amount has to be done in increments. However, that is a small thing in the grand scheme of things.
Freespin is the real deal, legit. Will update my review if anything changes, but I doubt it will. Very, very satisfied.
2 September 2026
Unprompted review
Reply from Free Spin
Hi Logan,
Thank you for taking the time to share such kind feedback - it truly means a lot to us! We're thrilled to hear you had a great experience.
If you ever need anything, don't hesitate to reach out - our support team is here for you 24/7!
I like free spins because there sign up…
I like free spins because there sign up process was quick and simple . They have different slots that anyone will like. And there withdraw min is good. 👍
2 September 2026
Unprompted review
Reply from Free Spin
Hello Evett,
Thank you for submitting your honest feedback!
If you ever need assistance, remember, we are always here for you!
Fun site
Fun site; all kinds of new slots; and always having good deals/sales going!
Worth checking out 😉
30 August 2026
Unprompted review
Reply from Free Spin
Hello Sadie,
Thank you for your wonderful feedback!
If you ever require assistance, feel free to reach out to our support team!
Responsive and legit
1 September 2026
Unprompted review
Reply from Free Spin
Hello Kyler,
Thank you for your feedback!
If you ever need assistance, our support team is available 24/7!
Customer service was fast and very…
Customer service was fast and very helpful of my situation. I would fully recommend Free Spin to anyone. It's been a very good experience for me. And can be for you as well. Give it a try.
31 August 2026
Unprompted review
Reply from Free Spin
Hello Michael,
Thank you for your feedback!
If you ever require any assistance, please don't hesitate to reach out, our support team is available 24/7!
Free Spins
Lower RTP than I would like. Quality customer service and unique games.
30 August 2026
Unprompted review
Reply from Free Spin
Hi,
Thank you for taking the time to share your honest feedback. We're really glad you've enjoyed the variety of our games!
To clarify the RTP matter, we've requested more information on this from our team. In the meantime, if you'd like suggestions for higher-RTP games, please don't hesitate to reach out via live chat!
Reply from Free Spin
Hello Josh,
Thank you for your feedback!
If you need assistance, please don't hesitate to reach out!
The live chat was extremely quick and…
The live chat was extremely quick and helpful! Almost instance and high quality responses that answer my question fast.
31 August 2026
Unprompted review
Reply from Free Spin
Hello Scott,
Thank you so much for the kind words! We're really glad to hear our live chat team was quick to respond and gave you the answers you needed.
Delivering fast, helpful support is exactly what we aim for, so it's great to know it made a difference for you.
If you need any assistance - please, don't hesitate to reach out, we are available 24/71
Reply from Free Spin
Hello,
Thank you for your feedback!
If you need any assistance, please don't hesitate to reach out to our support team.
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