Freeola & GetDotted Reviews 

401
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support team and knowledgeable staff for providing quick, friendly, and practical assistance whenever needed. Consumers also appreciate the reliable broadband, smooth domain registration, and easy-to-use VoIP services that continue working well over many years. However, some people mentioned experiencing frustrating service outages and prolonged email downtime that negatively impacted their daily business operations. A few reviewers were dissatisfied with website builder limitations, unexpected restrictions, and occasional difficulties when trying to transfer their services elsewhere. Others noted that support responses during technical failures could sometimes feel slow or unhelpful when dealing with complex issues.

What people talk about most

Service

Consumers find service to be a mixed experience with highly polarized opinions across the user base. While... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting very friendly advisors and good... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly communication and personal... See more

Website

Users describe ambiguous interactions with website services, as consumers appreciate the straightforward... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding costs reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My ongoing use of Freeola is to provide 'land line' phone via full fibre broadband internet using a Grandstream 801 ATA adapter. I can now use my 'old' phone just as before with the copper line. Thei... See more

Rated 5 out of 5 stars

Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more

Company replied

Rated 5 out of 5 stars

When BT was promising to remove phone lines for voice services, we decided we needed a replacement which would retain our landline number, partly for business reasons. We have been using Freeola's VOI... See more

Rated 5 out of 5 stars

Freeola's customer service is second to none, I know I can get a quick and concise answer to any query from a UK based support team either online or telephone, and it'll be a human, not an annoying bo... See more


Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Web Hosting Company

Information provided by various external sources

Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

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No recent history of asking for reviews

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4.5

All reviews

(401)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been with Special Reserve/Freeola…

Have been with Special Reserve/Freeola for many years. Their service in all areas has been excellent at all times. Customer service is exemplary and second to none for 'going that little bit further'. Thoroughly recommend Freeola and GetDotted.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used Freeola for many years and they have always provided an excellent and affordable service. The U.K based support is very friendly and helpful. I have never been tempted to go elsewhere.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Been with Freeola so many years

Been with Freeola so many years and have had very few problems. Service has been very reliable, to the extent I have not had to contact the help line. THe cost is reasonable.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Try Freeola, they are great.

The new fibre line I have is definitely an improvement and with the removal of incoming calls no one wants to sell me a car warranty. Brilliant. The guys on the customer service line are excellent and have done loads or work for me to reduce spam emails. All in all, a great company

11 July 2024
Unprompted review
Rated 5 out of 5 stars

First Class Service 100% of the time.

First Class Service 100% of the time.
Never had a problem in over 20 years of service.
Tech support has always answered my questions quickly and more importantly, correctly.
Would never consider going anywhere else for web hosting and email service.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Tech Support and Service at a Fair Price

Been a customer of Freeola and GetDotted for more than 2 years. I rely on them for ALL my emails, my 2 websites and my 3 domains. Where most companies hand you to an AI bot or worse, these companies provide clear, comprehensive and fast answers that are logical and written by an intelligent and very helpful human. I sincerely hope that Freeola/GetDotted will be able to continue their extraordinary level of tech / sales / other support.

FREEOLA/GETDOTTED: THANK YOU. YOU ARE GREAT.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I've always had great service from Freeola and GetDotted and prices are very competitive.
I'm not an IT expert but most queries can be resolved easily via the website and when I've needed 'extra' help the staff are friendly, knowledgeable and helpful.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Freeola provides great value services

Freeola provides great value services, all on reliable, high speed servers based at secure data centres in the UK. Their Support team, also based in the UK, are all very experienced technicians, totally dedicated to helping you.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely highly recommended

Ive had my domain hosting and email services by Freeola for what must now be oer 20 years, and been with them since the '90s when they were Special Reserve. They have been excellent and consequently i take them for granted. Absolutely highly recommended

7 August 2024
Unprompted review
Rated 5 out of 5 stars

I've been using Freeola regularly for…

I've been using Freeola regularly for about fifteen years. I've found it one of the cheapest providers out there and they are consistently reliable. There's always someone there to help with phone enquiries too, a great help to speak to someone human in these days of chatbots. They've had one or two surly people on their helpline over the years, but they've always helped and they have a huge amount of knowledge. I'm not a techie but I managed to build my own professional company website, which my clients always raved over. I've only had one or two brief outages in fifteen years. I recommend them highly, especially to people who want an easy way of building a website, or even buying domain names and email addresses. I've also recommended Freeola and GetDotted to several friends over the years. These days I have several businesses, and use Freeola for all of them.

7 August 2024
Unprompted review

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