Freeola & GetDotted Reviews 

401
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support team and knowledgeable staff for providing quick, friendly, and practical assistance whenever needed. Consumers also appreciate the reliable broadband, smooth domain registration, and easy-to-use VoIP services that continue working well over many years. However, some people mentioned experiencing frustrating service outages and prolonged email downtime that negatively impacted their daily business operations. A few reviewers were dissatisfied with website builder limitations, unexpected restrictions, and occasional difficulties when trying to transfer their services elsewhere. Others noted that support responses during technical failures could sometimes feel slow or unhelpful when dealing with complex issues.

What people talk about most

Service

Consumers find service to be a mixed experience with highly polarized opinions across the user base. While... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting very friendly advisors and good... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly communication and personal... See more

Website

Users describe ambiguous interactions with website services, as consumers appreciate the straightforward... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding costs reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My ongoing use of Freeola is to provide 'land line' phone via full fibre broadband internet using a Grandstream 801 ATA adapter. I can now use my 'old' phone just as before with the copper line. Thei... See more

Rated 5 out of 5 stars

Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more

Company replied

Rated 5 out of 5 stars

When BT was promising to remove phone lines for voice services, we decided we needed a replacement which would retain our landline number, partly for business reasons. We have been using Freeola's VOI... See more

Rated 5 out of 5 stars

Freeola's customer service is second to none, I know I can get a quick and concise answer to any query from a UK based support team either online or telephone, and it'll be a human, not an annoying bo... See more


Company details

  1. Internet Provider
  2. Internet Service Provider
  3. Web Hosting Company

Information provided by various external sources

Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(401)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always prompt service….

Always prompt service….
and great value for domain addresses and broadband and VoiP options
It’s a pity that fibre isn’t available in my road yet as a superfast network connection would make the package complete

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Over 10 happy years and counting.

I have been with freeola for over 10 years using thier hosting services. Every problem i have had, most due to my own inexperiance, they have been extremely helpful and swift in tjeir responce.
I would not hesitate to ecommend them.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Freeload gives me a fantastic service

Freeload gives me a fantastic service. I have been a customer for many years and have always had great advice and service. Freeload host my email addresses and everything works incredibly well. Billing and payment is easy and domain renewal is a dream! Just what anyone would want from a domain host.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I've been using freeola email and services for more than 15 years. I've never had any issues that weren't fixed very promptly and politely. Great service, would recommend highly.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Never disappointed.

I have dealt with Freeola and Get Dotted for about 25 years now and have never been disappointed with their products or services.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Ten years of great service.

I have been with Freeola for over ten years, on a few occasions I have had issues with the broadband connections related to the local wiring or exchange. Freeola have always been most helpful and effective in getting these problems fixed by BT -who are responsible for these issues.

The technical staff have been kind and understanding, explaining how to resolve re-booting the exchange and very speedy in getting larger issues such as overhead lines breaks resolved.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Firs Class Service

As a long standing customer since the days of dial-up and later ISDN and now full fibre Freeola has always provided a first class service in every respect - especially customer service.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Freeola's web hosting and email servers

I've been using Freeola's web hosting and email service for 17 years now and had an account with them for 2 years prior to that. They have resolved the very few technical issues I've had very quickly they turned out to be user errors, not faults with the system. I now run 3 websites through them with no problems at all

25 July 2024
Unprompted review

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