Freenet is one of the worst companies I have dealt with in Germany. I signed a two-year contract for internet at €11.98 per month, but they have been charging me much more than the agreed amount.... See more
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See what reviewers are saying
Hello Freenet Team, I just wanted to share some positive feedback—I’ve been using my freenet O₂ SIM, and I’m genuinely impressed with the quality of the service. The connection is fast, relia... See more
The network is reliable, the prices are fair, and the entire sign-up process was smooth. What I like most is the flexibility in plans and how easy it is to manage everything online. I had one small qu... See more
The sim offers are very reasonable and value for money. Never had any kind of issue with the service. Sim activation is also very smooth. The contract renewal process was also nice, completely online... See more
Company details
Written by the company
Kostenlose E-Mail Adresse, beliebte Singlebörse und aktuelle Nachrichten aus Politik, Sport und Wirtschaft sowie News und Trends zu Auto, Lifestyle und Technik.
Contact info
Germany
- www.freenet.de
3.5
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Charge for roam INSIDE EU! No customer service!
Do not make a contract with any brand FREENET! I have the data plan since July 2023 (140GB LTE). As my bill is paid directly with a debit in my bank account, they charged me €50 for a trip to Vienna, which goes against my contract. I tried to call them, no online chat or email, and you had to insert several numbers in a matter of seconds. In the end, they offer you time to call you back. Now I have to extend my contract for a way larger cost and I get no explanation for that. I'm terminating my contract now.
18 July 2023
Unprompted review
Kundennummer 33554755
Kundennummer
33554755
I have been misguided by the customer care executive in freenet who called me to extend my existing contract which is expiring in april 2024. what he has done is he has increased my existing contract from 55 euro to 75 euro which I did not ask for. also he promised the new phone in 5 days ( i asked him thrice if he is sure, he said yes). now customer care says it will take 8 to 10 weeks. i wrote letters to them no response. he explained to me in english and then asked me to say 'yes 'when call recording in germany, is there someone who can help me. I feel lost and cheated.
28 September 2023
Unprompted review
Scam - terrible customer service
I had the unfortunate experience of dealing with Freenet's services, and it was nothing short of a nightmare. Their customer service is absolutely terrible. I initially requested a prepaid SIM card, which was the start of my problems. The card never worked properly, and it was a constant struggle to get any assistance.
To make matters worse, they asked me to pay additional fees to load balance, which I reluctantly did, hoping it would resolve the issue. However, despite my efforts and payments, the SIM card still didn't work as promised.
The real kicker came after a month when I received an unexpected invoice for monthly automated payments, something that was never mentioned or discussed when I signed up for their services. I reached out to their customer service in sheer frustration, only to be met with complete indifference and rudeness. They even had the audacity to hang up on me during our conversation.
As if this wasn't enough, Freenet had the nerve to charge me a 10% late fee on top of everything else. This company's practices are nothing short of a scam, and I strongly urge everyone to stay far away from them. They are not only incompetent but also incredibly rude and deceitful. Save yourself the headache and find a more reliable and ethical service provider.
3 July 2023
Unprompted review
Takes 25min to receive an e Mail
18 May 2023
Unprompted review
Found out today that I'd being 9.99 €…
Found out today that I'd being 9.99 € for the last two months for a subscription to a german magazine ( I'm english) that I'd never agreed to. I did get a phone call from Freenet where they where trying to sell me something but I said over and over again that I did not want it. They are truly a rip-off company. Never answer one of their phone calls. I will definitely change providers when my contract is over.
14 April 2023
Unprompted review
Just terrible email provider
just terrible email provider. Inbox spammed full with their own ads and their incompetent support just blocks legitimate bulk email senders.
1 November 2019
Unprompted review
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