FreedomVoice logo
Visit website

FreedomVoice Reviews 

2,434
•
TrustScore 5 out of 5

4.9

Phone and Internet Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and professional approach, making complex setups feel easy and interactions pleasant. Many people highlight the excellent customer service, noting quick, efficient, and helpful responses that resolve issues thoroughly, appreciating the simple and easy-to-use system for their business needs. However, some customers also noted dissatisfaction with customer service, citing issues like unknowledgeable agents, long hold times, and a lack of follow-up on unresolved problems. Additionally, a few people mentioned problems with service functionality, specifically regarding fax services not working and app unreliability.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent and helpful support.... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often praising the excellent and quick... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform simple and easy to... See more

Response time

People report positive experiences with response times, with many noting quick callbacks and timely answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more

Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,434)

169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Josh was amazing

Josh was amazing! He helped me with everything I needed. As of right now I have no complaints ! But will definitely like how the company improved from previous years with the spams calls and new features

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful, quick and efficient. Explained everything so it was easy to understand and even emailed a YouTube video to help me set up my account. Really glad I chose Freedom Voice!

15 October 2025
Unprompted review
Rated 4 out of 5 stars

Thank you

Thank you, could use improvements but fits the basic functionality of what I need at an affordable cost

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic assistance

We have used our 800 # for years but had forgotten to update our contract info, so we had minimal info to give Christian. He was patient and thorough in helping me find the right and needed details. Seriously, he was great. If all of your agents are 1/2 as good as him , you should be proud as h***.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

As Expected

Any time I call with questions or concerns, Freedom voice team goes above and beyond. Their products and services help my small business keep a float.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

the fixer

Well we had an issue and couldn't figure it out at first but through persistence and trial and error and a good attitude we figured it out and everything works great now truly appreciate him not giving up in doing everything he could to correct the problem.
Awesome 👍😎🤩 job

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I'm in the trail period but I have the…

I'm in the trail period but I have the full dashboard and have so far experienced great, live customer support. The rep I spoke with KNOWS the system and walked me through the set-up with ease. So far the FV VOIP product is a 10/10 and the live customer support has also been 10/10.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Rene was very helpful

Rene was very helpful, knowledgeable, considerate, and understanding. She walked me step-by-step with every question I had for her. Rene have great Customer service. need more people like her.

8 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look