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FreedomVoice Reviews 

2,436
•
TrustScore 5 out of 5

4.9

Phone and Internet Service
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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the dedicated support team for being exceptionally patient, friendly, and extremely knowledgeable when handling setup questions. Everyday people note that representatives take their valuable time to provide clear explanations, ensuring that even complicated processes feel easy and completely stress-free. Some reviewers were not happy with certain technical features, mentioning that the online system or fax services frequently failed to work properly. A few other people also felt that customer support could be inconsistent, noting long hold times, unhelpful responses, and frustratingly unreturned callbacks from representatives.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as knowledgeable, kind,... See more

Staff

People report positive experiences with staff, highlighting helpful, kind, and knowledgeable representatives.... See more

Service

Customers consistently note positive experiences with service, highlighting a general consensus of... See more

User experience

Users describe positive interactions with user_experience, highlighting that everything was really... See more

Response time

Consumers find response time to be exceptionally positive, highlighting quick callbacks and fast answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more

Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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4.9

All reviews

(2,436)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Patience is a virtue

Technology makes me nervous so when explaining my problems ,I'm not always very clear and concise. But your representative was not only knowledgeable but patient and kind.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service Experience

The customer service experience I received was stellar and I appreciate how far above and beyond Titus went to help me with my support call. Support is the pillar of most business and Freedom Voice understands that very well. Thank you again for the wonderful service.

5 June 2025
Unprompted review

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