FreeAgent Reviews 

Helpful advice

Fantastic staff. Great customer support if you are unsure on how to use free agent

Firstly, I want to give more stars
The issues for me are the search and amendments for contacts. Imports from my Google pixel 8 pro is ridiculous... instead of importing all the contact information name address email mobile etc etc it just imports X1 line ... awful

Then when you search for a contact it doesn't list it even with 3 or more characters sometimes...so frustrating

Once I got a handle on the exceptions i.e how to categorise payment/ bank transactions etc it works quite well ...some things are excellent some things are counter intuitive. I moved from QuickBooks which seemed to have more features but was awful in itself. I don't regret the move but things do need improving

It resolved the issue.
Although one of your webinairs, is narrated by a Scottish female, whom I couldn't understand as her accent was too thick.

Very helpful and the explanation was very useful

FreeAgent is nice. Got a FreeAgent account for free through a Natwest business bank account. It is the best accounting software for small businesses (simple, provides automation / direct integration with the bank account and even completely free if you get it through a Natwest or Mettle business bank account)

Very easy to use and support team are excellent.

The support we have received over the years we have been using Freeagent has always been top notch very knowledgeable and patient staff

I was able to get through quickly to human who was confident, knowledgeable, helpful and efficient.

I was given the information I needed to take the next steps in my FreeAgent journey quickly and accurately.

In short, great customer service.

Very easy to get to grips with. Intuitive design

It is not an intuitive dashboard in my opinion and there are many unanswered questions even after the webinars. Human beings required as support please

Wow totally new setup than I was used to, it did take a bit of time to get the hang of it and try and work through the vast amount of different pages and sub menus but fingers crossed I'm getting there (hopefully) the more you use it the better it will get that's what I keep telling myself anyway

I am self-employed and started using FreeAgent at the beginning of this tax year. It is early in the year but so far I have found the application to be very user-friendly. The only suggestion I have at this point is that it would significantly enhance FreeAgent’s usability if pre-calculated Capital Gains could be reported directly within the Final Declaration—similar to how this was handled via the SA108 form before MTD (ITSA). So I m hoping for this functionality to be implemented soon.

I recently started to use FreeAgent and so far so good! Expecially I like that you can get people (real people, no AI) on the phone to help with any questions/issues with the softwares- also very competent and nice people.
I gave 4 stars, rather than 5 only because I find something that could be easily improved: the Trading name as automated feature in both invoices and estimates, without having to change it back to Company names for the VAT returns.
Developers team- can we have this soon, please? I will change my score afterwards for sure!
Thank you so much so far!

Easy to set up and use. Easy to link to my RBS business account. My only disappointment is the time it takes to sync FreeAgent with my RBS account - usually not the same day.

Well considered product. On the odd occasion I need support, it's human and helpful.