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Fred. Olsen Cruise Lines Reviews 

14,731
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and exceptionally friendly, always going above and beyond. The overall service, including dining and housekeeping, is frequently described as excellent, contributing to a high-quality and relaxing holiday. Many people enjoyed the diverse and high-quality entertainment, along with well-organized trips and picturesque destinations. However, some customers noted that certain itinerary aspects, such as walking distances to attractions or specific tours, did not always meet expectations. A few also mentioned that some entertainment options, like certain cast performances or music styles, were not always to their taste.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often describing it as attentive, excellent,... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their experiences as lovely, relaxing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional food,... See more

Location

Users describe ambiguous interactions with location, with many praising the scenic tours and the great choice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⁹Staff on the ship were attentive and professional. Food was exceptional even in the buffet. Like that it's served for you without lots of people handling serving spoons. Lots of variety too, and no... See more

Rated 5 out of 5 stars

Food better than last few cruises. Comedian good.Olsen cast average. Service in The View lunchtime stretched as staff are constantly having to go for alcoholic drinks to the detriment of general serv... See more

Rated 5 out of 5 stars

We took our third cruise with Fred Olsen recently - a scenic tour around Ireland. Once again, we could not fault the staff, the accommodation, the food, the entertainment and the shoreside experiences... See more

Rated 5 out of 5 stars

My first time cruising. Easy boarding no stress. Lovely cabin ,everywhere on the ship was pristine. Staff were cheerful and helpful. The food was great so much choice. The evening entertainment was fa... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,731)

8,407 reviews in the last 12 months

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Rated 4 out of 5 stars

Cruise

It was all great, apart from the excursions in both cases there just wasn’t enough time to get the maximum output for the time effort & money spent. Really needs looking at.. Sri our head waiter was really helpful & gave excellent customer service.

30 July 2026
Rated 5 out of 5 stars

The cruise was lovely and the brass band was a major bonus

The cruise was lovely, albeit we were blessed with the weather. The ship was comfortable and and crew were all excellent and very friendly.
As a member of Coppull and Standish brass band, I want to thank Fred for the opportunity to play for your passengers. From the responses we had at the concerts and as we walked around the ship during the cruise, it seems they very much enjoyed the performances with many saying ‘it was the best entertainment throughout the week’. I was sorry to hear a passenger saying ‘we had ruined her cruise experience’. She went in to be explain, as a first time cruiser, for future cruises she would now have to look for a ship like Bolette, but it would have to have a brass band! 😂

30 July 2026
Rated 5 out of 5 stars

Staff on the ship were attentive and…

⁹Staff on the ship were attentive and professional. Food was exceptional even in the buffet. Like that it's served for you without lots of people handling serving spoons. Lots of variety too, and no cheap cuts of meat. Entertainment team worked hard and didn't exclude any from the activities even if a bit wobbly. A relaxed atmosphere and no stuffiness. My only criticism is the excruciatingly high volume in the show lounge.

30 July 2026
Rated 5 out of 5 stars

Just amazing!…

We took our third cruise with Fred Olsen recently - a scenic tour around Ireland. Once again, we could not fault the staff, the accommodation, the food, the entertainment and the shoreside experiences. They even arranged fabulous weather for us so we really saw Ireland at its best! We have never sailed with any other cruise company, apart from Fred Olsen, nor would we wish to.

30 July 2026
Rated 1 out of 5 stars

They are cutting back with everything…

They are cutting back with everything on board. Breakfast in room now only half the choices it used to be, Meals in dinning room smaller choice, no information of ports except in reception on ports you have to take a photo for a map of the port. Pen from room replaced by small pencil that has now stopped. Drinks have been increased by 20%,

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Not just a cruise, it's an experience

The Fred Olsen flagshp Bolette is a beautiful lady, gleaming after it's refurbishment, and Fred knows how to organise a wonderful cruise experience. I particularly like the wine and drinks with lunch and dinner, the Captain's welcome and farewell parties, the lovely pool, the transfers into town centres, and let's not forget the helpful and friendly crew, and the really good food served on board. The lunch buffet puts most cruise line buffets to shame. All in all, a great cruise experience at an affordable price.

30 July 2026
Rated 5 out of 5 stars

My third lovely holiday on Fred Olsons boat Balmoral

I had a lovely holiday aboard the Balmoral the staff were so welcoming and made every one feel at home. I greatly enjoyed the trips which were organised by the company the highlight of my holiday being a helicopter ride which i will never forget.The entertainment was first class and the lectures were excellent.Thank you all for all of this.

26 July 2026
Rated 5 out of 5 stars

Excellent First Cruise!

My first cruise with Fred was very enjoyable, excellent ship and crew, lots of great memories. Interesting ports and I enjoyed all entertainment, including Brass Band Concerts and Irish Dancers. I especially chose this cruise for ballroom dancing but found the dance floors in Ocean Room and Observatory quite small, tables on dance floor did not help, disappointed that Neptune not available. All 4 Dance Hosts and Synergy excellent to dance to, Dance Couple not so good, it was better when they were unavailable!

17 July 2026
Rated 4 out of 5 stars

The entertainment was much better

The entertainment was much better, only 2 ify nights with a comedian. Would be great if this was 0.
Dinning - food and service is great but set times and allocated tables are awful.
The selection of wines on the Freedom fare is extremely limited and a bit poor.
Glad to see tips are now included in fare.

30 July 2026
Rated 5 out of 5 stars

Great itinerary

Great itinerary. Attentive friendly crew. Fantastic food and amazing entertainment.
Lovely ship, plenty of amenities. Plenty of space per passenger. Roomy cabin comfy beds plenty of storage.

30 July 2026
Rated 5 out of 5 stars

Just a great experience.

Just a great experience from start to finish. The staff on the ship were incredible especially Jhameel and LP our waiters at table 74 in the evenings. I would definitely recommend Fred Olsen.

29 July 2026

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