Your product range is excellent. The great variety of other stores that are available through you is also great. Product quality is almost always great. The pricing and offer deals are really g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The actual app is quite easy to use and not particularly difficult to navigate. The option of changing your payment plan is good but to default the purchase to maximise the interest shouldn’t be defau... See more
Company replied
I think over all frasers is great but its frustrating that offers on Sports direct dint automatically come up on the till when you have frasers plus. You literally have to go through the website point... See more
Quick delivery of items purchased. Speedy returns on items not wanted. Very quick refunds and accounts adjusted. All in all a very efficient and smooth operation. Looking forward to continue shopping... See more
Company details
Written by the company
Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb
Contact info
United Kingdom
- www.frasersplus.com
3.6
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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Great way to spread the cost of buying…
Great way to spread the cost of buying clothes etc. I just use the 3 months no interest and find it brilliant.
16 July 2026
Unprompted review
Frasers Plus No1
If anyone wanted reliable, fair and easy to use credit, I would definitely recommend Frasers Plus as the No1 choice. Better than any other credit company by far. Thank you Frasers
22 June 2026
Unprompted review
My credit limit was slashed for no…
My credit limit was slashed for no reason at all? Even worse, I have a really good credit score. #confused
1 September 2025
Unprompted review
excellent choices of clothing
excellent choices of clothing, good delivery and quality
21 August 2026
Unprompted review
am finding it very confusing like when…
am finding it very confusing like when to pay where topay and if it 3-6-9 or 36 mths and which catalogue is with whom i am 71 and had catalogue for many years
24 August 2025
Unprompted review
Great
Great . Easy to use the website . Lots of variety for shopping. So far have purchased a lovely rug and 3 pairs of sandals . Great choice of payment plans to . Highly recommend .
24 August 2026
Unprompted review
Easy to deal with
Easy to deal with. No Mess or Fuss and quality products too. Can't get better than that hu? Thank you Fraser Plus
16 July 2026
Unprompted review
Reduce credit limit for no reason
They just reduce your credit limit eve though u have been paying your bills on time and had no miss payment. And no explanation was given as to why it was reduced. so I think being cautious no to miss any payment reduces your credit amount u can use to shop.
23 August 2026
Unprompted review
Reply from Frasers Plus
Hi Nelson, we're sorry to hear you're unhappy with the reduction to your credit limit and understand why this would be frustrating, especially when you've maintained your payments and haven't missed any.
Credit limits are reviewed regularly and can increase, decrease, or remain the same based on a range of factors. These reviews take into account more than just payment history, so a reduction doesn't necessarily mean you've done anything wrong.
If you'd like us to take a closer look at your account and discuss your credit limit in more detail, please send us a message through the Frasers Plus app and our team will be happy to review this with you.
We appreciate your feedback and are sorry for any disappointment caused.
Great and I am very happy
23 August 2026
Unprompted review
So easy to use and quick delivery or so…
So easy to use and quick delivery or so easy to use in store , one of the best to be fare .
17 August 2026
Unprompted review
Love that I can use in store also
Love that I can use in store also
When do we get credit limit offers
14 August 2026
Unprompted review
Refund issues
I returned a laptop purchased through Frasers Plus and the return itself was processed, with the money credited back to my Frasers Plus account.
The problem is that this has left my account in credit and I simply want that money refunded back to my bank account.
I have now contacted Frasers Plus through live chat on multiple occasions. Despite this, more than two weeks later I have received no refund, no meaningful update and seemingly no response to my request at all.
I shouldn't have to repeatedly chase a company to have my own money returned to me following a completed return. The fact the money is showing as a credit on my Frasers Plus account makes it even more frustrating. The refund is clearly there, it just hasn't been returned to me.
Very disappointing customer service and an unnecessarily difficult process for what should be a straightforward refund.
23 August 2026
Unprompted review
Reply from Frasers Plus
Hi Kerry, we're sorry to hear about your experience and understand how frustrating it must be to see a credit on your account while waiting for those funds to be returned to your bank account.
Once a refund from a retailer is received, it is first applied to the Frasers Plus account balance. Where this results in a credit balance, a refund can be requested; however, we're sorry to hear that you've had to contact us multiple times and have been waiting more than two weeks for an update. We appreciate that this is not the level of service you expected and that you shouldn't have to repeatedly chase for a resolution.
Please send us a message through the Frasers Plus app so we can review the status of your refund request and ensure it has been progressed appropriately. We'll be happy to investigate this further and provide an update.
We apologise for the delay and the frustration this has caused, and thank you for taking the time to share your feedback.
Consistently excellent customer service…
Consistently excellent customer service and great seasonal promotions!
23 August 2026
Unprompted review
A great company overall
A great company overall, good products, prices etc but sometimes I do find the order boxes can be overfilled it would be better if multiple items ordered to spread them into more boxes as the big ones can and have split on delivery a few times, luckily nothing missing but something to be mindful of I guess. Other than that I can't fault them :)
22 August 2026
Unprompted review
Everything there in front of full…
Everything there in front of full breakdown of payments easy to use
23 August 2026
Unprompted review
Great shopping experience with the app
Great shopping experience with the app. I highly recommend it. Joanna
23 August 2026
Unprompted review
Great
I think the Fraser’s plus programme is great as it allows me to spread my costs over a few month and the app is very easy to use
15 August 2026
Unprompted review
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