Fraser and Fraser Reviews 

307
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, often noting how professional and trustworthy the representatives are. Customers frequently praise the helpful staff for providing clear communication, ensuring people feel fully informed and supported throughout the entire process. Consumers note that the dedicated team is highly efficient, responsive to inquiries, and exceptionally quick to answer any questions that arise. Some reviewers were not happy with significant delays in receiving their financial share or experienced unkept promises regarding the estate settlement. A few other people also felt that the frequency of communications could be better given the long duration and complexity of these cases.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the professional, timely,... See more

Staff

Customers had positive experiences with staff, praising the team for being extremely professional, efficient,... See more

Customer communications

People report positive experiences with customer communications, highlighting that representatives reach out... See more

Customer service

Reviewers express general satisfaction with customer service, frequently highlighting excellent communication... See more

Response time

Reviewers highlight great satisfaction with response times, noting that support staff are always quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fraser and Fraser were appointed to deal with my Late Sisters estate following her sudden death. The estate proved quite complex but they managed to sort matters and as a result the matters were fin... See more

Rated 5 out of 5 stars

From initial contact I felt there was excellent communication, by phone and also a visit to my home. Process was fully and clearly explained, giving time for questions at an emotional time. I felt... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Fraser and Fraser about being an heir what a surprise I was a little sceptical , You can't be to careful these days.I was kept professionally informed at all times through out ,... See more

Company replied

Rated 5 out of 5 stars

Fraser and Fraser dealt with everything following the death of a relative we had not seen in a number of years. The process was simple and we were walked through what was needed. The correspondence pr... See more

Company replied


Company details

  1. Genealogist

Written by the company

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(307)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Beneficiary-lost cousin

I was contacting out of the blue by Ben at Fraser and Fraser about the passing of a member of my family I knew nothing about.
Thinking it was a hoax I had several conversations with Ben who assured me it was true and I learned I had a massive branch of my family I knew nothing about. I received good, regular communication from Fraser and Fraser.
I am looking forward to receiving my family tree and hope to make contact with some of my long lost family.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

My sincere thanks to Fraser and Fraser…for the excellent work.

My sincere thanks to Fraser and Fraser and namely Gareth Langford for contacting me back in November 2022 with regards to a passing of a family member. Following this initial contact F & F have been excellent in their execution of this matter and I would not hesitate to recommend their services.
I would appreciate your offer of forwarding a copy of my full family tree.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

CONTACTED BY F&F

Contacted by F&F, good, professional service. Communicated well throughout the process. Looking forward to the full tree.

12 June 2023
Unprompted review
Rated 5 out of 5 stars

I was contacted out of the blue.

I was contacted out of the blue by Fraser and Fraser and found I may be a beneficiary.
I have always found communication with Mike Pow to be very good.
He is very professional and extremely quick to reply to my emails and answered every question I asked of him.
Thank you for the family you have sent and I am looking forward to receiving our full family tree.
You have given me an awesome insight into my extended family.
Kind regards
S. Kitney.


19 April 2024
Unprompted review
Rated 4 out of 5 stars

Was contacted by fraser and fraser…

Was contacted by fraser and fraser about a deceased relative . Have been kept up to date during this long process. Our family tree was very interesting.

14 April 2024
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Ms Kemp,

Thank you for taking the time to leave a review! We're glad to hear Fraser and Fraser kept you updated throughout the process of handling your deceased relative's affairs.

We noticed you gave us a 2-star review, and we'd love to learn more about your experience. Is there anything we could have done differently to earn a higher rating? Your feedback is important to us, and it helps us continuously improve our services.

Please feel free to reach out to us directly at 020 7832 1400 or info@fraserandfraser.co.uk if you'd like to discuss your experience further.

Sincerely,
The Fraser and Fraser Team

Rated 4 out of 5 stars

Family Tree


I realise this can be a very long process for Fraser and Fraser and would have appreciated more regular updates, that said receiving my family tree has been a bonus.

29 March 2024
Unprompted review
Rated 1 out of 5 stars

Money first, professionalism last

Initially there is regular contact to secure forms and commitment from Fraser & Fraser, but after that hardly any updates or communication. Fully appreciate that they are a commercially driven company, but a one line email as an update should not be beyond them. After twenty months from their first phone call, I received a letter from a third party (Halifax Bank) that Fraser & Fraser were no longer acting in my matter, nothing from Fraser & Fraser to date. Disappointing and unprofessional.

22 March 2024
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Dear Mr Pitcher,

Thank you for taking the time to leave a review. We understand your frustration about the lack of communication regarding the estate you entrusted with Fraser and Fraser.

We want to apologise that you haven't received regular updates throughout the process. Unfortunately, upon further investigation, we discovered the estate was insolvent, meaning there weren't enough assets to cover the outstanding debts. We communicated this to you in April of last years, outlining the identified assets and liabilities.

We recognise that the communication regarding your case could have been more consistent. It is important to acknowledge that probate matters often involve interactions with third parties, which can unfortunately introduce delays in the communication process. We remain committed to upholding the highest standards of communication and keeping our clients informed throughout the probate process.

Thank you again for your feedback. We are committed to improving our communication practices and appreciate your review in helping us achieve that goal.

Sincerely,

The Fraser and Fraser Team

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