We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the nex... See more
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We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four... See more
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Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Fault that had accurred on my hot tap
The engineer Cody who came out was brilliant.
He asked me questions about the fault !
He explained everything he had done to rectify.
I also asked him a question and he rectified that problem too.
10/10 and more than pleased with the service I received.
16 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience Franke, and especially with Cody!
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Stuart was incredibly knowledgable…
Stuart was incredibly knowledgable about the products and took time to go through various options with me and ensure that I had the best product for our requirements. He left everything very tidy once his work was done.
17 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words about Stuart - what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
kitchen tap ID and maintenance instructions
Helped me identify my kitchen tap, recommend spare parts and explained precisely how to fit with confidence.
16 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
We're so pleased to hear about your experience ,and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Thank you Franke for your consistently…
Thank you Franke for your consistently friendly and responsive support.
Martin, the engineer, always calls ahead with an ETA, and on his latest visit he promptly diagnosed the fault and resolved it by replacing a part.
It’s reassuring to deal with a company that clearly cares about its customers and takes pride in delivering reliable service.
16 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Spare part fitting
Quick response after telephoning for a service/repair. Fixed a date and Cody the service technician arrived promptly telephoning in advance with a time on the day. Very satisfied with problem solving and explanation . Very satisfied
9 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience, it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Franke instant hot water appliance
Franke responded in the way anyone would wish and our engineer, Cody, turned up on time and was polite, explained what he was doing to just the right level and replaced the water heater quickly and with no fuss.
Our only mild observation is that it took about a fortnight’s lead in time during which time we were reduced to using our old kettle! A quicker turnaround would have scored a faultless full marks from us
13 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you very much for taking the time to leave us such a thoughtful review. We’re delighted to hear that Cody provided a punctual, polite and efficient service, and that he explained the work clearly and completed the replacement with minimal disruption.
We also appreciate your comments regarding the lead-in time. We understand how inconvenient it can be to manage without hot water and note your feedback carefully. We are always looking for ways to improve the service we provide, and customer insight such as yours helps us identify where we can do better.
Thank you again for choosing Franke and for sharing your experience with us.
Warm regards
The Franke UK Team
Stuart was fantastic
Stuart was fantastic, 2nd time he has helped me, he provides great advice and information to help you make an informed decision on the options. He is very professional, efficient and tidy!
10 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback, and in particular for your kind comments about Stuart! We’re delighted to hear that your experience with us was so positive.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
The engineer was charming
The engineer was charming, friendly, highly competent about both the products and the fitting and set-up. Sorted out our issue and offered great advice. Really happy with the service provided.
8 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words, what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Warranty repair
Easy to get an appointment. The engineer (Mike) kept me updated on his timings. Repair was done quickly, tidily, and full explanations were given.
13 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review! We're really happy to hear you had such a great experience with Franke.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
All the best
The Franke UK Team
Quick and efficient first class…
Quick and efficient first class service. I had a query on what spout to fit to my kitchen tap. Natalie replied by return with the details, where to buy and how to fit. Would recommend this company as very helpful.
26 March 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience, it really means a lot to us.
All the best,
The Franke UK Team
Excellent service and your technician…
Excellent service and your technician was friendly and very efficient. Thank you
13 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
We're so pleased to hear about your experience and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
The installation of our new boiling…
The installation of our new boiling water tap was perfect! Very quick, easy and answered all questions. Product is exceptional.
8 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience, and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
Great customer service
From reporting the issue with the hot water tap, to Stuart turning up on site to resolve the issue, communication was excellent and the technician visit was within 2 days. The spout of the tap was replaced under warranty and it now functions perfectly.
Stuart was friendly and informative.
31 March 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive, it really means a lot.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Really smooth experience
Really smooth experience. Easy to book, turned up when they said they would, and the engineer was great, knew exactly what he was doing.
7 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback!
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
Thanks again for taking the time to leave your review!
Warmest wishes,
The Franke UK Team
Your Franke Technician
Your Technician, Stuart, was excellent. He completed the service while imparting knowledge about the system and answering questions as requested by myself. A very pleasant Technician.
7 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience, it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Reply from Franke UK Ltd
Thank you so much for your 5 star review, and for taking the time to share it with us.
All the best,
The Franke UK Team
Ordered a replacement filter
Ordered a replacement filter for my Mythos tap, incorrect part was picked and shipped - however service was efficient in getting the correct part shipped. Arrived today and fully functional again.
10 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your review.
We are disappointed to hear that we didn't correctly fulfil your order initially, but thank you for the feedback, and we are pleased to hear the matter has since been resolved.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Excellent customer support
Communication and service from your engineer were excellent. He was on time, polite, and tidy in his work and a credit to your company.
Franke UK provided a quick and professional service, and we would highly recommend them.
9 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words, what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
"Franke's name, Greg Rowe's indifference — customers beware.
I have owned a Franke Omni boiling water tap for five years and purchased replacement filters directly from Greg Rowe — the UK manufacturer behind the Franke Omni — every six months throughout that time. I was a loyal, repeat customer of both brands.
The tap failed when the ferrule on the boiling water tank hose corroded, causing a leak and rendering both the boiling and filtered water functions completely unusable. When I contacted Greg Rowe for support, I was told the hose tails are not detachable from the tap body and that my only option was to buy a completely new tap at £350 plus fitting costs.
No goodwill gesture. No acknowledgement that the ferrule design was later revised — which strongly implies this was a known failure point. No interest whatsoever in retaining a customer who had spent consistently with them for five years.
I sent a formal written complaint to Greg Rowe. No response was received.
I then contacted Franke UK directly, hoping that a brand of their standing would want to know how their customers were being treated. Their response was to refer me straight back to Greg Rowe.
The tap carries Franke's name and is sold on the strength of their reputation. When things go wrong, that responsibility cannot simply be passed back and forth between manufacturer and brand until the customer gives up.
The product failure itself was frustrating. The complete indifference shown by both Greg Rowe and Franke UK to a loyal, long-standing customer is what has brought me here. I would not buy from either again and could not recommend their after-sales support to anyone.
9 April 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for getting in touch, and we are sorry to hear that your are dissatisfied with your recent experience.
We would be glad to investigate the matter further, in order to determine if there is another resolution is possible. However, as we are not privy to the finer details of your ownership of the product, we are not in a position to advise how the potential alternative resolution will look.
What we can assure you of is that the matter can be reassessed, and request that you contact ks-hotwater.gb@franke.com FAO Jonny to instigate the process.
Best wishes,
The Franke UK Team
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